Scammers call you pretending to be from the bank's fraud department, creating a sense of urgency by claiming there are fraudulent transactions on your account. Remember, your bank will never ask you to read out your full or missing card details to confirm or reverse a transaction. If you receive a call like this hang up immediately and call us directly on 011 324 4444.
Scammers call you pretending to be from the bank's fraud department, creating a sense of urgency by claiming there are fraudulent transactions on your account. Remember, your bank will never ask you to read out your full or missing card details to confirm or reverse a transaction. If you receive a call like this hang up immediately and call us directly on 011 324 4444.
Tips to stay safe
- Never approve online purchases you didn't make.
- Read all authorisation messages carefully.
- Turn on transaction alerts to receive notifications of any activity on your account.
- We'll never use your transaction history to confirm a payment.
- We'll never ask for confidential information over the phone.
Keep your mobile device safe
We've seen a rise in cases where criminals steal phones and decrypt (or jailbreak) the password to unlock it. Once unlocked, they add their biometric data to your device to make purchases from your digital wallet. Treat your device like your bank card when lost or stolen and report it immediately.
Tips to protect your device
- Report stolen devices to us immediately on 011 324 4444 so we can block your device from being used fraudulently.
- Use strong PINs and passwords.
- Never store your bank PINs on your phone.
- Change your passwords for all online banking and financial accounts if your device is stolen.
- Keep an eye on your account activity for any signs of unauthorised access.
By staying vigilant and following these tips, you can help protect your personal and financial information. Always look out for our tips and advice to help you stay safe from these scams - read more on how we help to protect you against fraud.
