How to get hold of an Engen Medical Benefit Fund consultant

This might sound silly, as of course the first step is to call us on 0800 00 16 15. The trick is to get the details right. To speak to a consultant, your details must be correct on our system, and you must give your own information (like your ID number) when you call the Fund.

Why is this important?

By law, we must protect your personal information (like your Fund membership and health information). We can only talk to the main member about their details and the health details of their children who are younger than 18. If you are a member of Engen Medical Benefit Fund and you are older than 18, we can only talk to you about your personal information.

What does this have to do with the call centre?

When you call us on 0800 00 16 15, we ask security questions and send you a one-time PIN (OTP) so that we can make sure we're talking to the right person. We send the OTP to your cellphone, so it's important to keep your contact details up to date. If you don't use your own details, you won't be able to give us the OTP and speak to a consultant.

How to check and update your details

Please check if your contact details are up to date by logging in to the Engen Medical Benefit Fund website at www.engenmed.co.za. You can update your details on the website or email us at service@engenmed.co.za.

What if you want to ask someone to act on your behalf?

If you want to give someone else permission talk to Engen Medical Benefit Fund for you, you have to fill in the Permission to make certain information available to a third party form and send it to us.

You can download Permission to make certain information available to a third party form from our website: www.engenmed.co.za > FIND A DOCUMENT > APPLICATION FORMS. On the Discovery app, log in and choose Medial aid > Documents >Application forms. Otherwise, you can call us on 0800 00 16 15