Remedi Medical Aid Scheme is committed to providing you with the highest standard of service and your feedback is important to us. The following channels are available for your use and we encourage you to follow the process.
01
To reach out to us
Contact us on 0860 116 116 and speak to a consultant or email us on service@yourremedi.co.za. You will be issued with a reference number for your complaint/dispute/interaction when you made contact with us.
07:00 - 20:00 Monday to Friday
08:00 - 13:00 Saturdays
Closed Sundays and public holidays
Have we exceeded your expectations? We'd also love to hear from you.
02
To lodge a formal complaint
If you are unsatisfied with the outcome, having interacted with a consultant as set out in Step 1, you may email your reasons for being unhappy along with your reference number to escalations@yourremedi.co.za for assistance directly from a Client Relationship Manager ("CRM").
You may send your communication to the CRM at any time and will receive an auto response of the estimated turn-around time to expect feedback by.
03
To contact the Principal Officer ("PO")
If you're still not satisfied with the resolution of your issue/complaint and wish to escalate it to be investigated by the Principal Officer, you may lodge a formal dispute after following the steps above.
To escalate your issue and to lodge a formal dispute, please complete the Scheme's Dispute Form and send it with any other details you wish to bring to the attention of the Remedi PO by emailing executiveoffice@yourremedi.co.za. You must ensure that you quote the reference number you received when you first made contact with us in Step 1, together with the Disputes Form to this email address to be assisted as efficiently as possible.
04
To contact the Council for Medical Schemes ("CMS")
The Council for Medical Schemes ("CMS") regulates medical schemes, including Remedi.
You can contact the CMS at any stage of the complaints process, but we encourage you to follow any of the steps above to resolve your complaint with the Scheme first before contacting the CMS directly.
Should you wish to contact the CMS to lodge a complaint or to escalate an issue that you are unable to resolve after following the above steps, please use the below contact information of the CMS to do so.
The CMS contact details are as follows:
- Physical address: Block A, Eco-Glades 2 Office Park, 420 Witch-Hazel Avenue, Eco Park, Centurion, 0157
- Postal address: Private Bag X34, Hatfield, 0028
- Phone number: 0861 123 267
- Fax number: 012 431 7644
- Email: complaints@medicalschemes.co.za
Read more about the Council for Medical Schemes, www.medicalschemes.co.za.
For ambulance and other emergency services, call ER24 at - 084 124
Email us at claims@yourremedi.co.za
Post it to:
PO Box 652509
Benmore 2010
or
Take a photo and submit your claim using the Remedi app which can be downloaded from the Apple iStore or Google Playstore.
Member: 0860 103 529 (benefits) or 0861 101 477 (claims)
Provider: 041 065 0650
Website: www.ppn.co.za
Benefit query: info@ppn.co.za
Address: Postal address PO Box 12450, Centrahil, Port Elizabeth, 6006
Call our contact centre on 0860 116 116
Call our contact centre on at 0860 116 116
Email us at service@yourremedi.co.za
Call our contact centre on 0860 116 116
For the Oncology service centre and the HIVCare Programme enquiries call our contact centre on 0860 116 116
Internet queries: 0860 100 696
Preauthorise admission to hospital: 0860 116 116FOR DENTAL QUERIES ON STANDARD OPTION
Dental Risk Company (DRC) call centre: 087 943 9611
General enquiries: enquiries@dentalrisk.com
Website: https://www.dentalrisk.com/
FOR DIABETES QUERIES
Call 0860 44 44 39 or send an email at
Members_DCC@yourremedi.co.za.
Additional information is available on our website,
If you would like to let us know about suspected fraud, please call our fraud hotline on 0800 004 500 (callers will remain anonymous) or SMS 43477
Remember to include the description of the alleged fraud.
If you would like to let us know about suspected fraud, please call our fraud hotline on 0800 004 500 (callers will remain anonymous).