Going to hospital is stressful, but the admin doesn't have to be. You might have to go to hospital for a planned procedure or in an emergency. Either way, we're here to help.
Planned hospital stay
It's important to tell us about your hospital stay as soon as you can. Knowing exactly what we cover will reduce your stress so you can focus on getting better.
If your healthcare provider wants to admit you to hospital:
- Ask for the names of the healthcare practitioners (for example, doctors, specialists or surgeons) who will look after you when you are in hospital and ask which hospital your doctor recommends.
- Check if your Benefit Option covers the condition, the treatment, the healthcare professional and the hospital. Your might have to go to another healthcare practitioner or hospital to get the most cover possible. Contact us if you are unsure or if your healthcare practitioner for your hospitalisation changes. This is to make sure that your healthcare practitioner is covered from the authorisation on your Benefit Option.
- Get authorisation from Remedi. Phone 0860 116 116 as soon as you can, at least 48 hours before you go to hospital.
- We will review the details, tell you what we will and will not pay for, and give you an authorisation number.
- Take the authorisation number, your Remedi membership card and your ID book or smart ID card with you when you go to hospital.
Emergency admission
If you are in a life-threatening medical emergency, phone 084 124 or ER24 immediately. We will send an ambulance (ER 24) and you will be taken to hospital if you need to be admitted.
If you are admitted to hospital directly from your doctor or the emergency unit, please make sure you, a family member or the hospital let us know as soon as possible.