The latest updates from Discovery Bank for Financial Advisers

Discovery Bank has a wide range of banking products, rewards and benefits designed with clients in mind. Here you will find the latest updates from Discovery Bank for Financial Advisers.

October 2024

Removal of six-month upgrade rule until June 2025

Currently, Discovery Bank pays boosted referral fees where applicable on any upgrades made through a client's own Discovery Bank app where the upgrade occurs within six months of a broker appointment date. However, for upgrades made between 26 October 2024 and 25 June 2025 we will be running a special campaign where we remove this six-month upgrade rule, and automatically recognise all upgrades as broker-assisted regardless of appointment date. This offers advisers increased opportunity to earn referral fees, case count and production on your existing Discovery Bank client book.

The referral fee will continue to be calculated as the difference between the equivalent referral fee on the previous product and the referral fee on the new product. It doesn't matter how the client originally joined Discovery Bank (i.e. themselves or through you or another adviser). Remember that to earn referral fees on an upgrade, you must be the Bank adviser on record at the time the client completes their product upgrade in their own Discovery Bank app.

Primary product referral fees as of October 2024 (excl. VAT)

	Low limit	Standard limit
Transaction Account with bundled fees (any colour)	R750 (no limit)
Gold Credit Card Account	R750	R1,100
Gold Suite	R1,000	R1,500
Platinum Credit Card Account	R1,000	R1,650
Platinum Suite	R1,350	R2,100
Black Credit Card Account	R1,250	R2,200
Black Suite	R1,750	R3,000
Purple Suite	-	R3,000

Please note:

• An upgrade referral fee is paid when a client moves from one product to a higher product (with fee determined based on whether they stay on a low limit, move from low limit to standard limit, or stay on a standard limit), but not when they move from having a low limit to a standard limit on the same product.
• For example:
  • A client moving from a Gold Credit Card Account low limit to a Gold Credit Card Account standard limit will earn no referral fee, because there was no product change.
  • A client moving from a Gold Credit Account low limit (R750) to a Gold Suite low limit (R1,000) will earn a referral fee of +R250 because there was a product change.
  • A client moving from a Gold Credit Account low limit (R750) to a Gold Suit standard limit (R1,500) will earn a referral fee of +R750 because there was a product change and a move from low limit to standard limit.
• Sales are monitored and we reserve the right to recover referral fees paid and reverse recognition awarded where we have reason to believe there may be abuse of the Commission System and remuneration rules.

Viewing your opportunities and tracking sales

Bank accredited advisers can see a real-time view the current product of each client linked to them under the CLIENTS list on the Financial Adviser Platform. Franchise Directors and Business Executives can view an aggregated opportunity view in their monthly opportunity packs received from Retail Distribution. Please note the below:

• Referral fees and recognition on upgrades will continue to only be processed at the end of the month and won't reflect in daily production files. We are working to improve this reporting in future.
• All other standard remuneration rules will continue to apply.

Monitoring for high-quality Discovery Bank sales

Advisers selling 20 or more sales in a production month where over 80% of the sales are non-credit (including sales made by advisers linked to them) will automatically be moved onto Discovery Bank's engaged remuneration structure. Advisers will be notified by their Financial Director or Business Executive should this occur, and all advisers unless advised otherwise remain on the normal remuneration structure as before. The engaged remuneration structure is intended to protect advisers and minimise the risk of future claw backs on non-credit sales due to low client engagement.

The engaged remuneration structure

With the engaged remuneration structure, any referral fees for sales of Transaction Accounts with bundled fees are only processed when a client completes a qualifying point-of-sale (POS) card transaction of R1 or more (instead of on account opening). This first transaction most occur within two months of the sales date. Advisers can track card activation and if the qualifying transaction has been made using the Financial Adviser Platform. Importantly, all Credit Card Account and Suite sales remain unaffected by this change and are still paid on account opening.

For example, if an adviser is on the engaged remuneration structure and onboards a client with a Transaction Account with bundled fees on 17 October 2024, but the client only deposits funds into their account and makes an in-store card purchase for the first time on 29 November 2024, the sale will only be processed and due for payment as part of the commission run in December 2024. However, if the client only uses their card for the first time after 17 December 2024 (or never uses it), no referral fee will be paid on the sale.

Sales volumes and credit vs. non-credit mixed are monitored each month, and we reserve the right to recover referral fees paid and reverse recognition awarded where we have reason to believe there may be abuse of the Commission System and remuneration rules.

Increasing your credit application conversion rates

If you haven't joined one of the Credit Bootcamp webinars yet, we encourage you to see the eDiscoverer shared on Thursday, 26 September 2024 containing dates and registration links for sessions occurring monthly for the rest of the year.

New campaigns on Adviser 360

Take advantage of our new sales campaigns under Product Opportunities on the Adviser Insights Dashboard:

1. Limited offer: Vitality Health clients can get a R1,000 voucher to spend at Checkers or Woolworths if they join Bank by 30 November 2024 (Campaign information and terms and conditions available here).
2. Eligible foreign nationals can now join Discovery Bank (More information available here).

Campaigns will be available from 11 October 2024. Once requested, you can view a list of existing clients on your Discovery book that are eligible for each campaign. Remember to use our marketing and social media content available on Social 360 to support your sales efforts.

Access the Adviser Insights Dashboard here, or follow the path below from the main menu on Adviser 360 once you have logged in:

Adviser 360 > Prospects > Adviser Insights Dashboard > Product opportunities > Bank

Need help? View the user guide and training videos: Adviser 360 > Marketing Support > Adviser 360 Info Hub

Discounted flights to the USA with United Airlines

Discovery Bank clients now get up to 75% off direct flights to the United States with United Airlines when booked through Vitality Travel.

United Airlines adds to Vitality Travel's network of international discount flight partners which includes British Airways, Emirates, and Qantas, as well as local flight partners Airlink, CemAir, FlySafair, Lift, and SAA.

Another reason for your clients who haven't yet joined, to join Discovery Bank today! Read more.

Up to 15% back on purchases from Incredible

Discovery Bank clients already enjoy up to 15% back in Ðiscovery Miles at our Home Partner Network which includes Coricraft, Dial-a-bed, Nespresso, Patio Warehouse and Volpes.

Since 1 October they can also equip their home with the latest in-home appliances, tech, smart home-devices, security systems, WiFi solutions, and more at Incredible, our newest home partner.

Plus, until the end of 2025 clients can double their reward for six months if they have a Discovery Bank Home Loan. Read more.

Coming soon: Two-pot withdrawals in the banking app

Discovery Retirement Fund members who are Discovery Bank clients will soon enjoy the most secure and convenient two-pot withdrawal process in the Discovery Bank app. Clients can submit requests in the banking app in under 60 seconds. Money will be deposited securely into a linked Discovery Bank account within three business days, following SARS clearance.

Encourage your Discovery Retirement Fund clients without a Discovery Bank product to sign up today! Read our news article.

More convenient and secure card deliveries

Your clients will now receive a "Delivery Confirmation PIN" from DSV, our courier partners, for face-to-face delivery of new Discovery Bank cards. This PIN, sent via SMS on the day of delivery, allows clients (or a trusted third-party) to receive the new card without ID verification. If the PIN is lost or the delivery device fails, ID verification will be required.

September 2024

Home Loan social media material available on Social 360

Check out our new Discovery Bank Home Loans marketing and social media content available on Social 360. Easily share videos, stories and images inviting your clients to apply for new loans or switch existing home financing to Discovery Bank.

Remember that you can also find answers to many Home Loan product related questions on Bank Info and tips.

Take advantage of our R1,000 special offer

Access our special offer Social 360 content and encourage your Vitality Health members to join Discovery Bank. Vitality Health clients who join before the end of November 2024, and meet the qualifying criteria, will receive a R1,000 voucher to spend at their primary in-store HealthyFood partner of choice. Don't let your clients miss out on this delicious deal!

Read our latest news article for all the details.

Discovery Bank enhancements for 2024

This has been another year of exceptional growth for Discovery Bank, marked by welcoming our one millionth client, and the launch of Discovery Bank Home Loans. Here are some new and upcoming enhancements that will offer your clients even more value from their banking products:

A premium travel benefit and experience

With Vitality Travel, we offer your clients an end-to-end travel booking platform with the widest choice, convenience and incredible value.

• Our international discount flight network is growing with the inclusion of new airline partner United Airlines, offering up to 75% off direct flights to the United States!
• Discovery Bank Black or Purple Suite clients booking an Emirates flight on Vitality Travel will enjoy the benefits of Emirates Skywards Silver status, such as complimentary seat selection, priority check-in and boarding, complimentary access to the Emirates lounges in Dubai, free onboard Wi-Fi and more.

Home partner network enhancements

Coming soon, your clients will enjoy up to 15% back in Ðiscovery Miles on the latest technology, entertainment and appliances from Incredible Connection. This expands the existing home partner network, which offers rewards at Coricraft, Dial-a-Bed, Nespresso, Patio Warehouse and Volpes.

Remember that this doubles to up to 30% back as a special offer for clients with a Discovery Bank Home Loan - now extended for applications submitted until the end of 2025.

Streamlining payments and transfers in the app

• Discovery Retirement Fund members enjoy simple and secure two-pot withdrawals from the Discovery Bank app. Submit requests in just a few taps, with money deposited securely into a linked Discovery Bank account in three business days.
• Clients can already make instant payments to other South African bank accounts, but soon they'll be able to request instant payments too.

Making it easier for more clients to join

• We've lowered credit limit requirements on credit card products. The credit risk indicator on the Financial Adviser Platform, which gives you greater confidence in offering credit products to your clients, will soon be enhanced to indicate which of your clients may be eligible to join with a lower limit.
• Foreign nationals with qualifying visas and passports are now able to join in the Discovery Bank app.
• Vitality Health members who join Discovery Bank and meet qualifying criteria before the end of November 2024 can receive a R1,000 voucher to spend at their primary in-store HealthyFood partner of choice.

Read the Bank Discoverer.

Limited offer: New Discovery Bank clients can get R1,000

All Vitality Health members who meet the qualifying criteria listed below will get a R1,000 voucher on us to spend at their primary in-store HealthyFood partner:

• Join Discovery Bank with a qualifying product by 30 November 2024
• Activate the HealthyFood benefit and spend R1,000 with their Discovery Bank card within thirty days of joining.

See Social 360 for limited offer promotional content to share with your clients. Read our latest news article.

Get ready to experience Sting in SA!

17-time Grammy Award winner, Sting, will be in South Africa in March 2025 to perform his "Sting 3.0" tour in Pretoria and Cape Town.

Clients can visit ticketmaster.co.za now to book up to eight tickets per venue.

The Discovery Bank client pre-sale opened on 11 September 2024. Read more about the Sting tour.

August 2024

Foreign national Discovery clients can now join Discovery Bank

Foreign nationals without SA ID numbers are now able to join Discovery Bank - if they have other active Discovery products. This will give even more of your clients access to our incredible benefits like Vitality Travel and Ðiscovery Miles, the powerful Discovery Bank app, and integration benefits that are available through the rest of the Discovery composite.

How to onboard foreign national clients

All foreign nationals without SA ID numbers need to join Discovery Bank directly using their Discovery Bank apps - that means it isn't possible to help them with their application using the Financial Adviser Platform (FAP). However, once they've joined you can become their Bank servicing adviser on record using the quick digital broker appointment process on the Financial Adviser Platform.

To earn referral fees and recognition for helping foreign national clients who join Discovery Bank, you'll need to:

1. Assist the client onboard to their desired product using their Discovery Bank app.
2. Perform a broker appointment using the FAP.
3. Complete a manual Record of Advice document (a new manual record of advice will be provided soon), have your client sign it, and submit it to Discovery Bank Distribution Support. Referral fees and cases will be processed and reflect in sales reports at the end of the production month.

Who is eligible to join as a foreign national

A foreign national is anyone who isn't a South African citizen. Foreign nationals with permanent residency and SA ID numbers have been able to join Discovery Bank since its launch in 2019. Now we're able to invite foreign nationals with valid passports and valid qualifying visas to apply to join Discovery Bank as well!

For now, this is limited to foreign nationals who already have a relationship with Discovery, where they have:

• An active medical aid policy administered by Discovery Health; or
• An active Discovery Life, Discovery Invest or Discovery Insure policy; or
• The previous Discovery Card from before the launch of Discovery Bank.

Additionally, clients must also have:

• Proof of South African residential address for FICA verification.
• A passport and qualifying resident visa that's valid for at least 12 months from the date of applying to join Discovery Bank. Clients with expired visas who've already applied for a visa extension can apply using a valid VFS receipt until they get their visa.
• Income verification documents will be required if applying for credit products.

Note that in line with the Financial Intelligence Centre Act (FICA), Discovery Bank is required to repeat all FICA verifications for foreign national clients every 12 months.

Product eligibility rules based on foreign national visa type

text	Previous Discovery Card client*	Active medical aid, Life, Invest or Insure policyholder		text
Visa type	Credit products (Suite or Credit Card Account)	Credit products (Suite or Credit Card Account)	Non-credit products (Transaction Account, savings or zero-monthly Ðiscovery Account)
Permanent resident permit
General work visa
Critical skills work visa
Intra-company transfer work visa
Corporate visa
Retired person's visa
Study visa		X
Spousal or life partner visa		X
Visitor's visa section 11(6)		X

*Existing Discovery Card clients can upgrade their card colour or change their product when they upgrade in the banking app, but their existing card limit will apply to the upgraded Discovery Bank product. If they have a resident permit that qualifies for credit, they can apply for a credit limit increase after joining.

Unfortunately, foreign nationals with other visa types can't apply for any Discovery Bank account, as they are only valid for a short term and typically don't allow the holder to work in South Africa.

See more about foreign national product availability and usage on Discovery Bank Info and tips here. For any additional assistance please email or call the Discovery Bank Distribution Support team.

May 2024

Introducing lower credit limits to increase approval rates

As part of our commitment to responsible lending, Discovery Bank is updating its credit card approval process to enhance accessibility for clients. Clients must always pass both a risk and affordability assessment to qualify for any new credit limits. As it stands, Discovery Bank requires a minimum credit limit of R10,000 to be approved for a new credit card product.

Lowering the minimum credit limit requirement

Discovery Bank is lowering the minimum credit limit requirement, making it easier for eligible clients to be approved for a credit card. This change will result in a higher approval rate for clients who may have been declined previously due to the minimum limit of R10,000.

Presently, clients who don't qualify for the R10,000 minimum limit are declined for a credit card product. From 27 May 2024, clients who pass the affordability assessment but do not meet certain risk assessment criteria will be offered a limit of up to R750. This provides an opportunity for these clients to establish a credit history with Discovery Bank, with the potential to apply for higher credit limits in the future after demonstrating responsible credit behavior.

Key information to know

• Same product features and benefits: Clients with lower limits will be on the same products, and enjoy the same features, benefits, and functionalities as those with standard limits. They will also be subject to the same credit repayment obligations. However, they will not incur a monthly single credit facility fee.
• Same application process: It will not be possible to select a lower limit upfront during product selection. Financial advisers will follow the standard application and product selection process using the Financial Adviser Platform already in place today. The key change is that if a client is not approved for the minimum limit of R10,000, they will be assessed to determine eligibility for the up to R750 limit.
• Updated assessment criteria: Clients will still need to pass both the risk and affordability assessments, but there will be additional leniency on certain aspects of the risk assessment.
• Lower credit limits: Clients approved for a lower limit on a Gold Credit Card Account, Gold Suite, or Platinum Credit Card Account will receive a limit of R300. Those approved for a lower limit on a Platinum Suite, Black Credit Card Account, or Black Suite will receive a limit of R750. Lower limits will not be available for other Discovery Bank products, including the Purple Suite.

Referral fees and recognition

The sale of credit card products with low limits will still count as one case towards recognition. However, due to the higher risk and lower fees associated with these products, a reduced referral fee will be paid upon account opening.

text	text	Existing referral fee on standard limits rest of FY24*	New referral fee on lower limits FY24
Credit Card Account	Gold	R1,375	R750
	Platinum	R2,063	R1,000
	Black	R2,750	R1,250
Suite	Gold	R1,875	R1,000
	Platinum	R2,625	R1,350
	Black	R3,750	R1,750

*Including 25% boost campaign applicable only to face-to-face advisers and excludes call centres.

For any questions on the lower limit process and offering, please contact Discovery Bank Distribution Support.

Welcome Home Loans!

We are proud to announce the official launch of Discovery Bank Home Loans which is a significant addition to our retail banking products and a great opportunity for you as a Financial Adviser. This development not only expands Discovery Bank's offerings but also empowers you to provide more comprehensive solutions to your clients through Discovery Bank, Discovery Insure, and Discovery Life.

There are over R270 billion worth of home loan balances held by Discovery Bank clients, currently all with other banks and financial providers. More than half of these clients have an existing relationship with a Discovery adviser - don't miss out on the opportunity to help your clients switch as soon as possible!

The Discovery Home Ecosystem

Your clients get access to a full ecosystem of benefits and tailor-made service. They get a personalised interest rate and a further discount of up to 1% on their home loan, when they manage their money well and include their Discovery products.

Soon, we'll be introducing our home partner network where clients can get up to 15% back in Ðiscovery Miles on everything at Dial-a-bed, Coricraft, Nespresso, Patio Warehouse and Volpes when they use their Discovery Bank virtual card. And, as a special offer, clients with a Discovery Bank Home Loan, will have their reward doubled to up to 30% back for the first six months of their home loan.

When this new benefit goes live, clients will no longer earn base Ðiscovery Miles at these stores, but will enjoy up to 30% back on all their qualifying spend, based on their products, Vitality Money status and average annual spend.

Watch this video that you can share with your clients that showcases the full offering of the Discovery Home Ecosystem.

Training and requirements

To ensure you're equipped to assist clients with Discovery Bank Home Loans, it's essential to complete the necessary training and assessments on the Discovery Institute of Training (DIT) portal. In addition to meeting standard requirements, such as being licensed for FAIS categories 1.17 and 1.18, you'll need to complete the Discovery Bank Home Loans assessment on the DIT portal and have a case count of at least ten recognised Discovery Bank sales or upgrades in FY23 or FY24.

We automatically track the completion of the DIT Home Loans assessment, so you don't have to provide proof of completion. If you're unsure of whether you've already met the 10-case count requirement, please check the production reports at your franchise. Please note Discovery Bank Distribution Support is not able to confirm these requirements for you.

Sales process

1. You must be the Discovery Bank adviser on record.

• If a client is listed under the CLIENTS tab on your Discovery Bank Financial Adviser Platform profile, you are currently their adviser on record.
• To become the Bank adviser on record, click LINK AN EXISTING CLIENT on the Financial Adviser Platform and complete the quick digital appointment process.

2. Your client will apply for their home loan through their own Discovery Bank app.

• A step-by-step user guide to assist you and your client with this process will be available mid-May 2024. Remember, you will not complete the application using the Financial Adviser Platform.
• To earn referral fees on the Discovery Life Home Loan Protector in addition to the Discovery Bank Home Loan, your client must select that they are interested in being contacted by Discovery Life during the application process in the Discovery Bank app.

3. You must submit a signed Record of Services document to Distribution Support.

• You and your client must sign this document and submit it to DistributionSupport@discovery.bank within 48 hours of the client submitting their Discovery Bank Home Loan application. Without this form, Distribution Support will not be able to provide you with application updates or recognise or remunerate you for the sale.
• To be the Financial Adviser on record for a new Discovery Insure policy, please complete a Discovery Insure financial adviser appointment form and submit to INSURE_HOMELOANS@discovery.co.za at the same time as you submit the Record of Services document.

Marketing and support tools

Later this month, the Discovery Bank team will be rolling out a range of tools to help you target and assist your clients with their applications. This includes:

• Viewing Switch opportunity leads on your existing Discovery book on Adviser 360 under Product Opportunities (available mid-May 2024).
• Sharing marketing and social media content with your clients on Social 360 (available mid-May 2024).
• Assisting your clients in calculating their potential interest savings with an Excel home loans calculator (available mid-May 2024).

Remuneration and recognition

The standard remuneration fees on a Discovery Bank Home Loan range from 0.1% to 0.3% of granted home loan limits. As a special launch offer, Discovery Bank will be paying a flat 0.3% fee on all taken-up home loans with applications submitted before 30 June 2024.

Please note:

• Successful Discovery Bank Home Loan sales will count as one Discovery Bank case.
• Successful uptake of the Discovery Life Home Loan Protector will count as one Discovery Life case.

For advisers using the GrowthHouse Bank Referral Desk, they will be able to assist clients with home loan applications and follow the existing 100% recognition and 50% remuneration fee split already in place for day-to-day bank accounts and credit cards.

Support

Our dedicated Discovery Bank Distribution Support team is here to assist you every step of the way. Whether you have queries about the application process or require guidance on leveraging our tools effectively, we're here to help.

April 2024

Home Loans Roadshow wrap-up

Thank you to all those who attended the Discovery Bank Home Loans Roadshow sessions in Johannesburg, Durban and Cape Town, as well as the national virtual session. Content covered included the Discovery Home Ecosystem offering, the end-to-end sales process, and planned tools and campaigns to market to your clients.

Recording and assessment available on the DIT portal

If you missed it or want to revisit the content, the virtual session recording is available on the DIT portal, where you can also download the training presentation. If you didn't attend the in-person or virtual session, you'll need to watch the recording before you can start selling Discovery Bank Home Loans.

The Discovery Home Loan assessment is now live on the DIT portal and you must complete this before you can start selling Discovery Bank Home Loans. Bank accredited advisers who complete the assessment before 22 April 2024 will receive early access to apply for their own home loans from next week.

Keep a lookout for information in upcoming eDiscoverers on launch dates, opportunities, sales tools and support as we roll out the home loan offering to your clients in the coming weeks.

Robbie Williams is coming to SA in 2025!

Enjoy an electrifying evening filled with iconic hits and unforgettable performances. Plus, stay tuned as more special guests are announced.

Discovery Bank Transaction Account, Credit Card Account, Suite, Ðiscovery Account, and Discovery Card clients get #DiscoveryBank48hours pre-sale access to Calabash South Africa tickets.

The pre-sale opened on 10 April 2024. Clients can visit ticketmaster.co.za to book up to ten tickets per venue. All they need to do is:

• Register or log in to their Ticketmaster profile.
• Select Find tickets next to the Discovery Bank pre-sale event link.
• Pay with their Discovery Bank card or Discovery Card at checkout.

The first event takes place on 18 January 2025 at FNB Stadium, Johannesburg, and the second will be in Cape Town at DHL Stadium, on 22 January 2025.

Read more about Calabash South Africa and #DiscoveryBank48hours pre-sale access.

Shopping is better on Miles Ð-Day

Miles Ð-Day is coming up next week. This month, remind your clients why shopping is better with Ðiscovery Miles.

On Mondays, we share Ðiscovery Miles tips and tricks on X. You can share these posts and encourage your clients to keep an eye out to learn more about how to earn and spend their Ðiscovery Miles. Plus, they could stand a chance to win exciting prizes.

Here's a few ways qualifying Discovery Bank clients with Vitality Money can get up to 15% off every day of the month when they spend their Ðiscovery Miles:

• Shop for everything they need at our online and in-store Ðiscovery Miles retail partners.
• Buy prepaid products and services in the Discovery Bank app.
• Get exciting rewards in the Vitality Mall.

Plus, on the 15th of every month, these clients can get from 10% to 30% off at our online and in-store Ðiscovery Miles retail partners. Tell your clients to set their alarms for Monday, 15 April, when we will double their Ðiscovery Miles discount.

Share our Miles Ð-Day content on Social 360. Clients can also read our latest news article to find out more. Terms and conditions apply.

Enhancing the travel insurance experience

We recognise the need for quick and easy one stop solutions. So, from 1 May 2024, Discovery Bank Black and Purple accountholders will enjoy free international travel insurance through Discovery Travel Insurance, underwritten by Discovery Insure Ltd.

Discovery Travel Insurance will activate cover when clients buy international travel tickets in South Africa using their Discovery Bank card and will automatically send them their policy documents. Clients using Ðiscovery Miles to buy international travel tickets must contact Discovery Travel Insurance for their policy documents. Find more information.

Clients buying international travel tickets before 1 May 2024 using their Discovery Bank Black or Purple credit or debit card will still be covered by Visa (through Chubb Insurance South Africa) regardless of travel dates. They must contact Visa for claims. Those who've already travelled internationally and reported a claim to Visa must complete the claims process with them.

For help with:

• Visa:
  • Claims: creditcardclaims@broadspire.eu
  • Emergency claims: +44 (0) 208 762 8373
  • Access policy documents: cardholderbenefitsonline.com
• Discovery Travel Insurance:
  • Service: 0860 87 82 33 or travel.service@discovery.co.za
  • Claims: 0860 87 82 33 or travel.claims@discovery.co.za
  • Access policy documents: cardholderbenefitsonline.com

Emergency claims: 0860 87 82 33 or 011 292 8701 while outside South Africa.

New research: SpendTrend24 explores consumer spending insights worldwide

Visa and Discovery Bank have collaborated once more to compile SpendTrend24 - original research that analyses consumer spending in South Africa's three largest cities with that in 11 other global cities.

The expansive study combines Visa and Discovery's extensive datasets and world-class analytical capabilities to glean insights from over 60 million credit cards worldwide, unpacking spend behaviours, emerging trends, and the evolving expectations of consumers.

Insights include what people spend on, how much they spend, and how they spend - highlighting, for example, the growth in online and digital transformation, which has opened opportunities for economic growth and financial inclusion, as well as South Africa's surprising economic resilience.

Despite the financial challenges consumers are facing, this data-driven analysis can help you compare the spending patterns of typical South Africans and Discovery Bank clients with those of other emerging and developed markets.

In so doing, you can gain a clearer understanding of emerging global trends and opportunities, engage in more informed, relevant conversations with your clients, and expertly address their diverse needs and enhance their experiences.

Find a detailed breakdown of SpendTrend24 findings, insights, and expert predictions for 2024 here. You'll also be able to access and download the full report and infographics.

Clients can make the most of tax-free savings

Remind your clients to get a head start on their tax-free savings this tax year.

With a Discovery Bank Tax-Free Demand Savings Account, they can save up to R36,000 with zero monthly fees while earning 8% interest. Any amount not saved, up to the annual limit of R36,000 is forfeited and will not roll over to the next tax year.

Perfect for long-term savings, clients can open a Tax-Free Demand Savings Account in under 5 minutes!

Clients can save up to a lifetime limit of R500,000 so encourage them to start their tax-free savings journey now to benefit from compound interest. Learn more.

March 2024

Special offer: 25% boost on all adviser credit card referral fees for Q4

As a special offer, face-to-face advisers will automatically earn a 25% boost on all Credit Card Accounts and Suites sold between 15 March 2024 and 25 June 2024. That means you'll earn between R1,375 for a Gold Credit Card Account and R3,750 for a Black or Purple Suite (excluding VAT).

Product	Normal fee (excl. VAT)	+25% campaign boost
Gold Credit Card Account	R1 100	R1 375
Platinum Credit Card Account	R1 650	R2 063
Black Credit Card Account	R2 200	R2 750
Gold Suite	R1 500	R1 875
Platinum Suite	R2 100	R2 625
Black / Purple Suite	R3 000	R3 750

Special offer terms and conditions:

• The 25% campaign boost applies only on sales made by face-to-face advisers and referrals to the GrowthHouse Bank Referral Desk. Call centres are excluded from this special offer.
• Boosted referral fees apply to new sales made through the Financial Adviser Platform and GrowthHouse Bank Referral Desk. Standard GrowthHouse Bank Referral Desk referral fee splits apply.
• Boosted referral fees will also apply to any upgrades to Credit Card Accounts or Suites made by clients through their own Discovery Bank app, subject to standard upgrade payment timing rules (i.e. within six months of appointment date).
• Referral fee calculation is based on account opening date, and not sale start date.
• Standard referral fees apply on all other Discovery Bank products sold during this time.
• The 25% referral fee boost will be automatically included in referral fee payments and reflected in daily sales reports. However, for advisers on the engaged remuneration structure, the 25% referral fee boost will only be applied at the end of the campaign period.

Get immediate access to revolving credit

Your Discovery Bank clients can unlock financial flexibility with our Revolving Credit Facility, offering credit limits starting from R20,000 to R500,000. For those in need of additional financial support, clients have the opportunity to qualify for an extended credit limit of up to R1,000,000 based on approval.

Your Discovery Bank clients can enjoy:

• Immediate access to credit when they need it. Clients can simply transfer funds from their facility to their Discovery Bank credit card or transaction account in seconds
• Affordable repayments from as little as 2.5% of the outstanding balance
• Only paying fees when they use their facility
• Flexible repayment terms
• A lower interest rate by up to 7% with Vitality Money

Your clients can apply for revolving credit in under five minutes on their bank app:

• Log in to their banking app.
• Tap More on the home screen.
• Tap Credit Facilities.
• Tap Apply today on the Revolving Credit Facility tile and follow the steps to submit their application.

Whether it's for home improvements, last minute getaways or unexpected expenses, our Revolving Credit Facility provides your clients with unmatched flexibility and accessibility.

Access Social 360 to share our Revolving Credit Facility content with your clients. Read more about the Revolving Credit Facility.

Win: Vitality Travel local flights giveaway

Ahead of the public holidays, long weekends and school holidays this month, your clients can plan a local getaway and get up to 75% off their flights with all the local airlines in South Africa through Vitality Travel. That includes:

• Airlink
• CemAir
• FlySafair
• LIFT
• SAA

Plus, each airline will be giving away two return flights each, and your clients could stand the chance to win big!

The competition kicked off on Friday, 8 March and will run until Sunday, 31 March 2024 on the Discovery and Vitality social media channels.

Five lucky clients could each stand a chance to win return flight tickets for two people at a Vitality Travel local airline partner. To enter the prize draw, clients must comment on the giveaway post with their answers to the competition question. They can earn one entry for each comment on the relevant post.

Access Social 360 to share our competition content with your clients. Share the competition post and encourage your clients to enter the competition on Discovery South Africa's Facebook and X pages and on Discovery Vitality's Facebook, X and Instagram pages.

Terms and conditions apply.

Toptier talent expected for Calabash SA 2025!

Calabash South Africa is back with Green Day, The Offspring, and Fokofpolisiekar performing in Cape Town and Johannesburg in 2025.

Discovery Bank Transaction Account, Credit Card Account, Suite, Ðiscovery Account, and Discovery Card clients get #DiscoveryBank48hours pre sale access to Calabash South Africa tickets.

The pre-sale opened on 13 March 2024 on the ticketmaster.co.za website with each client able to buy up to ten tickets per venue.

The first event takes place on 19 January 2025 in Johannesburg at the FNB Stadium, and the follow-up festival will be at the DHL Stadium, Cape Town on 23 January 2025.

Clients can visit ticketmaster.co.za now to book up to ten tickets per venue.

1. Register or log in to their Ticketmaster profile
2. Select Find tickets next to the Discovery Bank pre sale event link
3. Pay with their Discovery Bank card or Discovery Card at checkout.

Read more about Calabash South Africa 2025 and #DiscoveryBank48hours presale access.

Pay less for March must haves on Miles Ð-Day

It's Miles Ð-Day today and you can help your clients get ready for the upcoming public holidays, long weekends and school holidays with fantastic discounts!

Qualifying Discovery Bank clients with Vitality Money can get up to 15% off every day of the month when they spend their Ðiscovery Miles in the Vitality Mall, on prepaid products and services in the Discovery Bank App, and at our Ðiscovery Miles retail partners.

Plus, Discovery Bank will double their Ðiscovery Miles discount on Miles Ð-Day on the 15th of every month. Encourage your clients to shop with their Ðiscovery Miles today and they can get up to 30% off at over 40 online and in-store Ðiscovery Miles retail partners.

Please share our latest news article with your clients and encourage them to keep an eye on our Facebook, X and Instagram pages for more information.

Terms and conditions apply.

Kool & the Gang and Cigarettes After Sex live

Discovery Bank Transaction, Credit Card, Ðiscovery Account, Suite and Discovery Card clients get #DiscoveryBank48hours pre-sale access to tickets to the Kool & the Gang and Earth, Wind & Fire Experience by Al McKay 2024 tour and Cigarettes After Sex's X's World Tour.

Multiple award winning and Grammy nominated Kool & the Gang will perform on 28 November 2024 at GrandWest in Cape Town and on 30 November 2024 at Time Square in Pretoria. Cigarettes After Sex tours to South Africa for performances on 5 March 2025 at Time Square in Pretoria and on 7 March 2025 at GrandWest in Cape Town.

The ticket pre-sale opened on 6 March 2024 on ticketmaster.co.za. Clients can buy up to 8 tickets for each Kool & the Gang concert and each Cigarettes After Sex tour.

All they need to do is:

1. Register or log in to their Ticketmaster profile
2. Select Find tickets next to the Discovery Bank pre-sale event link
3. Pay with their Discovery Bank card or Discovery Card at checkout.

Read more about Kool & the Gang, Cigarettes After Sex and #DiscoveryBank48hours pre-sale access.

February 2024

Automated competitor statement retrieval

We're streamlining credit applications with automated competitor statement retrieval. One of the most important steps in a credit application is the verification of a client's proof of income documents. When a client has their income deposited into an existing bank account at a supported bank, the Financial Adviser Platform allows advisers to capture the client's external account details to automatically retrieve their last three months' digital bank statements on their behalf - no manual submission required!

From end February 2024, automatic statement retrieval will become mandatory for collection of bank statements for any clients currently banking with Absa, Nedbank, and Standard Bank. Clients who have an account with a non-supported bank (eg. Capitec, FNB or Investec) will continue to manually provide you with their supporting documents, as these banks are not members of the Document Exchange Association.

When capturing credit applications on the Financial Adviser Platform, clients who bank with a supported bank will have to provide you with their external account number and account type rather than provide you with manual bank account statements. This enhancement is significantly more convenient for both clients and advisers, improves application completion rates, and reduces document submission errors.

Take That is coming to SA!

British pop phenomenon Take That has announced their tour to South Africa in October 2024!

The first performance will take place on 22 October 2024 in Cape Town at the Grand Arena in GrandWest, and the follow-up show will be at the SunBet Arena in Time Square, Pretoria, on 20 October 2024.

Clients can visit ticketmaster.co.za now to book up to eight tickets per venue. All they need to do is:

1. Register or log in to their Ticketmaster profile
2. Select Find tickets next to the Discovery Bank pre-sale event link
3. Pay with their Discovery Bank card or Discovery Card at checkout.

The pre-sale opened on 28 February 2024. Read more about Take That.

Important Vitality Travel updates

From 1 March 2024, Vitality health assessments will become the cornerstone of Vitality Health benefits. Clients with Vitality Health will now only earn a maximum flight discount of 25% when they complete a Vitality Health Check and an online Vitality Age assessment. Clients with a qualifying Discovery Bank account can continue to boost their flight discount to up to 75% by engaging with the Vitality Money programme. The Vitality Money discount depends on the client's qualifying Discovery Bank product, card colour, Vitality Money status and monthly spend.

With this update, each adult on a Vitality Health policy must complete their own Vitality health assessments once every 12 months to earn the maximum Vitality Health flight discount. Adult dependants can boost their flight saving by opening their own qualifying Discovery Bank product and engaging with Vitality Money.

Children under the age of 18 will get up to 25% off flight bookings based on the maximum Vitality Health discount of the primary member on the policy. They do not qualify for Vitality Money rewards.

Please read and explain these important Vitality Travel updates to your clients.

Clients must make the most of tax-free savings

Tick tock... time's running out. Your clients have until 29 February 2024 to take advantage of the benefits of a Tax-Free Savings Account. It means they can save up to R36,000 a year tax free with no monthly fees while their savings can grow by up to 8% in interest.

The annual tax-free saving threshold is R36,000 and anything your clients save below this will not roll over to the next tax year. Assist your clients to check their annual savings thresholds so they don't have to pay tax penalties or lose out on the maximum perks of tax free savings.

Read more

It's Miles Ð-Day! Share the love

It's Miles Ð-Day today and your clients can get from 10% to 30% off on gifts and spoils for themselves and their loves ones.

Qualifying Discovery Bank clients with Vitality Money can get up to 15% off every day of the month when they spend their Ðiscovery Miles in the Vitality Mall, on prepaid products and services in the Discovery Bank, and at our Ðiscovery Miles retail partners.

Plus, they get up to 30% off when they spend their Ðiscovery Miles at over 40 online and in-store retail partners on Miles Ð-Day on the 15th of every month.

Please share our latest news article with your clients and encourage them to keep an eye on Facebook, X and Instagram for more information.

Terms and conditions apply.

New partnership: Showmax and Discovery Bank

We've teamed up with Showmax to give our clients exclusive discounts to Showmax Premier League Mobile. Clients can now live stream all 380 Premier League matches directly from their mobile devices, for as little as R20 a month when they purchase Showmax Premier League Mobile in the Discovery Bank app. Access Social 360 to share our Showmax content.

The partnership grows Discovery Bank's digital entertainment offering, which offers clients more ways to play, listen, watch and shop.

Digital vouchers that are currently also available with Discovery Bank are:

• Blu vouchers (for gaming enthusiasts)
• OTT vouchers
• NetFlorist
• PlayStation
• Roblox
• Spotify
• Steam

Remember, until the end of March 2024, clients can get 15% discount on these digital vouchers when they use their Ðiscovery Miles, like when clients buy airtime, data, and prepaid water and electricity. The Showmax Premier League Mobile voucher discount ends on 31 May 2024 and is not applicable when you use Ðiscovery Miles to pay.

Encourage your clients who haven't yet joined Discovery Bank to sign up today!

Find out more.

Discovery Bank celebrates 2 million accounts

Discovery Bank is thrilled to be reaching 2 million accounts - with the latest 100,000 accounts gained in the past 41 days!

This achievement reflects the relevance of our shared value model in providing clients with truly innovative banking solutions that meet their financial needs and reward them in completely unique ways. It also signifies our commitment to delivering a brilliant banking experience - to every client, on every account, on every transaction - at scale.

The success of Discovery Bank's shared value model is evident in innovations like Ðiscovery Miles and the Discovery Bank app. Clients earned over 7 billion Ðiscovery Miles last year and the app was voted Best Consumer Solution in the 2023 MTN Business App of the Year awards. The app - a digital manifestation of the Bank - sees over 10 million logins monthly, and we remain resolute in ensuring it operates flawlessly for clients, 24/7/365.

As we reach 2 million accounts this week, we are even more devoted to building the best bank in South Africa. We are committed to keep innovating and building something special for our clients that sets us apart.

Thank you for the role that you and your clients have played in this remarkable journey.

Read more

January 2024

Win a trip to the Olympic Games Paris 2024!

Discovery Bank clients still have the chance to win a once-in-a-lifetime, all-inclusive trip to the Olympic Games Paris 2024 through our #BeYourBest competition.

They can earn virtual medals for achieving their weekly Vitality Active Rewards goals in the Discovery Bank app. Each medal is an entry into the lucky draw. The more virtual medals your clients earn, the better their chances of winning! Encourage your clients who haven't yet joined Discovery Bank to sign-up today to earn a bonus five medals! For more information, please read our latest news article on the #BeYourBest competition.

December 2023

The Revolving Credit Facility is here!

Discovery Bank clients can now experience a new way of credit with our Revolving Credit Facility.

Your Discovery Bank clients can enjoy:

• Immediate access to credit. Clients can apply in less than five minutes. Once approved they can immediately access funds, by simply transferring it to their credit card or transaction account in seconds.
• Flexibility. Clients can get access to credit that revolves around their needs. With no repayment term limit, they can use it again and again after they've paid back what they've used.
• Affordable repayments. Clients benefit from low monthly fees that apply only when they use their credit. Repayments are as low as 2.5% per month on their outstanding balance.
• Savings. Clients can lower their interest rate by up to 7% when they manage their money well with Vitality Money, making their credit even more cost-effective.

Whether it's for home improvements, last-minute getaways, or unexpected expenses, our Revolving Credit Facility, from R20,000 to R500,000, provides your clients with unmatched convenience, flexibility and accessibility.

Read more about the Revolving Credit Facility.

Book your flights now and get priority check in

This December, your clients can book FlySafair flights on the Vitality Travel booking platform or the Discovery Bank app and get priority check in access whenever they fly. This means they can check in and select their favourite seat 48 hours before their flight. This limited offer expires on 31 December 2023.

Visit the Vitality Travel webpage to learn more about our travel rewards and how to make a travel booking.

2024 enhancements and fee updates

It's been an exceptional year and we've loved finding new ways to bring more value, rewards and innovative banking for your clients in 2023. Raising the bar in banking is a challenge we take on every year! Some of our personal highlights include:

• Reaching 1 million Vitality Travel flights booked.
• Introducing real-time payments from just R1.
• Enhancing and personalising clients' rewards with Vitality Active Rewards 3.0.
• Giving clients access to the best in gaming and entertainment vouchers at up to 15% off in the app.
• Launching Discovery Bank Energy Solutions, which gets clients solar in just 48 hours.
• And of course, being voted SA's #1 Bank for client service for a second year running!

We have so much more in store for your clients next year. Our Discovery Bank Revolving Credit Facility will be live soon, home loans will launch in 2024, and we're certain they'll help your clients manage their credit and property needs even better, while providing you with even more sales opportunities!

Fee adjustments for 2024

Our monthly fees and some transaction charges will be increasing from 1 January 2024. Engaged clients will continue to get on average 2 to 7 times their fees back in shared-value rewards based on their products, with the potential to earn even more the more they engage. Clients can continue to enjoy our full range of savings accounts and their competitive interest rates at no monthly cost.

Product	2024 monthly fees
Ðiscovery Account	R0
Gold Transaction Account with pay-as-you-transact fees	R25
Platinum Transaction Account with pay-as-you-transact fees	R65
Black Transaction Account with pay-as-you-transact fees	R110
Gold Transaction Account with bundled fees	R145
Platinum Transaction Account with bundled fees	R240
Black Transaction Account with bundled fees	R325
Gold Credit Card Account	R100
Platinum Credit Card Account	R155
Black Credit Card Account	R235
Gold Suite	R219
Platinum Suite	R289
Black Suite	R534
Purple Suite	R644 with annual card fee of R3,500

See below for the full fee schedules within each Discovery Bank Collection, and watch our video of some of our highlights for 2023:

• Gold Collection 2024 fees
• Platinum Collection 2024 fees
• Black Collection 2024 fees
• Purple Suite 2024 fees

Gaming and entertainment vouchers up to 15% off

It's time to get festive because Discovery Bank clients will soon be able to buy digital vouchers in their banking app from a range of popular providers like PlayStation, Spotify, Roblox, and more. Plus, they can enjoy up to 15% off when they pay with Ðiscovery Miles!*

Clients will be able to treat themselves or their friends and family this festive season for less. Keep a lookout for new Bank content on Social 360 which will be available soon!

Then, stay tuned to our channels for news about exciting new partners as we bring them on board.

Learn more

*Certain products and services are not eligible for the up to 15% off discount with Ðiscovery Miles. Limits, Ts and Cs apply.

Make summer pop with Vitality Travel

This summer, iconic luxury meets vibrancy in the exquisite (and exclusive) Vitality Travel Summer Poolside Pop-up at select partner hotels. Vitality Travellers can look forward to unique designs, poolside giveaways, Instagram-worthy moments and more at select partner hotels across the country.

To celebrate, your clients can stand a chance to win a two-night stay at participating hotel partners in our Vitality Travel haute holiday competition. Plus, one lucky winner can create their own summer sanctuary with a curated poolside, patio, balcony or garden makeover valued at R50,000. Access Social 360 and share our new competition content with your clients. Don't forget to encourage your clients who haven't yet joined Discovery Bank to sign up today!

Share our latest news article with your clients and remind them to keep an eye on our Facebook, X or Instagram pages for a chance to win all summer long. Terms and conditions apply.

November 2023

Black Friday deals for your clients

Discovery Bank clients can enjoy exclusive savings. Boost Black Friday with up to a 30% Ðiscovery Miles (Ð) discount on top of all retail partner Black Friday deals. Plus, clients can score up to 50% off Maroon 5 tickets and get up to 40% off EcoFlow backup power devices.

Boost Black Friday = extra day of double Ð discounts!

Clients can get another chance to double their discounts at our online and in-store Ðiscovery Miles partners, on top of all the Black Friday deals. That's up to 30% off on top of the Black Friday deals from over 40 online and in-store retail partners. Access Social 360 and share our new Black Friday content with your clients!

Read our news article

Exclusive offer: up to 50% off Maroon 5 tickets

Discovery Bank clients can access from 25% off two or more seated tickets or 50% off four or more standing tickets. This exclusive offer is available for Transaction Account, Credit Card Account, Suite, Ðiscovery Account and Discovery Card clients.

Read more

40% off EcoFlow backup power devices!

All EcoFlow portable backup power devices are marked down by up to 40% this Black Friday. As an exclusive offer to Discovery Bank clients, they can get an additional 10% off!

Learn more

Black Friday deals = steals with Discovery Bank

Qualifying Discovery Bank clients with Vitality Money can get ready for another day of double Ðiscovery Miles discounts. On Friday, 24 November 2023, they can get from 10% to 30% off on top of our Ðiscovery Miles retail partners' already amazing Black Friday special offers.

Plus, Discovery Bank is giving away #HackBlackFriday deals up to the value of R5,000 each during the week leading up to Black Friday. Clients can enter in three easy steps:

1. Visit our Discovery Miles retail partners' websites and take a screenshot of a Black Friday deal they would like to win. The product must not exceed R5,000.
2. Share the screenshot on X (formerly known as Twitter) and tell us why they love Discovery Bank.
3. Use the hashtags #HackBlackFriday and #DiscoveryBestBank to confirm the entry.

We'll announce two winners every day from Monday, 20 November, to Thursday, 23 November 2023.

Your qualifying Discovery Bank clients with Vitality Money can find out more on the Discovery website and by keeping an eye on our Facebook, X and Instagram pages. Terms and conditions apply.

Encourage your Discovery clients who haven't yet joined Discovery Bank to sign up today!

Our banking app wins at the MTN Business awards

We wanted to share some good news. The Discovery Bank app was named the Best Consumer Solution at the MTN Business 2023 App of the Year awards, a testament to the outstanding client experience our banking app provides. This award is particularly special for us because it is entirely driven by votes from the public. The people who engage with our app every day chose it as the winner among a strong shortlist of apps across a wide range of industries.

Thank you for your role in getting the Discovery Bank app in the hands of more South Africans.

Last chance to help us support sports development in South Africa

Until 30 November 2023, Discovery Bank clients can use their virtual card for 50 in-store or online payments and we'll donate one rugby ball or netball on their behalf to sports development in South Africa. It's easy, it takes just minutes to set up a virtual card and start transacting immediately.

Important: Only payments with a virtual card, and not a physical card, will count.

Clients can read our latest news for more details on the sports development organisations and updates on even more ways we're bringing sports fans together. Terms and conditions apply.

Adventure to the Far East with Vitality Travel

Your clients stand a chance to win a four-night cruise for two, courtesy of Royal Caribbean International. Plus, they can win two return flights between South Africa and Singapore sponsored by Emirates. Tell your clients to look out for the competition on our social media pages running until 08 December 2023. To enter the competition and get access to Vitality Travel, your clients need to be Discovery Bank clients.

Share our latest news article for more information on the Royal Caribbean and Emirates competition. Limits, terms and conditions apply.

Encourage your Discovery clients who haven't yet joined Discovery Bank to sign up today!

Clients get an extra Miles Ð-Day with double discounts

Clients can now look forward to double Discovery Miles discounts on Miles Ð-Day and Black Friday.

Qualifying Discovery Bank clients with Vitality Money can get up to 15% off every day of the month when they spend their Discovery Miles in the Vitality Mall, on prepaid products and services in the Discovery Bank app, and at our Discovery Miles retail partners. Plus, they get up to 30% off when they spend their Discovery Miles at over 40 online and in-store retail partners on Miles Ð-Day on the 15th of every month.

And on 24 November 2023, clients can get between 10% and 30% off on top of our Discovery Miles partners' exciting Black Friday deals!

Remind your clients of the amazing discounts waiting for them this month by sharing our latest news article.

Please encourage them to keep an eye on our Facebook, X and Instagram pages during the week leading up to Black Friday for more exciting giveaways with #DiscoveryBestBank.

Terms and conditions apply.

Exclusive RWC SpendTrend edition

In the wake of South Africa's triumph at the Rugby World Cup (RWC), we couldn't resist delving into the numbers that echo the celebration of victory. Our clients stood united, and we present exclusive insights into how their financial pulse echoed the spirit of victory.

We crunched the numbers by assessing the financial dynamics of what occurred over the duration of the tournament in a special Rugby World Cup edition of Discovery Bank's #SpendTrend report.

Key findings include:

• Unveiling the impact on spending habits during the world cup
• Shifts in spending during match days
• How we celebrated.

With South Africa's win, this RWC SpendTrend edition becomes more than a compilation of statistics; it becomes a chronicle of our shared experiences, and a testament to the unifying power of major sporting events.

Explore more.

October 2023

Calabash South Africa has arrived!

The ultimate music festival has arrived: Calabash South Africa has Maroon 5, Keane, Meduza, Ava Max, Will Linley, and Lloyiso performing in Cape Town and Johannesburg in 2024.

Discovery Bank Transaction Account, Credit Card Account, Suite, Discovery Account, and Discovery Card clients get #DiscoveryBank48hours pre-sale access to Calabash South Africa tickets.

The pre-sale opens on 1 November 2023. Clients can visit ticketmaster.co.za to book up to ten tickets per venue. All they need to do is:

1. Register or log in to their Ticketmaster profile.
2. Select Find tickets next to the Discovery Bank pre-sale event link.
3. Pay with their Discovery Bank card or Discovery Card at checkout.

The first event takes place on 31 January 2024 in Cape Town at DHL Stadium, and the follow-up festival will be at FNB Stadium, Johannesburg, on 3 February 2024.

Read more about Calabash South Africa and #DiscoveryBank48hours pre-sale access.

Bank broker appointments are now live

We're delighted to announce that Bank-accredited advisers can now perform Bank-broker appointments using the Financial Adviser Platform. This entirely digital process allows you to link yourself to clients in under sixty seconds with no paperwork required. Plus, you could earn referral fees when your clients upgrade their products on their Discovery Bank app.

An end-to-end digital process

To link yourself to a client, log on to the Financial Adviser Platform:

1. Select the new LINK EXISTING CLIENT option in the top-right corner.
2. Enter your client's ten-digit Discovery Bank Client ID and phone number.
   
   To obtain their Client ID, ask your clients to follow these steps:
   • Log in to their Discovery Bank app.
   • Tap More on the bottom of the screen.
   • Scroll down and tap Contact us.
   • Their Client ID is the ten-digit number beginning with a 3.
3. Capture the relevant consents on your client's behalf.
4. Generate a Financial Adviser Appointment form (all advisers), and Legislated Disclosure Notice (tied advisers only).
   
   Your information will automatically be pulled from Discovery Group. You can update this information in each case individually, but to make permanent updates and avoid the need to change them each time you perform a broker appointment request please update your contact and business information on Adviser 360 and in the Discovery Member Zone.
5. Your client will then approve the appointment from their Discovery Bank app.
   
   They can view their digitally signed Financial Adviser Appointment form and Legislated Disclosure Notice form (tied advisers only) after approving the appointment in their Discovery Bank documents repository. If a client accidentally declines the request, you can resend it from the open linkage list on the LINK EXISTING CLIENT screen.

You will be able to link any existing clients that already have access to the Discovery Bank app, regardless of whether they are primary accountholders or secondary cardholders. It also doesn't matter how they originally joined Discovery Bank - either themselves through the banking app, through Discovery Connect, or through another Financial Adviser.

Earn recognition on product upgrades

Once a client has been appointed, they will be listed under your clients list on the Financial Adviser Platform. Any product changes they make themselves in their Discovery Bank app within six months of the appointment date will be remunerated in line with the prevailing fees listed in the Discovery Bank remuneration manual. This includes clients who upgrade from the zero-monthly-fee Ðiscovery Account, or who are currently secondary cardholders.

Example 1: Client A joined Discovery Bank himself using the Discovery Bank app in 2019 and he has a Platinum Credit Card Account. Adviser B performs a linkage request on the client's behalf, effective 20 October 2023. Client A then upgrades to a Platinum Suite in his Discovery Bank app on 22 October 2023. At the end of October, Adviser B receives a referral fee and production for R450 which is the difference in remuneration on the original product and new product.

Referral fee on original product	Referral fee on new product	True-up referral fee	Case count
Platinum Credit Card Account @ R1,650	Platinum Suite @ R2,100	R2,100 - R1,650 = R450	None as client was already on a commissionable product

Example 2: Client C joined Discovery Bank herself using the Discovery Bank app in 2023 and has a zero-monthly-fee Ðiscovery Account. Adviser B performs a linkage request on the client's behalf, effective 27 October 2023. Client C then upgrades to a Gold Suite in her Discovery Bank app on 4 November 2023. At the end of November, Adviser B receives a referral fee and production for R1,500.

Referral fee on original product	Referral fee on new product	True-up referral fee	Case count
None - Ðiscovery Account is a non-commissionable product	Gold Suite @ R1,500	R1,500	1 case as client upgraded from a non-commissionable to commissionable product

Example 3: Client D joined Discovery Bank using the Discovery Bank app in 2022 as a secondary cardholder. Adviser B performs a linkage request on the client's behalf, effective 8 November 2023. Client D then adds his own Gold Transaction Account with bundled fees in his Discovery Bank app on 10 November 2023. At the end of November, Adviser B receives a referral fee and production for R750.

Referral fee on original product	Referral fee on new product	True-up referral fee	Case count
None - Client was a secondary cardholder.	Gold Transaction Account with bundled fees @ R750	R750	1 case as client upgraded from a non-commissionable to commissionable product

Example 4: Client E joined Discovery Bank on a Gold Suite using the Financial Adviser Platform in March 2023, and was assisted by Broker B. Broker F performs a linkage request on the client's behalf, effective 8 November 2023. Client E then upgrades to a Platinum Suite in his Discovery Bank app on 10 November 2023. At the end of November, Broker F receives a referral fee and production for R600. Broker B receives nothing for the upgrade, and is no longer the adviser on record for Client E as of 8 November 2023.

Referral fee on original product	Referral fee on new product	True-up referral fee	Case count
Gold Suite @ R1,500 - paid to Broker B in March 2023.	Platinum Suite @ R2,100	R2,100 - R1,500 = R600 - paid to Broker F in November 2023.	None for Broker F as client was already on a commissionable product

Important technical details on broker appointments

• Please note that processing of referral fees and production on upgrades is only performed at the end of the month and will be reflected in month-end production files and paid at month-end only.
• True-up referral fees will only be valid from six-months of the broker appointment date. Any upgrades clients perform in their Discovery Bank app outside of this six-month window will not earn any referral fees or counted for recognition.
• Advisers will not be able to perform product upgrades using the Financial Adviser Platform. After successfully completing the broker appointment, clients will follow the standard in-app product upgrade processes. More information and how-to videos can be found on the Discovery Bank Info and tips page.

Please vote for Discovery Bank in the Qorus-Accenture Banking Innovation Awards

Discovery Bank was recently voted the top Bank in service in the Ask Africa Orange Index. We're excited to let you know that Discovery Bank has also, once again, been selected as a finalist in the Qorus-Accenture Banking Innovation Awards. This time for our Vitality Travel innovation . Making this shortlist in the innovation category is a significant accomplishment as the Qorus-Accenture Banking Innovation Awards recognise the most innovative initiatives and ideas in banking globally.

We are in the final stretch of the selection process and all shortlisted initiatives are open for review and votes. Your vote can make all the difference and increase the possibility for Discovery Bank to receive recognition for innovation in banking on the international stage.

Voting is open and closes on 21 October 2023. I would really appreciate it if you can take a moment and give Discovery Bank your vote for innovation.

Here is how to make your vote count:

Your vote will mean a lot to us. It can place Discovery Bank on the map of most innovative banks in the world!

Discovery Bank clinches the #1 spot in the 2023 Ask Afrika Orange Index

We are thrilled to share the exciting news that Discovery Bank has once again secured the coveted #1 spot in client servicing in retail banking in the prestigious 2023/2024 Ask Afrika Orange Index®.

This remarkable achievement signifies our second consecutive year at the pinnacle of client satisfaction, and we want to extend our deepest gratitude to you, our valued financial advisers, for your pivotal role in this success.

Client servicing soars

For the second year running, our clients have overwhelmingly voted us as the leader in client servicing, according to the latest Ask Afrika Orange Index. This accolade is not merely a recognition of our outstanding performance but is a resounding testament to the concerted efforts of everyone in the Discovery Bank team, as well as the collaborative partnership we share with you.

Discovery Bank continues to redefine banking by fostering emotional connectedness. Further good news is that we also achieved the highest service rating in the private banking category, which is a remarkable accolade for and recognition of our Purple Banking team.

Here's a snapshot of what our clients adore about us

• We are understanding and always willing to go the extra mile.
• We are always available 24/7, 365 days a year waiting to help them.
• Our comprehensive range of banking products and services mean we offer choices for everyone.
• Our digital banking platform is easy to use. Plus, clients get real-time help from Discovery Bankers with Live Assist and our WhatsApp servicing channel.

More about the Ask Afrika Orange Index

The Ask Afrika Orange Index® is the broadest and most widely referenced service excellence benchmark in South Africa. It evaluates different elements, including client satisfaction, emotional satisfaction, loyalty, and problem resolution. This win is particularly significant as it reflects consistent historic performance, demonstrating our unwavering commitment, and dedication to delivering memorable experiences with a personal touch.

Shaping the future of banking

We understand that our clients have a choice when it comes to banking, and we are honoured that they choose us because of the exceptional service you help us provide. Our promise is to never cease innovating and finding new ways, alongside your expertise, to assist our clients in achieving their financial goals.

 

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August 2023

Simplifying life with Discovery Bank's super-app

Discover how Discovery Bank is revolutionising the way clients do banking and making their life simpler, more affordable, and rewarding. With so many financial apps out there, we understand the need to cut through the clutter and bring clients a truly user-friendly experience.

This month, we're showcasing some of the best features available in the Discovery Bank app that are setting a new benchmark for apps in the financial industry.

An app like no other

We believe in the power of simplicity and value, which is why our app is designed to offer not just banking services, but also a wide range of essential features. From travel benefits to high-functioning forex capabilities, personalised accounts, financial tools, and even education, it's all at your clients' fingertips with just a few taps in the app.

Achieving simplicity in the complex world of financial services requires sophistication, and that's precisely where Discovery Bank excels. Our app is built on the latest technology and a user-first approach, ensuring that every feature seamlessly integrates into your clients' banking experience.

Discovery Bank app features make life simpler and more rewarding

Open a feature in the following table to see how Discovery Bank is building its features to give clients a super-app that offers more value than just convenient banking.

Feature	What it gives you	Read more
Savings on prepaid products and services	Clients can save money on prepaid products and services, such as airtime, data, water and electricity.	Discover More
Easy and rewarding in-app flight bookings	Clients can book discounted flights directly through the Discovery Bank app.	Discover More
Real-time forex at some of the best rates	Clients can transact in foreign currency at some of the best rates in the market.	Discover More
Up to 30% savings with Discovery Miles at a range of retail partners	Clients can spend their Discovery Miles at over 40 retail partners, and save on anything from groceries, toiletries and homeware to appliances, clothing and so much more.	Discover More
Real-time payments to anyone, starting from R1	Clients can send money to any South African bank account from just R1.	Discover More
Personalised service with Live Assist	If clients need help with anything, they can get real-time in-app support from an experienced Discovery Bank agent through Live Assist.	Discover More
Secure and convenient storage of documents and an easy search function for transactions	Clients can store their important documents in the Smart Vault, and they can easily search their transactions.	Discover More
A full view of your clients' entire Discovery portfolio from their banking app	Clients can see all their Discovery products and services in one place, including their bank account, investments, medical aid and insurance details.	Discover More
An AI-enabled smart budget with built-in prompts to meet your clients' budget	Clients can use the smart budgeting feature that can help them track their spending and set goals for saving money.	Discover More
Friend Referral Rewards when your clients' friends join Discovery Bank	Clients can earn rewards when their friends open a Discovery Bank account.	Discover More

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June 2023

A financial adviser's guide to recent updates and changes for Discovery Bank clients

As financial advisers, it's crucial to stay up to date with the latest developments and changes that can impact your clients' financial wellbeing. Here we'll discuss the recent updates across Discovery Bank and Vitality Health:

• Vitality Active Rewards (VAR) with iPhone benefit
• The Lounge campaign
• Discovery Miles spend discount
• Interest rate updates

Vitality Active Rewards iPhone benefit not available for new activations

The Vitality Active Rewards with iPhone benefit will not be available for new activations after 30 June 2023. However, existing clients will continue to earn monthly cash back rewards until the end of their current iPhone budget period. Soon, clients will also be able to multiply their Discovery Miles earned on iStore purchases up to 5x when using their Discovery Bank credit card. This presents an exciting opportunity for clients to maximise their rewards.

Unlimited complimentary access to The Lounge ending soon

Our lengthy launch campaign for unlimited complimentary visits to The Lounge for qualifying clients will end on 30 June 2023. From 1 July, clients will receive a specific number of visits to The Lounge based on their Discovery Bank product, whether their account is in good standing and their qualifying monthly spend. Clients will receive all their Lounge visits for the rest of 2023 and their usage of complimentary lounge visits will reset on 1 January 2024.

Also keep in mind that The Lounge at OR Tambo Airport International Departures is currently under renovation so there is limited space and service until summer. Discovery Bank Black and Purple cardholders can still also access other facilities using LoungeKey.

Discovery Miles spend discounts

Discovery clients have more ways than ever before to earn and spend Discovery Miles, offering even greater value than cash rewards. From 1 July, clients with Vitality Money, Vitality Health and Vitality Drive will get from 5% to 15% off when they spend Discovery Miles. Clients on Discovery Bank Suites will no longer earn an additional 5%, ensuring equal weighting between the Vitality programmes in the discount structure. This enables us to retain the Miles Ð Day double discounts (up to 30% off) as a permanent feature.

Clients with a Ðiscovery Account, Transaction Account or Credit Card Account will continue to enjoy up to 15% discounts (doubling to up to 30% on Miles Ð Day).

Interest rate updates

We've increased the rates clients earn on many of our Discovery Bank savings accounts.

Clients can access some of the best deposit rates in the market, including:

• Up to 7.25% on demand savings accounts (NACM*)
• Up to 7.35% on 24-hour notice accounts (NACM)
• 8.45% on 32-day notice accounts (NACM)
• 8.50% on 60-day notice accounts (NACM)
• 8.55% on 90-day notice accounts (NACM)
• 8.00% on tax-free demand accounts (NACM)
• Up to 11.95% on fixed deposit accounts (effective at maturity).

Learn more about our savings products, view our latest savings rates, and see how clients can increase them on select products through Dynamic Interest Rates with Vitality Money.

Don't forget that you earn commission on deposits of R500,000 or more made into 32-day, 60-day or 90-day notice accounts or any of our fixed deposit accounts.

Also from 1 June 2023, we've updated interest rates on positive balances in standalone credit card accounts and transaction accounts with pay-as-you-transact fees. A base rate of 1% now applies on positive balances in transaction and credit card accounts for clients on products with pay-as-you-transact fees.

*Nominal annual compound monthly.

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Dave Matthews Band is headed to SA!

The Discovery Bank pre-sale for 'An Evening with Dave Matthews Band' tickets opened on 7 June 2023 on the ticketmaster.co.za website. Discovery Bank Transaction Account, Credit Card Account, Suite, Ðiscovery Account and Discovery Card clients can get up to eight tickets per venue during the #DiscoveryBank48hours pre-sale access.

The first performance takes place on 10 December 2023 in Pretoria at the SunBet Arena in Time Square, and the follow-up show will be at the Grand Arena in GrandWest, Cape Town, on 12 December 2023.

Clients can visit ticketmaster.co.za now to book up to eight tickets per venue. All they need to do is:

1. Register or log in to their Ticketmaster profile.
2. Select Find tickets next to the Discovery Bank pre-sale event link.
3. Pay with their Discovery Bank card or Discovery Card at checkout.

Read more about Dave Matthews Band and #DiscoveryBank48hours pre-sale access.

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New Discovery Bank clients can earn up to Ð10,000

With the financial year-end fast approaching, we have a great opportunity to help you meet your Discovery Bank targets.

Clients can earn up to Ð10,000 Discovery Miles for a new Discovery Bank Suite, up to Ð6,500 Discovery Miles for a new Discovery Bank Card Account and up to Ð5,000 Discovery Miles for a new Discovery Bank Transaction Account. Clients just need to open a new account from 15 May 2023 to 30 June 2023 and complete three simple steps to earn their Discovery Miles.

Steps to complete per qualifying product

Clients can earn up to Ð10,000 for opening a Discovery Bank Suite (full banking suite):

Clients can earn up to Ð6,500 for opening a Discovery Bank Card Account (credit card only):

Clients can earn up to Ð5,000 for opening a Discovery Bank Transaction Account:

Auto-generated promotional content on Adviser 360

No need to stress about creating complex client lists or mail merges, simply use the Communication Platform on Adviser 360 to send personalised, POPIA-compliant communications straight to your clients. Using this tool, you can identify non-Discovery Bank clients and send them a pre-generated promotional email with all of the details of this campaign.

There's even a separate version for advisers making use of the GrowthHouse Referral Bank Desk!

To access your list and mailers, log in to Adviser 360 and then:

1. Navigate to TOOLS > Communication Platform.
2. Click START to browse communications.
3. Ensure that the Category option is toggled to Recommended.
4. Select either the 'Join Discovery Bank and earn up to 10 000 Discovery Miles' or 'Join Discovery Bank and earn up to 10 000 Discovery Miles - referral' communications by clicking PREVIEW on the desired communication.
5. Click SELECT RECIPIENTS.
6. Click FILTER OPTIONS and toggle the Bank product filter to NO (don't forget this step or else you'll contact existing Bank clients).
7. Click APPLY.
8. Select the clients you would like to contact, and then click SEND TO SELECTED CLIENTS.

For any technical support on the Communications Platform, please contact the Distribution Technology team.

Social media material on Adviser 360

To help you spread the word and encourage new clients to join the Future of Banking, we've created social media content for this campaign for you to share on your WhatsApp, Twitter, Facebook, LinkedIn, and Instagram.

Visit Adviser 360 to download the social media content. Simply log in, navigate to Marketing support > Product support > Bank, and click Sales tools and latest news to view all our content that you can download and share.

Terms and conditions apply.

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Webinar: Discovery Bank Energy Solutions

We have partnered with Rubicon to offer an end-to-end energy solution that will revolutionise how our clients power their homes, financed through Discovery Bank's unique single credit facility.

This exciting initiative is now available to eligible Purple Wealth clients who will receive an email directly from Hylton, and they can contact their Relationship Banker for more information.

Communications will follow over the next few weeks when we make this offering available to all Purple Suite clients, followed by the rest of our valued client base in a phased approach. As trusted financial advisers, we want to ensure you are well equipped to support your clients and guide them through this transformative opportunity.

To provide you with a comprehensive understanding of this offering, we will host a webinar next week Thursday, 8 June at 08:00. During the webinar, we will take you through the entire offering, highlighting its unique features and benefits.

More details on the webinar will be shared with you soon.

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Updates to real-time payment fees

Our real-time payment fees have been simplified and now begin from as little as R1 per transaction for amounts less than R100, effective from 1 July 2023.

View the latest fees guides.

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Beat the winter blues with Vitality Travel

Tell your clients they can now get up to 30% off their holiday accommodation stay with Vitality Travel and Protea Hotels by Marriott. All they need to do is book and stay at Protea Hotels by Marriott by 30 September 2023. Finding the perfect stay for a getaway is as simple as browse, book, begin on the Vitality Travel online platform.

Encourage your clients to beat the chill with this hot deal. Share our latest news article for more information on the Protea Hotels by Marriott promotion available through Vitality Travel.

Limits, terms and conditions apply.

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May 2023

New Discovery Bank clients can earn up to Ð10,000

With the financial year-end fast approaching, we have a great opportunity to help you meet your Discovery Bank targets.

Clients can earn up to Ð10,000 Discovery Miles for a new Discovery Bank Suite, up to Ð6,500 Discovery Miles for a new Discovery Bank Card Account and up to Ð5,000 Discovery Miles for a new Discovery Bank Transaction Account. Clients just need to open a new account from 15 May 2023 to 30 June 2023 and complete three simple steps to earn their Discovery Miles.

Steps to complete per qualifying product

Clients can earn up to Ð10,000 for opening a Discovery Bank Suite (full banking suite):

Clients can earn up to Ð6,500 for opening a Discovery Bank Card Account (credit card only):

Clients can earn up to Ð5,000 for opening a Discovery Bank Transaction Account:

Auto-generated promotional content on Adviser 360

No need to stress about creating complex client lists or mail merges, simply use the Communication Platform on Adviser 360 to send personalised, POPIA-compliant communications straight to your clients. Using this tool, you can identify non-Discovery Bank clients and send them a pre-generated promotional email with all of the details of this campaign.

There's even a separate version for advisers making use of the GrowthHouse Referral Bank Desk!

To access your list and mailers, log in to Adviser 360 and then:

1. Navigate to TOOLS > Communication Platform.
2. Click START to browse communications.
3. Ensure that the Category option is toggled to Recommended.
4. Select either the 'Join Discovery Bank and earn up to 10 000 Discovery Miles' or 'Join Discovery Bank and earn up to 10 000 Discovery Miles - referral' communications by clicking PREVIEW on the desired communication.
5. Click SELECT RECIPIENTS.
6. Click FILTER OPTIONS and toggle the Bank product filter to NO (don't forget this step or else you'll contact existing Bank clients).
7. Click APPLY.
8. Select the clients you would like to contact, and then click SEND TO SELECTED CLIENTS.

For any technical support on the Communications Platform, please contact the Distribution Technology team.

Social media material on Adviser 360

To help you spread the word and encourage new clients to join the Future of Banking, we've created social media content for this campaign for you to share on your WhatsApp, Twitter, Facebook, LinkedIn, and Instagram.

Visit Adviser 360 to download the social media content. Simply log in, navigate to Marketing support > Product support > Bank, and click Sales tools and latest news to view all our content that you can download and share.

Terms and conditions apply.

---

Last chance to win a GoPro valued at R15,999!

Remind your clients they can now stand a chance to win a GoPro HERO11 Black Creator Edition with Tempest Car Hire and Vitality Travel, valued at R15,999!

All they must do is book Tempest Car Hire on Vitality Travel, they have until 31 May 2023. Plus, they'll save 10% to 25%.

Encourage your clients to book their next adventure with Tempest Car Hire and Vitality Travel, for a chance to win big! Share our latest news article for more information on the Vitality Travel GoPro competition with Tempest Car Hire. We've also created social media content for you to share on your WhatsApp, Twitter, Facebook, LinkedIn and Instagram. Visit the Adviser 360 (FAZ) to download the social media content. Simply log in to Adviser 360 (FAZ), navigate to Marketing support > Product support > Bank, and click Sales tools and latest news to view all our content that you can download and share.

Limits, terms and conditions apply.

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Westlife is headed to SA!

Discovery Bank Transaction Account, Credit Card Account, Suite, Ðiscovery Account and Discovery Card clients get #DiscoveryBank48hours pre-sale access to Westlife tickets.

The pre-sale opened on 10 May 2023 on the ticketmaster.co.za website for up to eight tickets per venue.

The first performance takes place on 1 November 2023 in Cape Town at the Grand Arena in GrandWest, and the follow-up show will be at the SunBet Arena in Time Square, Pretoria, on 3 November 2023.

Clients can visit ticketmaster.co.za now to book up to eight tickets per venue. All they need to do is:

1. Register or log in to their Ticketmaster profile.
2. Select Find tickets next to the Discovery Bank pre-sale event link.
3. Pay with their Discovery Bank card or Discovery Card at checkout.

Read more about Westlife and #DiscoveryBank48hours pre-sale access.

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Move miles more on Miles Ð-Day

Encourage your clients to make the right moves for their financial future this May. And to take advantage of every savings opportunity they get... like Miles Ð-Day!

Discovery Bank clients with Vitality Money can get between 10% and 40% off when they spend their Discovery Miles at over 40 online and in-store retail partners on Monday, 15 May 2023.

Plus, they can get 5% to 20% off when they spend their Discovery Miles throughout the month on shopping, prepaid products and services, and rewards in the Vitality Mall.

Share our Miles Ð-Day newsletter article with your clients for more information and tell them to keep an eye on our Facebook, Twitter and Instagram pages.

More information on updates to the current Discovery Miles discount structure coming soon.

Terms and conditions apply.

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April 2023

We'll soon update our fees for international purchases

Effective from 1 June 2023, we'll introduce an international purchase fee on debit and credit card transactions that are processed in Rand outside South Africa. It is standard in the South African banking industry to pass these costs on to clients.

Although quoted in Rand, these transactions, for example, for international streaming services, are processed internationally by the merchant and attract international transaction processing costs. The new fee covers the international transaction processing costs which we must pay to merchants that bank outside South Africa. In the past, we made the exception of covering these costs ourselves.

The international purchase fee will be 2% of the transaction amount, capped at R100 on accounts with bundled fees and R500 on all other accounts.

Clients were notified about international purchase fees in the April 2023 client newsletter.

Learn more

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Relive the Summer of '69 with Bryan Adams this November!

Discovery Bank Transaction Account, Credit Card Account, Suite, Ðiscovery Account and Discovery Card clients get #DiscoveryBank48hours pre-sale access to Bryan Adams tickets.

The pre-sale opened on 19 April 2023 on the ticketmaster.co.za website for up to eight tickets per venue.

The first performance takes place on 7 November 2023 in Cape Town at the Grand Arena in GrandWest, and the follow-up show will be at the SunBet Arena in Time Square, Pretoria, on 10 November 2023.

Clients can visit ticketmaster.co.za now to book up to eight tickets per venue. All they need to do is:

1. Register or log in to their Ticketmaster profile.
2. Select Find tickets next to the Discovery Bank pre-sale event link.
3. Pay with their Discovery Bank card or Discovery Card at checkout.

Read more about Bryan Adams and #DiscoveryBank48hours pre-sale access.

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Increase in savings interest rates

We've increased the rates clients earn on many of our Discovery Bank savings accounts.

Clients can access some of the best deposit rates in the market, including:

• Up to 6.60% on demand savings accounts (NACM*)
• Up to 7.10% on 24-hour notice accounts (NACM)
• 7.95% on 32-day notice accounts (NACM)
• 7.00% on 60-day notice accounts (NACM)
• 7.20% on 90-day notice accounts (NACM)
• 7.10% on tax-free demand accounts (NACM)
• Up to 12.10% on fixed deposit accounts (effective at maturity).

Learn more about our savings products, view our latest savings rates, and see how clients can increase them on select products through Dynamic Interest Rates with Vitality Money.

Don't forget that you earn commission on deposits of R500,000 or more made into 32-day, 60-day or 90-day notice accounts or any of our fixed deposit accounts.

*Nominal annual compound monthly.

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Up to 40% off travel essentials on Miles Ð Day

This April, encourage your clients to take advantage of their double Discovery Miles discounts on Miles Ð Day to get everything they need for an unforgettable holiday.

Discovery Bank clients with Vitality Money can get from 10% to 40% off on Saturday, 15 April 2023, when they spend their Discovery Miles on travel essentials at over 40 online and in-store retail partners. These include Clicks, Cape Union Mart, Dis-Chem, Pick n Pay, Takealot.com and many more. Plus, they can get 5% to 20% off with their Discovery Miles throughout the month.

Share our Miles Ð-Day newsletter article with your clients for more information and tell them to keep an eye on our Facebook, Twitter and Instagram pages.

More information on updates to the current Discovery Miles discount structure are coming soon.

Terms and conditions apply.

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Keedo no longer a Discovery Miles partner

Please tell your clients who have a qualifying Discovery Bank product with Vitality Money that our partnership with Keedo is coming to an end.

Clients have until midnight on 30 April 2023 to spend their Discovery Miles in store or online at Keedo. From 1 May 2023, the local kids' clothing brand will no longer be part of the Discovery Miles retail partner network.

Remind your clients that they still have over 40 in store and online Discovery Miles retail partners to choose from. Plus, they can get up to 20% off when they spend their Discovery Miles at our wide range of retail partners - and up to 40% off on Miles Ð Day on the 15th of every month.

For more information, please share our latest news article with your clients.

Terms and conditions apply.

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Show your clients how Discovery Bank compares to their current Bank account

Comparing products from different banks can be a difficult process. Clients need to look at many different factors like fees, interest rates, rewards, functionality and more, to find the account that will give them the most value.

We've made this process easier for you and your clients with our product comparison tool. The tool covers a wide range of products on the market - over 50 products offered across 7 competitor banks - and is simple and intuitive to use for both advisers and clients.

Side-by-side comparisons in just a few clicks

To compare products using the product comparison tool, simply select:

• The client's existing bank
• The client's existing product
• Whether the client has a credit card with their product (this impacts their rewards)
• Whether the client has an overdraft with their product (this impact their fees).

We'll then provide an easy-to-understand view containing:

• Up to four comparable Discovery Bank products based on the client's existing product type and associated income level
• Reward earn rates and rewards partners across multiple lifestyle and travel categories, including groceries, fuel, and flights
• Interest earned on positive balances in current and credit card accounts
• Monthly banking fees and transaction charges (such as for withdrawals, payments and prepaid airtime and electricity purchases).

A powerful tool to use in the sales process

Share the product comparison tool with your clients and use it as part of your sales conversations.

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Check your adviser details are up to date

We'll soon be launching two much anticipated features on the Discovery Bank Financial Adviser Platform (FAP):

1. Tied advisers will be able to issue digital Legislated Disclosure Notices (LDN), and
2. Bank accredited advisers (tied and independent) will be able to give a broker appointment instruction to link themselves to existing Discovery Bank clients to become the broker on record for Bank products.

In preparation for these changes going live in the next few weeks, please ensure your contact details are up to date as they will be used to automatically generate the required compliance documents for each Discovery Bank sale and broker appointment going forward.

You will not be able to make permanent updates to these details using the Discovery Bank Financial Adviser Platform - they must be updated beforehand using the relevant Group system.

Tied Bank accredited advisers only (selling on Discovery Life FSP 18147)

It's a compliance requirement for your physical work address to be included in all LDNs. Please ensure your physical work address on record is correct, including organisation name if applicable. To verify and update these details, log in to discovery.co.za and then:

• Switch to your personal Member Zone profile ('You and your family') using the toggle next to the log out button on the top-right
• Select PORTFOLIO from the main menu and click Update Your Details
• Enter the OTP sent to your phone number or email address
• Select Work address under the 'Personal details' section
• Verify the existing details for your physical work address are up to date. If they need to be updated, click EDIT and add in the correct information.

Tied and independent Bank accredited advisers

It's a compliance requirement for your full name and contact details to be included in all LDNs and broker appointment notes. Please ensure your name and contact information on record is correct. To verify and update your title, full names and contact details, please log in to FAZ > YOUR INFO > Financial adviser details or alternatively contact your Office Manager or the Commissions team.

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March 2023

View and contact your clients not on Bank

Did you know you can view which of your clients are not already on Discovery Bank, and send them a pre-generated email with six great reasons for why they should join today?

There's even a separate version for advisers making use of the GrowthHouse Referral Bank Desk!

To access your list and mailers, log in to the Financial Adviser Zone and then:

• Navigate to TOOLS > Communication Platform
• Click START to browse communications
• Toggle the Category option from 'Recommended' to 'All'
• Select either the 'Great reasons to join Discovery Bank' or 'Great reasons to join Discovery Bank - referral' communications by clicking PREVIEW on the desired communication
• Click SELECT RECIPIENTS
• Click FILTER OPTIONS and toggle the Bank product filter to NO (don't forget this step or else you'll contact existing Bank clients)
• Click APPLY
• Select the clients you would like to contact, and then click SEND TO SELECTED CLIENTS.

For any technical support on the Communications Platform, please contact Distribution Technology.

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SpendTrend23 Report

We are excited to inform you about SpendTrend23, a landmark collaborative initiative between Visa and Discovery Bank. This original research aims to identify and understand behavioural changes and spending insights among South African consumers.

The report analyses data from billions of transactions and aims to identify and understand shifts in consumer spending behaviour before, during, and after the COVID-19 pandemic. Its findings were presented at a live event at 1 Discovery Place on 8 March 2023, where Visa and Discovery Bank unpacked the research and revealed how consumer spending habits have changed drastically since the pandemic hit - and how the spending behaviours of Discovery Bank clients differ from that of the average South African.

Read more about the report and download the SpendTrend23 report on the Discovery website.

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George Ezra to perform LIVE in SA!

Discovery Bank Transaction or Credit Card Account, Suite, Ðiscovery Account and Discovery Card clients get #DiscoveryBank48hours pre-sale access to George Ezra tickets.

The pre-sale opened on 8 March 2023 on the ticketmaster.co.za website for up to 8 tickets per venue.

The first performance takes place on 12 July 2023 in Cape Town at the Grand Arena in GrandWest, and the follow-up show will be at the SunBet Arena in Time Square, Pretoria on 15 July 2023.

Clients can visit ticketmaster.co.za now to book up to 8 tickets per venue. All they need to do is:

1. Register or log in to their Ticketmaster profile.
2. Select Find tickets next to the Discovery Bank pre-sale event link.
3. Pay with their Discovery Bank card or Discovery Card at checkout.

Read more about George Ezra and #DiscoveryBank48hours pre-sale access.

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Miles Ð-Day... the smartest way to shop and save

Discovery Miles are already more valuable than cash, giving Discovery Bank clients with Vitality Money between 5% and 20% off when they spend them at our online and in-store retail partners any day of the month.

And on Miles Ð-Day, they're worth even more. Clients can get between 10% and 40% off on Miles Ð-Day when they spend their Discovery Miles on spoils or mid-month essentials at not one but over 40 online and in-store retail partners, including Clicks, Dis-Chem, Pick n Pay, Takealot.com and many more.

Encourage your clients to set their alarms for Wednesday, 15 March 2023, because that's when Discovery Bank will double their Discovery Miles discount. For 24 hours only.

Share our Miles Ð-Day newsletter article with your clients for more information and encourage them to keep an eye on our Facebook, Twitter and Instagram pages.

More information on updates to the current Discovery Miles discount structure coming soon.

Terms and conditions apply.

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The Best Digital Bank of 2023 in SA!

We're thrilled to share that Discovery Bank has won the 2023 MyBroadband Award for Best Digital Bank in South Africa. This award recognises our outstanding features and services, exceptional user interface, and seamless integration with EasyEquities.

This award is yet another reflection of our values and our absolute commitment to innovation and customer satisfaction. According to the MyBroadband team "Discovery Bank was selected as the winner thanks to the excellent features and services its banking app offers, along with its outstanding usability and integration with a variety of internal and external platforms".

Read more about the award and why we are the Future of Banking. Now.

To help you spread the news and encourage new clients to join the Future of Banking, we've created social media content for you to share via your WhatsApp, Twitter, Facebook, LinkedIn and Instagram. Visit the Financial Adviser Zone (FAZ) to download the social media content. Simply log in to FAZ, navigate to Marketing support > Product support > Bank, and click Sales tools and latest news to view all our content that you can download and share.

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Discovery Bank makes tax-free savings easy

It's the start of the new financial year and the perfect time to educate your clients about the value of tax-free savings.

Please inform your clients that they can save R36,000 a year - up to R500,000 in their lifetime - without paying any tax on their earnings.

Clients can open this account in seconds in their banking app and start saving money without the tax right away. Plus, they earn 6.75% tax-free and pay no monthly fees.

Please encourage your clients to open a Discovery Bank Tax-Free Demand Savings Account today and share this article on the value of tax-free savings with them to give them more info.

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February 2023

Track initial engagement and view contact details on the FAP

The Ðiscovery Account is a fully digital banking account, with unique travel and lifestyle rewards, innovative payment capabilities, as well as Vitality Money. This account is available exclusively to Discovery clients, with zero monthly fees.

Your Ðiscovery Account is a digital transaction account that you can use for:

1. Vitality Travel - access the travel booking platform exclusive to Discovery Bank clients
2. Health Pay - instantly settle out-of-pocket medical expenses without the hassle of paperwork or queues
3. Vitality Pay - access Discovery Vitality's network of fitness partners on a pay-per-visit basis with Vitality Pay as you Gym
4. Contact Payments - pay other Discovery clients using just their cellphone number

The Ðiscovery Account also gives you access to Discovery Miles, our rewards currency that's more valuable than cash.

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Time is running out! Your clients could win big with Discovery Bank

Encourage your clients to join Discovery Bank for a chance to:

• Win FREE local flights for a year for themselves and a friend. Competition closes on the 28th of February.
• Win a trip with a partner to London to watch the top UK football teams battle it out for the trophy with #IWasThere. The final draw will be done on the 6th of March.

Existing Discovery Bank clients have entries into both draws already. They can increase their chances of winning and earn extra entries by spending, making bookings on the Vitality Travel platform, and referring friends. Read our news article for more information about Discovery Bank's latest competitions.

To help you spread the news and encourage new clients to join the Future of Banking, share our social media content on your WhatsApp, Twitter, Facebook, LinkedIn, and Instagram. Visit the Financial Adviser Zone (FAZ) to download the social media content. Simply log in to FAZ, navigate to Marketing support > Product support > Bank, and click Sales tools and latest news to view all our content that you can download.

Terms and conditions apply.

---

The tax-free savings allowance deadline is near

With the financial year coming to an end on 28 February 2023, now's the time for your clients to take advantage of their annual tax-free investment allowance.

Remind your clients to make the most of their annual tax-free savings allowance, before 28 February 2023, with a Discovery Bank Tax-Free Demand Savings Account. They earn 6.75% on their savings and pay ZERO monthly fees.

Closing date for switching tax-free funds

The closing date to transfer tax-free funds from another financial institution to Discovery Bank is 20 February 2023. This is to allow us to correctly report the transfer in of tax-free funds on our clients' IT3s certificate for the 2023 tax year.

With only a few weeks left to save R36,000 tax-free for this financial year. Don't let your clients miss out. Encourage them to open a Discovery Bank Tax-Free Demand Savings Account today and top up their tax-free savings before 28 February 2023.

Learn more about saving with Discovery Bank.

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Achieve healthy eating goals with Miles Ð-Day

We're making healthy eating easier and more affordable. Encourage your clients to shop for everything they need to achieve their healthy eating goals with their double Discovery Miles discounts on 15 February 2023.

Your Discovery Bank clients with Vitality Money can get between 10% and 40% off at over 40 Discovery Miles online and in-store partners, including retailers that stock healthy food, cookbooks, cooking equipment and loadshedding lifesavers like Clicks, Dis-Chem, Exclusive Books, KAUAI, Makro, Nando's, Nespresso, Pick n Pay, vida e caffè and Yuppiechef.

Clients can look out for updates to the current Discovery Miles discount structure in 2023. More information coming soon.

Share our Miles Ð-Day newsletter article with your clients for more information and encourage them to keep an eye on our Facebook, Twitter and Instagram pages.

Terms and conditions apply.

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Refer your clients and earn with GrowthHouse | Webinar

We've partnered with GrowthHouse, an independent brokerage, to help financial advisers onboard their clients to Discovery Bank. Once you've signed up, it's as simple as submitting your leads to GrowthHouse to contact and onboard your clients. On successful referral you'll earn 50% commission and 100% recognition on all Discovery Bank products sold.

Join us for a webinar hosted by Discovery Bank and GrowthHouse to learn more about how easy it is to use this process, which is available to all Discovery advisers, whether you're accredited to sell Discovery Bank or not.

Webinar details
Date: 15 February 2023
Time: 9:00am
Link: Register here

We look forward to connecting with you online, and helping you make more sales.

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In-app flight bookings are now live!

We're excited to announce a significant enhancement to our travel offering: the ability for clients to find and book discounted flights - domestically and internationally - directly in the Discovery Bank app. The latest version of the Discovery Bank app allows clients to find a flight in just a few taps and gives them access to brilliant travel features.
Clients can now:

• Browse all local and international flights
• Select, filter and sort their search results by airline, cabin class, fare type, stops, and times
• See their discounts automatically applied on all partner airlines
• Pay seamlessly from their Discovery Bank cards, accounts, or with Discovery Miles
• Manage traveller identification information
• View and share travel itineraries that automatically update in real-time.

In addition, the new booking functionality within the Discovery Bank app means that we can significantly enhance the payment journey for both Discovery Miles and card payments. A new feature we're particularly excited about is the ability to increase card limits during the booking - if a client has an insufficient limit. Across many touchpoints like this, we've found ways to ease and enhance the booking experience for clients.

Plus, clients enjoy discounted rates of up to 75% off flights on all local airline partners and with international partners such as British Airways, Emirates, Qantas, and South African Airways.

Clients can book through Vitality Travel and enjoy thousands of dazzling destinations with over 200 airline options available.

How clients can book

Clients need to simply log in to their banking app and go to Transact > Travel > Flights and then:

1. Select their travel destination, dates and passengers.
2. Browse their flights options and discounts.
3. Select their flights and pay with their Discovery Bank card or Discovery Miles.

View the Vitality Travel product rules, terms and conditions on our website.

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Last chance for your clients to win free flights for a year

Encourage your clients to join Discovery Bank before 28 February 2023 for a chance to win free flights for a year for themselves and a friend with Discovery Bank and Vitality Travel.

Existing Discovery Bank clients have one entry in the draw already. They can increase their chances of winning by earning an entry each time they spend at least R250 on an in store or online transaction with a physical or virtual Discovery Bank credit or debit card. They can also earn additional entries by booking flights, holiday accommodation or car hire on the Vitality Travel platform.

Terms and conditions apply.

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January 2023

Clients can still WIN free flights for a year

Please remind your clients that they can win free flights for a year with Discovery Bank and Vitality Travel. One lucky client will win two local return flights for a year for themselves and a friend when they join Discovery Bank before 28 February 2023.

Existing Discovery Bank clients earn an automatic entry into the draw. To increase their chances of winning, clients can:

1. Earn another entry for every R250 spent per in-store or online transaction with their physical or virtual Discovery Bank credit or debit card.
2. Get 10 bonus entries when they book flights, holiday accommodation or car hire on the Vitality Travel platform.

Encourage your clients to sign up for a Discovery Bank transaction or credit account, a full banking suite, or a Ðiscovery Account (with zero monthly fees) that gives you full access to Vitality Travel.

Terms and conditions apply.

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Get 10% to 40% off 2023 must-haves on Miles Ð-Day

Encourage your Discovery Bank clients with Vitality Money to do all their back-to-health, back-to-school, back-to-work and other shopping on Sunday, 15 January 2023... because that's when they can get 10% to 40% off when they spend their Discovery Miles at over 40 online and in-store retail partners.

Clients can look out for updates to the current Discovery Miles discount structure in 2023. More information coming soon.

Share our Miles Ð-Day newsletter article with your clients for shopping ideas, and encourage them to keep an eye on our Facebook, Twitter and Instagram pages.

Terms and conditions apply.

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December 2022

Celebrate Summer with a V with Vitality Travel

Discovery Bank and Vitality Travel are giving away a year's worth of return flights to a lucky winner and their partner. That's twelve return trips for two over the period of 12 months for an Endless Summer with a V.

Discovery Bank clients with a qualifying Discovery Bank product get automatic entry into the draw, so encourage your clients without a Discovery Bank account to join today. They can sign up for a Discovery Bank transaction or credit card account, full banking suite or Ðiscovery Account with zero monthly fees - exclusive to Discovery clients.

Ways to increase their chances of winning

1. Clients earn an extra entry into the draw for every R250 (per transaction) they spend on their Discovery Bank physical or virtual card (in store or online).
2. Clients get 10 additional entries when booking flights, holiday accommodation or car hire using Vitality Travel.

Discovery Bank clients get incredible travel benefits on flights, accommodation and car hire. Plus, Black and Purple cardholders can breeze through airport security with our Priority Fast Track lane at major airports and rejuvenate ahead of their journeys at The Lounge by Discovery Bank and SAA.

Read more about Summer with a V. Terms and conditions apply.

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Vitality Travel SunSpecials by Southern Sun

If you're looking for that one campaign to entice your Vitality Health clients to join Discovery Bank, then this is it. Vitality members with a qualifying Discovery Bank product can enjoy exclusive Vitality Travel SunSpecials at eight participating Southern Sun hotels for stays from 2 December 2022 to 30 April 2023.

That's up to 25% off Southern Sun accommodation through the Vitality Travel booking platform, plus exclusive luxuries like a daily snack platter, complimentary food and drinks, free bubbly or wine on arrival and discounts on spa treatments, green fees, and more when booking using the Vitality Travel online booking platform from 2 December 2022 to 9 January 2023.

Share the Vitality Travel SunSpecials by Southern Sun promotion with your clients and encourage them to join Discovery Bank today.

Terms and conditions apply.

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Ali Campbell and UB40 return to South Africa!

Discovery Bank Transaction Account, Credit Card Account, Suite, Ðiscovery Account, and Discovery Card clients get #DiscoveryBank48hours pre sale access to tickets to UB40's 2023 Tour.

The pre sale opened on 7 December 2022 on the ticketmaster.co.za website. Clients can book up to 10 (ten) tickets per concert, they must simply:

1. Register or log in to their Ticketmaster profile.
2. Select Find tickets next to the Discovery Bank pre sale event link (limited to 10 tickets per concert).
3. Pay with their Discovery Bank card at checkout.

Performances take place on:

• 30 May 2023 - GrandWest, Cape Town
• 1 June 2023 - ICC, Durban
• 3 June 2023 - Time Square, Pretoria

Read more about UB40 and #DiscoveryBank48hours pre-sale access.

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Get 10% to 40% off holiday shopping on Miles Ð Day

Encourage your Discovery Bank clients with Vitality Money to do their holiday shopping on Thursday, 15 December 2022. They can get 10% to 40% off when they spend their Discovery Miles at over 40 online and in-store retail partners.

Share our Miles Ð-Day newsletter article with your clients for more information, and encourage them to watch our Facebook, Twitter and Instagram pages.

Terms and conditions apply.

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2023 enhancements and fee updates

As a shared-value bank, we've loved rewarding your clients for managing their money well and seeing them improve their financial behaviour and work hard to improve their Vitality Money status.

Over the past year, your clients' bank accounts have come to offer them more and more value, with highlights including the launch of Vitality Travel and The Lounge, our market-leading Real-Time Forex Accounts, share trading through EasyEquities, and rewards such as Life Integrator Miles and the HealthyBaby benefit.

In 2023, clients can look forward to the new Vitality Active Rewards benefit and personalised spend goal, enhanced Discovery Miles spend discounts and Miles D-Day, and unlimited access to The Lounge extended until April 2023, and more!

PLUS, from January 2023, clients with Transaction Accounts with bundled fees will also enjoy boosted local flight savings, with up to 50% off with a Gold card, up to 60% off with a Platinum card, and up to 75% off with a Black card. These flight discounts will be based on their Vitality engagement, Discovery products, and average qualifying card spend - similar to the way clients earn these rewards on a Gold, Platinum and Black Suite.

Fee adjustments for 2023

As a digital bank, we're lowering the starting cost of real-time clearance payments (RTCs) for your clients, charging just R5 for instant payments of under R1,000 to beneficiaries at other banks. For instant payments over R1,000, they'll pay R5 plus 0.5% of the amount over R1,000, with the maximum fee limited to R25 - significantly less than the fees charged by incumbent banks. This change results in a reduction in total transaction fees for digitally savvy clients on our pay-as-you-transact products. Clients on Black Transaction Account with bundled fees, and on Black and Purple Suites, will enjoy 30 free RTCs a month included as part of their bundle.

Our monthly fees will be increasing from 1 January 2023, with increases in-line with or below inflation. Engaged clients will get on average 2 to 7 times their fees back in shared-value rewards based on their products, with the potential to earn even more the more they engage. Clients can continue to enjoy our full range of savings accounts and their competitive interest rates, as well as access to EasyEquities through the Discovery Bank app, at no monthly cost.

Product	2023 monthly fees
Ðiscovery Account	R0
Gold Transaction Account with pay-as-you-transact fees	R20
Platinum Transaction Account with pay-as-you-transact fees	R60
Black Transaction Account with pay-as-you-transact fees	R100
Gold Transaction Account with bundled fees	R135
Platinum Transaction Account with bundled fees	R225
Black Transaction Account with bundled fees	R305
Gold Credit Card Account	R90
Platinum Credit Card Account	R145
Black Credit Card Account	R220
Gold Suite	R209
Platinum Suite	R269
Black Suite	R499
Purple Suite	R599 with annual card fee of R3,250

See below for the full fee schedules within each Discovery Bank Collection:

• Gold Collection 2023 fees
• Platinum Collection 2023 fees
• Black Collection 2023 fees
• Purple Suite 2023 fees

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Boosted travel rewards for Transaction Accounts with bundled fees

All Discovery Bank clients with Vitality Money already enjoy unlimited flight discounts of 10% on all local airlines, as well as 10% off our partner discount network of international airlines and accommodation and car hire providers.

Boosted local flight rewards on more products

Clients with Platinum and Black Credit Card Accounts and Gold, Platinum, Black and Purple Suites already enjoyed boosted travel savings on six one-way local flights a year.

From January 2023, clients with Transaction Accounts with bundled fees will also enjoy boosted local flight savings, with up to 50% off with a Gold card, up to 60% off with a Platinum card, and up to 75% off with a Black card. These flight discounts will be based on their Vitality engagement, Discovery products, and average qualifying card spend - similar to the way clients earn these rewards on a Gold, Platinum and Black Suite.

Keep an eye out for the updated dynamic lifestyle rewards guides on the Bank Marketing Support page on the Financial Adviser Zone for new information in the new year.

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Don't miss Kevin Hart live in SA!

Clients with a Discovery Bank Transaction Account, Credit Card Account, Ðiscovery Account, Suite or Discovery Card get #DiscoveryBank48hours pre-sale access to tickets to Kevin Hart's Reality Check Tour..

Stand up comedian and Hollywood star Kevin Hart will perform at Time Square in Pretoria on 17 and 18 February 2023.

The ticket pre sale opened on 30 November 2022 on the ticketmaster.co.za website. Clients can buy up to eight tickets for Kevin Harts' shows. All they need to do is:

1. Register or log in to their Ticketmaster profile.
2. Select Find tickets next to the Discovery Bank pre-sale event link
3. Pay with their Discovery Bank card or Discovery Card at checkout.

Read more about Kevin Hart and #DiscoveryBank48hours pre sale access.

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November 2022

Last chance for clients to earn up to Ð10,000!

Don't miss out on this exciting opportunity for you and your clients! Discovery Bank's 10,000 Discovery Miles joining incentive ends on 30 November 2022.

If your clients open a new Discovery Bank Suite, Discovery Bank Card Account or Discovery Bank Transaction Account before 30 November 2022, they can earn up to 10,000 Discovery Miles for completing three simple steps.

To help spread the word, the Discovery Marketing Support Team have also sent you a social media content pack by email. Be sure to have a look at your emails if you have not seen it yet. There couldn't be a more perfect time for your clients to join the Future of Banking. Now.

Read our latest news article for all the campaign details. Terms and conditions apply.

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A boost to Black Friday with Discovery Miles

Black Friday is about to become so much more rewarding... Discovery Bank clients with Vitality Money can get 10% to 40% off when they spend their Discovery Miles at over 40 online and in-store retail partners on Friday, 25 November 2022. That's over and above the Black Friday deals our partners are already running.

Share our Black Friday newsletter article with your clients for more information, and encourage them to keep an eye on our Facebook, Twitter and Instagram pages.

Terms and conditions apply..

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New functionality on the Financial Adviser Platform

Since launching the Financial Adviser Platform in 2021, over 50,000 cases have been created by more than 1,200 financial advisers. We've added new features to help you track initial client engagement and improve your experience when selling Discovery Bank products.

Track initial client engagement

From your client list, you can now see engagement indicators for clients that you onboarded who chose a Discovery Bank Transaction Account, Credit Card Account or Suite.

Use this information to track initial client engagement and ensure that the clients are up and running with their Discovery Bank products:

• Card activated: Check whether your client has activated their first physical or virtual card through the Discovery Bank app.
• First transaction performed: See if your client has made their first in-store point-of-sale (POS) purchase using their Discovery Bank card, regardless of whether they used their physical card, virtual card or a card linked to one of our supported digital wallets like Apple Pay or Samsung Pay. Note that transactions will only show as performed once processed by the merchant (i.e. no longer 'pending'), and this indicator doesn't represent other transaction types like online purchases, EFTs, debit orders, withdrawals, or interaccount transfers.

If a client hasn't yet activated their card or made their first POS transaction, you'll see dashes in the engagement indicator column.

Remember that clients who join with a Discovery Bank Credit Card Account or Suite have 30 days after opening their account to make a qualifying purchase using a virtual card or a card linked to one of our supported digital wallets to earn from 2,500 to 5,000 Welcome Miles.

Making it easier to manage client and open cases

For many financial advisers, their Discovery Bank client lists and open case lists have grown significantly, requiring new functionality to make it easier to efficiently manage this information on a day-to-day basis. From your client and open cases list views, you're now able to search using a client's name and case number, and sort columns to quickly move around your clients and opportunities.

We've also enhanced the status messaging for open cases to make them more descriptive, and in line with the live reporting that office managers view using SmartTrack. The messages include:

1. Start and consent capture:
   Adviser must capture client consent for appointment as adviser
2. Client info, needs and product choice capture:
   Adviser must continue capturing client's information
3. Credit application capture:
   Adviser must complete credit application
4. Initial documents outstanding:
   Adviser must submit client's outstanding documents
5. Client app download or in-app registration outstanding:
   Client must download the Discovery Bank app and complete their in-app registration
6. Additional documents outstanding:
   Adviser must submit additional client address documents
7. URGENT: Approved subject to conditions, or expired:
   Adviser must urgently accept, dispute or decline offer made to client (valid for 5 days from offer)
8. With Discovery Bank for processing:
   Discovery Bank is processing the application
9. Credit declined:
   Client declined for credit. See platform for more information and next steps.

Additional functionality that will be going live in the next few weeks includes:

1. View contact details: See client email addresses and phone numbers you've previously onboarded to Discovery Bank.
2. Access sales documents: Download signed records of advice for onboarded clients for your record keeping, audit and supervision sign-off purposes.

Remember that the Financial Adviser Platform is completely secure and allows you to help your clients join Discovery Bank. We'll continue improving the platform to make servicing your clients as easy as possible.

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We're the #1 bank in this year's Ask Afrika Orange Index

Discovery Bank set a goal to become the best bank in South Africa, and today, we're proud to share independent and resounding validation of our progress towards that goal - as rated by clients.

The Ask Afrika Orange Index 2022^® revealed that Discovery Bank was rated as the bank with the best client experience in SA.

What is the Ask Afrika Orange Index?

The Ask Afrika Orange Index is the broadest and most widely referenced service excellence benchmark in South Africa. It measures customer satisfaction, emotional satisfaction and loyalty to recognise companies that show exceptional performance across client experience metrics such as servicing and problem resolution. This year, a total of 30 813 interviews were completed across 27 industries.

Our clients feel delighted after banking with us

Discovery Bank won first place in the banking sector.

In line with our value of "Customer, Customer, Customer," a large proportion of our clients reported feeling "delighted" after interacting with Discovery Bank. We also had the highest rated call centre experience when compared to other banks.

If you're interested in learning more, you can visit www.askafrika.co.za to download the full 2022/2023 Ask Afrika Orange Index^®.

What Ask Afrika, MyBroadband and Fortune Magazine have in common

This award from Ask Afrika follows recent accolades from MyBroadband (who announced Discovery Bank as the number one banking app in South Africa) and Fortune Magazine (who recognised us as the only organisation in South Africa on the 2022 Change the World list).

So we want to thank financial advisers like you, and your clients, for your trust in us. Your combined feedback and loyalty, coupled with the independent recognition of such awards, affirm the value of our goal: helping South Africans manage their money better, and bringing your clients the Future of Banking. Now.

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New Bank clients can earn up to 10,000 Discovery Miles!

A foreign national is anyone who isn't a South African citizen and doesn't have a permanent residence ID number issued in terms of the Immigration Act.

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Can foreign nationals join Discovery Bank?

Discovery Bank is running a campaign from 1 November 2022 to 30 November 2022 that will make treating your clients a whole lot easier this summer.

If your clients open a new Discovery Bank Suite, Discovery Bank Card Account or Discovery Bank Transaction Account between 1 November and 30 November 2022, they can earn up to 10,000 Discovery Miles for completing three simple steps.

Read our latest news article for all the campaign details. Terms and conditions apply.

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Counting Crows returns to South Africa!

Discovery Bank transaction, credit card, suite, Ðiscovery Account and Discovery Card clients get #DiscoveryBank48hours pre-sale access to tickets to Counting Crows: The Butter Miracle Tour.

The pre-sale opened on 2 November 2022 on the ticketmaster.co.za website for up to eight tickets per venue.

The first performance takes place on 14 April 2023 in Pretoria at the SunBet Arena in Time Square, and the follow-up show will be at the Grand Arena in GrandWest, Cape Town on 16 April 2023.

Clients can visit ticketmaster.co.za now to book up to eight tickets per venue. All they need to do is:

1. Register or log in to their Ticketmaster profile.
2. Select Find tickets next to the Discovery Bank pre-sale event link.
3. Pay with their Discovery Bank card or Discovery Card at checkout.

Read more about Counting Crows and #DiscoveryBank48hours pre-sale access.

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Miles Ð-Day is happening twice this November

Discovery Bank clients can get 10% to 40% off when they spend their Discovery Miles on Miles Ð-Day and Black Friday!

Qualifying Discovery Bank clients with Vitality Money can get 5% to 20% off at over 40 Discovery Miles online and in-store retail partners every day of the month. Plus, on 15 November, Miles Ð-Day, and 25 November, Black Friday, their Discovery Miles discount doubles to between 10% and 40% off.

Encourage your clients to make the most of their double Discovery Miles discounts on 15 November and 25 November 2022.

Keep an eye on our Facebook, Twitter and Instagram pages for more updates and information.

Miles Ð-Day terms and conditions apply.

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Medical aid claims info in the Bank app

Discovery Bank clients are already accustomed to having all their banking and product information in one location. But now, after our latest enhancements, Discovery clients can also view their medical aid claims information in their Discovery Bank app.

How clients can view medical aid claims in the banking app

Clients need to log in to the Discovery Bank app. Then, they can simply scroll through their Accounts carousel until they see their Discovery product portfolios. They can then tap their Health Portfolio tile and then their medical aid policy to view their recent claims.

Clients can also conveniently view portfolios for all the Discovery products they have, including Health, Insure, Life, or Invest, using Online Banking on the Discovery website.

Clients can also conveniently view portfolios for all the Discovery products they have, including Health, Insure, Life, or Invest, using Online Banking on the Discovery website.

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October 2022

Discovery Bank has the highest-rated banking app in SA!

It's official: A recent piece by MyBroadband rated Discovery Bank as the number one banking app in SA based on positive app store reviews across the Google Play Store and the Apple App Store. The overall rating for Discovery Bank is 4.8 out of 5 stars!

Ratings like this confirm that we are on the right track. We know that this is about more than just ratings - it's about continuous improvement and an obsessive focus on giving our clients the best experience possible.

Our aim is to make banking simpler and more convenient than ever
In recent months, we've removed the challenges of transacting in foreign currencies with our forex functionalities. In under a minute, clients can seamlessly add a dollar, pound or euro account to their banking portfolio and instantly convert their rands to other currencies to save and transact - all with real-time conversion rates on the Discovery Bank app.

This month, we announced our collaboration with EasyEquities, making the journey to investing in equities simple and frictionless. With the new platform, clients can now buy, hold and sell shares on local and international stock exchanges and access a wide range of ETFs, ETNs, as well as cryptocurrency, with real-time transfers between their Discovery Bank accounts and EasyEquities ZAR account.

It's now possible for clients to access their full Discovery product portfolio on the Discovery Bank app. And soon, clients will be able to make flight bookings too.

We will continue to innovate
This recognition inspires us to do better, and we are excited about what's still to come.

This is the Future of Banking. Now.

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Fortune Magazine recognises the impact of shared-value banking

You and your Discovery Bank clients have something to celebrate... you are both part of a bank that's helping to change the world.

Fortune Magazine has selected Discovery Bank as one of 50 companies worldwide that are changing the world for good. The seminal Change the World list features organisations from across the globe that have had a positive social impact through activities that are part of their core business strategy.

The magazine's writers and editors, in partnership with the Shared Value Initiative, evaluated companies for their measurable social impact, business results, and degree of innovation, among other criteria.

Through this rigorous process, Discovery Bank was ranked at number 4 for helping people to adopt better financial behaviours - and rewarding them for it through unprecedented rewards and interest rates.

When we started Discovery Bank as the world's first shared-value bank in 2018, we wanted to help reduce our national levels of debt and create a savings culture in South Africa. We identified five key financial behaviours that drive most of the risk and, through the Vitality Money programme, empowered and incentivised our clients to manage their money better.

An analysis of 300,000 Discovery Bank clients shows that those on higher Vitality Money statuses are:

• 96% less likely to be in arrears
• Have deposits more than seven times the average
• Are three times more likely to engage, regardless of their income level.

By giving individuals incentives to make better financial decisions, Discovery Bank has helped generate higher savings levels, lower risk and increased wealth and prosperity for society as a whole. That is the impact of shared-value banking.

You can see the full list of companies on Fortune's Change the World list on the Fortune Magazine website.

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Get up to 40% off on Miles Ð-Day - 15 October

Encourage your clients to do their holiday shopping early and get up to 40% off at over 40 Discovery Miles partners on Miles Ð-Day.

Qualifying Discovery Bank clients with Vitality Money can get up to 20% off at over 40 Discovery Miles online and in-store retail partners every day of the month. Plus, on 15 October, Miles Ð-Day, this discount doubles to between 10% and 40% off when they spend their Discovery Miles.

Clients still missing out on Miles Ð-Day discounts? Urge them to join Discovery Bank today!

Keep an eye on our Facebook, Twitter and Instagram pages for more updates and information.

Miles Ð-Day terms and conditions apply.

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Introducing Life Integrator Miles

At Discovery Bank, we help our clients manage their money better. That's why we reward them when they have essential financial products like life insurance in place.

We're proud to announce the introduction of Life Integrator Miles as rewards for clients who have life insurance with us. This means clients with a Discovery Bank Credit Card Account or Suite can get up to 7.5% of their Bank Integrated Discovery Life Plan debit orders back in Discovery Miles every month.

How it works

Clients with a Bank Integrated Discovery Life Plan and a qualifying Discovery Bank account can earn up to 7.5% of their debit orders back in Discovery Miles every month when their debit order runs from their Discovery Bank account. We call these rewards Life Integrator Miles.

The Life Integrator Miles allocation is based on your clients' Discovery Bank product type (Discovery Bank Credit Card Account or Suite), card colour, Vitality Money status and qualifying credit card spend in the previous month.

Clients can view their reward percentage in the Discovery Bank app. Also, clients get rewarded with Life Integrator Miles in real time when their Discovery Life debit order goes through successfully.

Here's what clients need to do to earn Life Integrator Miles

1. Clients need to have a qualifying Discovery Life Plan.
2. Clients need to switch their Discovery Life premium debit order to Discovery Bank.
3. Clients need to upgrade to a Discovery Bank Credit Card Account or Suite.
4. Clients need to spend on their credit card.
5. Clients' accounts need to be in good standing.

We're really pleased to have found yet another great way for our clients to earn Discovery Miles - our rewards currency that's more valuable than cash - for having long-term financial protection in place.

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September 2022

Discovery Day September 2022: Discovery Bank enhancements

We're proud to inform you of our product enhancements and integration initiatives that clients can expect from now, into 2023.

The Discovery Bank Operating System

Through significant investment in our mobile-first user interface and innovative functionalities, we have unlocked even greater value for clients through our shared-value banking model.

Clients will now be able to access and interact with their Discovery products and enjoy significantly enhanced benefits and rewards - all through the Discovery Bank Operating System (DB.OS) interface, which will provide clients with a single view of their financial products and personalised discounts.

What will DB.OS mean for Discovery clients?

State-of-the-art systems and functionality

DB.OS gives all Discovery clients access to health, gym and travel ecosystems by integrating hospitals, pharmacies, gyms, lifestyle, and retail partners onto the bank rails. Virtual cards provide flexibility and better security when making these payments.

A single view of products and easy claims payments

Discovery integration includes the ability for Discovery clients to see their:

• Medical Savings Account and WELLTH Fund balances and medical claims details, and they will have access to Health Pay, our seamless healthcare payment service, with Discovery Health Medical Scheme
• Local and offshore investment details with Discovery Invest
• Life Plan, PayBack and beneficiary details with Discovery Life
• Vehicle, home and contents insurance details with Discovery Insure.

Integrated Vitality benefits and enhancements to Vitality Active Rewards

Key components of the Vitality Health, Drive and Money programmes will be easily accessible from the Discovery Bank app. Vitality Active Rewards 3.0 is now fully integrated into the Discovery Bank app and monetises positive behaviour change. It offers clients immediate rewards or plays on personalised gameboards when they reach their fitness, drive and spend goals. Vitality Active Rewards 3.0 also offers clients more rewards when they excel or demonstrate consistent healthy behaviour.

An end-to-end travel experience

Clients already get access to the widest range of travel benefits with Vitality Travel which offers clients discounts on flights, accommodation and car hire, and they can get access to Priority Fast Track airport channels, airport lounges and the ability to top up their automatic travel insurance.

Enhancements to Discovery Miles

From 2023, Discovery Bank clients can earn:

• Up to 70% of their fuel spend back - best fuel rewards in South Africa for driving well and spending responsibly.
• Up to 17,000 Discovery Miles when they fill up at BP and select Shell Service stations.
• Up to 7.5% of their Bank Integrated Discovery Life premiums back in Discovery Miles every month when the debit order is paid from a Discovery Bank account.

Access to share trading to grow wealth

We have partnered with EasyEquities share trading to bring share trading to the banking app:

• Clients will be able to view existing EasyEquities investments and easily sell and buy shares.
• Clients will also be able to transfer funds between their Discovery Bank accounts and their EasyEquities ZAR accounts in real time with immediate clearance, no lock-up period, and pay no transaction fees.
• Their EasyEquities investment portfolios also integrate with Vitality Money to automatically give clients Vitality Money Savings and Retirement points.

With these recent product updates, we are bringing more even more value to our clients through DB.OS. For more details, please read the Discovery Bank Discoverer.

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Justin Bieber Justice World Tour cancellation

Big Concerts and AEG Presents have announced the cancellation of the South African leg of Justin Bieber's Justice World Tour. Our thoughts and well-wishes are with Justin and his family at this time.

Ticketmaster is arranging full refunds to all Justin Bieber Justice World Tour ticketholders. Ticketmaster will contact all clients who booked during the #48hours pre-sale or afterwards to advise them directly about the refund process. So, please note that clients with Justice World Tour tickets must keep an eye on their inbox for further information over the coming weeks.

Because of the tour cancellation, we have cancelled our VIP ticket giveaways for the Cape Town and Johannesburg shows.

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Escape to paradise with Vitality Travel...

Alert your Discovery Vitality clients with a qualifying Discovery Bank product that they can stand a chance to win a luxury trip to Mauritius with Vitality Travel, FlySafair and Marriott International.

All they have to do is book FlySafair flights and holiday accommodation with Protea Marriott or Marriott International on Vitality Travel from 9 September to 31 October 2022 for a chance to win:

• Return flights to Mauritius with FlySafair
• Transport to and from the airport
• Five nights' accommodation with Marriott International, breakfast and dinner included.

Plus, Vitality members with a qualifying Discovery Bank product can get up to 75% off local and international flights and 25% off holiday accommodation bookings on the Vitality Travel platform.

All Vitality members can now access Vitality Travel through the new Ðiscovery Account, a fully digital bank account with zero monthly fees that gives all Discovery clients exclusive access to Discovery Bank.

Terms and conditions apply.

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Win a travel prize worth R30,000

Get ready for summer, Discovery Vitality members with a qualifying Discovery Bank product can stand a chance to win a travel prize worth R30,000 with Europcar and Vitality Travel.

How to win

Book a trip on the Vitality Travel booking platform, and add Europcar car hire to your booking at an up to 25% discount. Use the car hire by 30 September 2022 to enter the Europcar prize draw. Encourage your clients to use the Vitality Travel booking platform and follow Vitality and Europcar on social media to stand a chance to win. Europcar competition terms and conditions apply.

Let's get this show on the road! Learn more about how to win.

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Win a R10,000 flight prize with LIFT

Clients that make their next travel booking on our Vitality Travel platform and follow LIFT on social media stand a chance to win a R10,000 prize with LIFT.

Read more here.

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Shop local with Discovery Miles and get 20% off!

Your Discovery Vitality clients with a qualifying Discovery Bank product are in for a treat from Cape Union Mart this Heritage Month.

From 1 September to 30 September 2022, clients get 20% off the entire K-Way Home Sewn Collection. The collection includes locally produced jackets, beanies, scarves, tees, and more.

The discount is exclusive to qualifying Discovery Bank clients who spend their Discovery Miles or shop with their Discovery Bank card on Cape Union Mart's dedicated K-Way webpage from 1 September 2022 to 30 September 2022.

Plus, qualifying Discovery Bank clients still get a 5% to 20% discount when they spend their Discovery Miles online at Cape Union Mart, which doubles to 10% to 40% off on Miles Ð-Day on the 15th of every month.

Clients can keep an eye on our Facebook, Twitter and Instagram pages for more great deals and updates.

Cape Union Mart promotion terms and conditions apply.

Discovery Miles 20% discount terms and conditions apply.

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August 2022

Win a Formula 1 experience like no other

Being a Discovery Bank client is already rewarding, but did you know that your clients can WIN a once-in-a-lifetime VIP trip to the Formula 1 Season Finale in Abu Dhabi by simply banking better with us. Your clients could soon be saying #IWasThere with Discovery Bank!

Here's what your clients could win

Five lucky Discovery Bank clients, plus their partners, stand a chance to win a once-in-a-lifetime trip to the Season Finale weekend in Abu Dhabi, taking place 18 November 2022. The competition runs from 25 August 2022 to 12 October 2022.

With the Discovery Bank #IWasThere competition, clients and their partners could win:

• Return flights in economy to Abu Dhabi, United Arab Emirates
• Three-day access passes to the F1 Season Finale in Abu Dhabi, including the warm-up, qualifiers, and race day experiences
• A VIP fan experience
• Four nights' accommodation at a four-star hotel in Abu Dhabi
• Visas, travel insurance and local transport.

Plus, R20,000 spending money.

Read more about the competition here or view the terms and conditions.
Discovery is the proud broadcast sponsor of Formula 1 coverage on SuperSport.

Please note:

The #IWasThere competition is being run in conjunction with SuperSport - in Discovery's capacity as the broadcast sponsor of F1 coverage in South Africa. Please only utilise the creative and copy provided when communicating with clients and on social media.

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New research: The Future of Retail Banking in South Africa

The Boston Consulting Group (BCG), in partnership with Discovery Bank, presented original research at a live event at the Discovery head office in Sandton on Monday, 29 August 2022. In this latest report, The Future of Retail Banking in South Africa, Discovery Bank and The Boston Consulting Group captured consumer, business, and global expert views on how they view the future of banking.

Tijsbert Creemers-Chaturvedi, Managing Director and Partner at BCG was joined by seasoned financial journalist Alishia Seckam who hosted a panel discussion among leading industry experts, including Discovery Bank CEO, Hylton Kallner, Valter Adão, Lineshree Moodley and Martin Grunewald, with global experience to tackle the topic of Digital Disruption across industries.

Watch the Business Day TV recording of the event and download the report

You can watch the recording of the event via the Business Day TV YouTube channel, download The Future of Retail Banking in South Africa research paper, and learn more about the, on the Discovery Bank website.

We hope this research gives you valuable insights into what lies ahead for retail banking in South Africa.

Find out more.

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Sting is coming to SA!

Discovery Bank cardholders get #DiscoveryBank48hours pre-sale access to tickets to Sting's critically acclaimed My Songs concert.

The pre-sale opened on 31 August 2022 on the ticketmaster.co.za website for up to eight tickets per venue.

The first performance takes place on 1 February 2023 in Cape Town at the Grand Arena in GrandWest and the follow-up show will be at the SunBet Arena in Time Square, Pretoria on 4 February 2023.

Clients can visit ticketmaster.co.za now to book up to eight tickets per venue. All they need to do is:

1. Register or log in to their Ticketmaster profile.
2. Select Find tickets next to the Discovery Bank Pre-sale event link.
3. Pay with their Discovery Bank physical or virtual card at checkout.

Read more about Sting and #DiscoveryBank48hours pre-sale access.

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Discovery Bank clients can now use Google Pay

Discovery Bank clients now have access to fast, seamless payments through Google Pay. Clients can tap to pay everywhere Google Pay is accepted with their linked Discovery Bank cards - all with just their Android phone or WearOS device, using the power of Google to protect every transaction.

About Google Pay

Google Pay is a safe and convenient way to pay and make secure purchases in stores, in apps, and on the web. Google Pay is accepted in grocery stores, pharmacies, e-hailing services, restaurants, coffee shops, retail stores, and many more places. Clients can also use Google Pay to make faster and more convenient purchases in apps or on the web without having to create accounts or repeatedly type in shipping and billing information.

Better security

Each purchase is verified using biometric fingerprint and facial recognition, or the device passcode, as well as a one-time unique dynamic security code. Clients can simply hold their Android or WearOS device near a payment terminal to make a contactless payment.

Each client's Google Account comes with built-in security designed to block threats like spam, malware, and viruses, so the Google Wallet data stored in their Google Account is better protected from unauthorised access. This helps prevent fraud if a phone is lost or stolen.

Google Pay is easy to set up.

On an Android device, clients need to simply:

1. Download and open the Google Wallet app
2. Tap Add to Wallet and follow the instructions
3. Verify their card if needed.

Once a client adds a card on their phone or WearOS device, they can start using Google Pay on that device right away.

Clients will continue to receive all the rewards and benefits offered by Discovery Bank's cards. Find out more on our webpage.

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Your client could be our next Miles Millionaire

There's just one week to go until we crown the winner of our 1 Million Miles competition! Now's the time to encourage your clients to keep pushing and earning Discovery Miles to earn more entries to increase their chances of winning the jackpot.

Remember, every Discovery Mile that clients have earned since 20 June 2022, up until the end of this month, gets them an entry into the draw.

In the final week of Women's Month, we've put together some fun and easy ways your clients can earn more Discovery Miles to get in the running! Read more here.

The competition closes on 31 August 2022.

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The Discovery Bank Roadshow was iconic

The Discovery Bank Roadshow was a roaring success. If you did attend, we thank you for joining us live. You still have the chance to experience it and learn more about our latest enhancements and find out more about our products by viewing the recording here.

Discovery Bank Roadshow info is live

During the roadshow, we discussed all our latest enhancements, like Vitality Travel, the Ðiscovery Account and Discovery Pay. We also elaborated on our existing products such as our day-to-day bank accounts, credit cards, forex accounts, savings accounts, and more to give you the information you need to provide effective advice.

The roadshow presentation and a list of frequently asked questions we received is available on the Financial Adviser Zone under the Bank Marketing Support page. Here are some useful links which cover some of the content included in the roadshow:

• Roadshow presentation
• Roadshow FAQs
• Discoverer June 2022
• The Ðiscovery Account
• Vitality Travel
• Competitor comparison tool
• Info and tips and how-to video guides for clients.

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Get 10% to 40% off on Miles Ð-Day!

Remind your clients that Miles Ð-Day is back on 15 August 2022 - just in time to celebrate the women in their lives or simply treat themselves with their Discovery Miles.

Qualifying Discovery Bank clients with Vitality Money can get up to 20% off at our Discovery Miles online and in-store retail partners every day of the month. Plus, on Miles Ð-Day which is on the 15th of every month, this doubles so clients get between 10% to 40% off when they spend their Discovery Miles.

Remember, clients can use their double Discovery Miles discount when they shop online at Zando. With over 1,000 brands at their fingertips, they can get everything they need to stay warm, healthy and rewarded with Discovery Miles.

Plus, clients can spend their 10% to 40% Discovery Miles discount on:

• Groceries and mid-month essentials from Pick n Pay
• Beauty products from Clicks and Dis-Chem
• Homeware products from Game, Loot, Makro, OneDayOnly and Yuppiechef.
• Gifts from NetFlorist
• Gadgets from iStore and HP Store
• And so much more!

Encourage your clients to browse our retail partners for more Women's Month gift ideas - and to keep an eye on our Facebook, Twitter and Instagram pages for more updates and information.

Terms and condition apply.

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Increase in savings interest rates

We've increased the rates clients earn on positive balances across our full range of Discovery Bank transaction, credit card and savings accounts.

Clients can access some of the best deposit rates in the market, including:

• From 3.75% to 5.25% on demand savings accounts, and from 2.75% to 4.25% on positive balances in day-to-day bank accounts (NACM*)
• From 3.75% to 5.75% on 24-hour notice accounts (NACM)
• From 5.8% to 5.9% on 32-day, 60-day and 90-day notice accounts
• 6% on tax-free notice accounts (NACM)
• From 5.27% to 11.31% on fixed deposit accounts (effective at maturity).

Learn more about our savings products, check out our latest savings rates, and see how clients can increase them on select products through Dynamic Interest Rates with Vitality Money.

Don't forget that you earn commission on deposits of R500,000 or more made into 32-day, 60-day or 90-day notice accounts or any of our fixed deposit accounts.

*Nominal annual compound monthly.

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July 2022

Welcome SAA and CemAir

Our comprehensive Vitality Travel booking platform now offers upfront discounts of up to 75% on every domestic airline in South Africa: Airlink, CemAir, FlySafair, LIFT and SAA. Our international partners are the following: Emirates, British Airways, SAA and Qantas.

Qualifying Discovery Bank clients can get access to The Lounge (our exclusive pre-flight experience in partnership with SAA's airport lounges) and Discovery Bank Priority Fast Track lanes. You can also enjoy access to millions of non-discounted holiday accommodation listings through our new integration with Booking.com.

With a Discovery Bank account, you'll be able to unlock up to 75% in discounts on a wider flight network, as well as discounted accommodation and car hire. Such accounts are:

• The new Ðiscovery Account - a fully digital banking account with zero monthly fees which gives all Discovery clients exclusive access to Discovery Bank
• Discovery Bank transaction accounts, credit card accounts or full banking suites

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Get R100 to spend online at NetFlorist in August

Qualifying Discovery Bank clients can now get even more value when they shop online at NetFlorist this July - just in time to find the perfect gift for Women's Day on 9 August.

How the special offer works:

1. Shop online at NetFlorist from 1 July to 31 July 2022.
2. Fill a basket with gifts and spoils to the total value of R500 or more.
3. Get R100 online credit to spend at NetFlorist before 31 August 2022.

Plus, qualifying Discovery Bank clients can get between 5% to 20% off when they use their Discovery Miles online at NetFlorist, and between 10% to 40% off on Miles Ð-Day.

Encourage your clients to shop with their Discovery Miles online at NetFlorist to avoid missing out. The R100 online credit is based on the total value of the basket before the Discovery Miles discount.

Terms and conditions apply

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Double discounts on Miles D-Day

On Miles D-Day, Discovery Bank clients with Vitality Money can use their double Discovery Miles discounts to get anything they need.

Don't forget, clients can get 10% to 40% off when they spend their Discovery Miles at over 40 in-store and online retail partners this Friday, 15 July 2022. Plus, they can get R100 credit in their NetFlorist online wallet when they spend R500 or more using their Discovery Bank card or Discovery Miles from 1 to 31 July 2022.

Clients without Discovery Bank can sign up now to get started!

Read more about Miles D-Day and the NetFlorist promotion. Keep an eye on our Facebook, Twitter and Instagram pages or follow #MilesDDay for more updates and information.

Terms and conditions apply.

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Get more ways to pay at Makro

Qualifying Discovery Bank clients can now make split payments when they shop online at our Discovery Miles retail partner, Makro.

Previously, clients could only pay for their online shopping in full using either their Discovery Miles or a Discovery Bank card. Now they can pay using both their Discovery Miles and their Discovery Bank card.

Clients can get between 5% and 20% off when they spend Discovery Miles online at Makro. Plus, they can get between 10% and 40% off on Miles D-Day on the 15th of every month.

Find out more about online payments at Makro, and keep an eye on our Facebook, Twitter and Instagram pages for more updates and information.

Terms and conditions apply.

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Clients can watch Imagine Dragons LIVE!

Imagine Dragons, the multi-platinum Grammy-award-winning rock band, have announced the South African leg of their massive Mercury World Tour.

Discovery Bank transaction, credit card, and suite clients, as well as Discovery Card clients, have exclusive #48hours pre-sale access to tickets from Wednesday, 6 July 2022, at 09:00.

The first performance takes place on 1 February 2023 in Cape Town at the DHL Stadium and the follow-up show will be at the FNB Stadium in Johannesburg on 4 February 2023.

Clients can visit ticketmaster.co.za now to book up to 6 tickets for each city. All they need to do is:

1. Register or log in to their Ticketmaster profile.
2. Pay with their Discovery Bank card or Discovery Card at checkout.

Read more about Imagine Dragons and #48hours pre-sale access.

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Clients now have access to all Discovery product portfolios in the banking app

Discovery Bank clients are used to having all their banking and product details, money management tools and rewards information all conveniently in one place. But now, the Discovery Bank app has made their lives even easier by combining all their Discovery information into a single convenient platform.

We've updated the Discovery Bank app by adding a new feature that lets clients conveniently see all their Discovery product information in one place. Now clients no longer have to switch between the Discovery apps to see detailed information about all their Discovery products.

Accessing other Discovery information on the Discovery Bank app couldn't be easier. Clients can simply:

1. Log in to the Discovery Bank app.
2. Swipe through the list of account until they find the portfolio tile they want to view.
3. Tap the Discovery tile they want to see more information.

Personalised Discovery information clients can access in the Discovery Bank app:

Discovery Health

Your clients can now find your Discovery Health Medical Scheme details, alongside their banking and other portfolios, by simply selecting the Health Portfolio tile to find their:

• Health plan type
• Medical scheme policy number
• Medical Savings Account balances
• Gap cover plan type
• Gap cover policy number
• Gap cover annual limit

Discovery Insure

If clients need insurance information, they can simply select the Insure Portfolio tile to find a detailed summary of all their Discovery Insure info, such as:

• Plan type and monthly premium
• Policy number
• Vehicle insurance details
• The value of their home and other insurance
• Their 12-month fuel cash back amount

If clients need more information, they can simply scroll down to find even more information, such as the policy inception date. They'll also be able to find a breakdown of all their different insured item types and value of insurance.

Discovery Invest

Clients can simply select their Invest Portfolio tile to see the details of all their Discovery Invest investments in one place. They can easily access investment details such as:

• The investment type
• The account number
• The current market value
• Total contributions to date

Information on the policy commencement date and active status for each policy is also available, as well as information about previous withdrawals.

Discovery Life

Your clients can select the Life Portfolio to see a summary of their Discovery Life Plan benefit details and the amounts they're insured for. They can also see the same information for all spouses or other lives assured on their policy.

For example:

• Life Cover
• Illness Cover - such as Severe Illness Benefit
• Disability Cover - such as the Capital Disability Benefit

Plus, they can see their payback amounts, next payback dates and the details for their beneficiaries, as well as the percentages for the types of payouts they could receive.

Customising their portfolio dashboard

Clients can customise their banking app dashboard by choosing the order in which their accounts and different portfolio information display. To change the order of their accounts or different Discovery product portfolios, they can simply:

• Log in to the Discovery Bank app.
• Tap Accounts.
• Tap the menu in the top-right corner and select Change account order.
• Use the finger icon on the right to tap and drag the account to change the order of the accounts.
• Tap Update to save the new order of accounts.

With Discovery Bank, there's no more switching between Discovery apps to find important Discovery information. Your clients can get it all in one spot, using our banking app.

It's the Future of Banking. Now.

Read more.

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June 2022

Thanks a million - we've reached 1 million!

It's time to cut the cake and share the spoils, because Discovery Bank has just reached 1 million accounts - and your clients are getting rewarded.

Thanks to every one of you, our valued financial advisers, as well as your clients, for making this moment a reality. Because we are a shared-value bank, your clients stand a chance to win 1 million Discovery Miles in celebration of us reaching 1 million accounts.

How can clients enter?

Every Discovery Mile that Discovery Bank clients earn between 20 June 2022 and 31 August 2022 gets them an entry into the prize draw. So, advise your clients to keep using their Discovery Bank credit card, buying HealthyFood, getting active and driving well, because each Discovery Mile they earn brings them one step closer to being our next Discovery Miles millionaire.

Read more about our one-in-a-million giveaway and how to earn Discovery Miles .

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View and track Discovery Bank cases in SmartTrack - now live!

It's been an exciting year for us at Discovery Bank, with the launch of multiple innovations for our advisers and clients. This includes the Discovery Bank Forex Account, the Vitality Travel booking platform, access to secured credit with Discovery Invest, and, of course, the adviser Discovery Bank sales channel, available through the Financial Adviser Platform.

Track adviser cases in real-time using SmartTrack

Since we launched the platform, we've been regularly receiving requests from distribution stakeholders to get greater sight of their advisers' open and completed cases. Now, FDs, BEs, OMs and BCs can track their advisers' Discovery Bank cases, in real-time, using a tool they're already familiar with from other Discovery product houses - SmartTrack.

Use SmartTrack to view high-level information about all open and completed cases started by your advisers on the Financial Adviser Platform and see where they are in the sales process.

SmartTrack gives insight into your adviser's sales pipeline

SmartTrack's reporting capabilities allow you to identify any bottlenecks in the sales process, view instructions on how to progress existing cases, and track your advisers' completed sales - at a franchise, panel, broker house, or individual adviser level.

Important: SmartTrack will only show information for Financial Adviser Platform cases that have had a change in status since 10 May 2022 onwards. Any historical information before this time may not pull through.

Making sense of open-case reporting stages

SmartTrack will show all open Financial Adviser Platform cases in one of nine stages. If a case is still open, it'll show up in your possible applications or to-do list. If a case has been cancelled or completed, it'll show up in your resolved cases list.

Stage	What it means
1. Start and consent capture	Using the Financial Adviser Platform, the adviser needs to finish capturing the client's consent.
2. Client info, needs and product choice capture	Using the Financial Adviser Platform, the adviser needs to finish capturing the client's personal information and selecting their desired product.
3. Credit application capture	Using the Financial Adviser Platform, the adviser needs to finish capturing the client's income and expenses information or take action on the credit application outcome.
4. Initial documents outstanding	Using the Financial Adviser platform, the adviser needs to submit the client's outstanding supporting documents.
5. Client app download or in-app registration outstanding	The client needs to download the Discovery Bank app or complete the in-app registration process.
6. Additional documents outstanding	Using the Financial Adviser Platform, the adviser needs to submit the client's additional supporting documents.
7. URGENT: Approved subject to conditions, or expired	Using the Financial Adviser Platform, the adviser must take immediate action on a credit application outcome or on an application.
8. With Discovery Bank for processing	The Discovery Bank back-office is processing the client's application.
9. Credit declined	Using the Financial Adviser Platform, the adviser needs to take action on a declined credit application outcome based on the information they're given in the platform.

Find more information and support

The SmartTrack team has made every effort to implement the Discovery Bank integration to operate in a way that you're already familiar with. Please view the user guide and log your queries on SmartTrack using its existing support features.

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Clients who join can get up to 20,000 Discovery Miles and more!

Discovery Miles is our one rewards currency for getting healthy, driving well, and spending responsibly. It's already easy to earn and spend Discovery Miles, and now we've made it even easier for your clients!

New Discovery Bank cardholders who join with a qualifying account (Discovery Bank Transaction Account, Discovery Bank Card Account or Discovery Bank Suite) from 20 June 2022 to 31 August 2022 can quickly get up to 20,000 Discovery Miles just by completing four simple steps.

But wait! Your clients don't only qualify for up to 20,000 Discovery Miles, they can get MORE!

If your clients sign up for a Discovery Bank Card Account (credit card) or Discovery Bank Suite, they'll get maximum Vitality Money reward percentages for the first three months on HealthyFood, HealthyCare, local and international flights, and fuel and Uber rides!

How your clients can get up to 20,000 Discovery Miles

Step 1:

From 20 June 2022 to 31 August 2022, your clients must sign up for a Discovery Bank Card Account (credit card) to get Ð2,500 or sign up with a Discovery Bank full banking suite (transaction and credit card) and get Ð5,000. Read the Welcome Miles section of the terms and conditions.

Step 2:

Clients must switch their salary to the new qualifying Discovery Bank account within 60 days of joining and they will get Ð5,000.

Step 3:

Switch their Discovery debit orders within 60 days of joining and get up to Ð5,000. That's Ð1,250 for each Discovery debit order they switch over to the qualifying Discovery Bank account:

• Ð1,250 if they switch their Discovery Health debit order
• Ð1,250 if they switch their Discovery Life debit order
• Ð1,250 if they switch their Discovery Invest debit order
• Ð1,250 if they switch their Discovery Insure debit order

Step 4:

They must spend a minimum of R2,500 within 30 days of joining and to get Ð5,000 if they make a payment:

• Online or in-store using their Discovery Bank virtual card
• Using tap-and-go payments (Apple Pay, Fitbit Pay, Garmin Pay, and Samsung Pay).

If they use their physical card, they qualify for Ð2,500.

Clients do not need to spend the full minimum amount in one payment. All qualifying payments they make during the first 30 days after joining count towards the minimum spend requirement. Plus, all secondary cardholder spend adds toward the primary cardholder's spend.

How clients can get maximum Vitality Money reward percentages for the first three months

New Discovery Bank clients who join with a Discovery Bank Card Account (credit card) or Discovery Bank full banking suite will automatically get this incentive if they sign up from 20 June 2022 to 31 August 2022.

Qualifying clients will receive maximum Vitality Money reward percentages on select rewards:

• HealthyFood rewards
• HealthyCare rewards
• Local and international flight discounts
• Fuel and Uber rewards
• Exercise points-to-miles
• Drive points-to-miles

With rewards this good, now's the time for clients to switch to Discovery Bank.

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Earn commission on 60-day and 90-day Notice Savings Accounts

We're giving Discovery Bank clients more choice with our new 60- and 90-day Notice Savings Accounts - bringing them the best notice savings account interest rates in South Africa.

And now, advisers can earn up to 0.36% on deposits of R500,000 or more into these accounts - exactly as you've been able to on 32-day Notice Savings Accounts. Learn more about our wider savings account offering.

Remember, you can also earn up to 1.2% on deposits of R500,000 or more into Fixed Deposit Accounts. See the updated Discovery Bank remunerational manual for more on commission rates and the savings account sales process.

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Webinar: Learn more about secured credit

We're always on the lookout for new ideas that can benefit our clients. The option for clients to acquire secured credit from Discovery Bank, backed by qualified investments from Discovery Invest, is one of the exciting new products we've made available this year.

Join us for a webinar on secured credit on 15 June 2022 at 08:00 to learn more about our new offering.

Secured credit offers more value

Secured credit gives clients the perfect solution to meet their additional credit needs. They can use this credit for deposits on luxury items, home improvements, a dream holiday, paying a year's worth of school fees upfront to benefit from discounts - or simply have the assurance of having access to more credit when they need it.

How secured credit works

New and existing Discovery Invest clients with qualifying investments of R500,000 or more can access secured credit facilities of up to R5 million with Discovery Bank - enjoying the convenience of their single credit facility and incredible interest rates of up to prime -2%.

Clients can access up to 50% of their Discovery Invest balance through secured credit, reducing the risk of early withdrawal or lapses.

Please join us to learn more

Join us for a webinar next week in which we'll cover subject areas such as:

1. Understanding secured credit.
2. How to apply for a secured credit facility as part of a new-to-Discovery-Bank sales application.
3. Where to find your secured credit opportunities.

Date: Wednesday, 15 June 2022
Time: 08:00 to 09:00
Webinar link: https://dsycloud.zoom.us/webinar/register/WN_O4hXtqmVTUKKoUXxtGrw5A

Please block out this time in your diary and be sure to join us for this informative session.

Next steps

We'll begin actively advertising the secured credit offering to all eligible Discovery Invest clients from 1 August 2022, and we encourage you to take up the opportunity to pursue your existing clients and onboard them to Discovery Bank before then.

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Celebrate dad on Miles Ð-Day, 15 June 2022

Remind your Vitality and Discovery Bank clients to save their Discovery Miles for 15 June 2022 - because that's when Discovery Bank will double their Discovery Miles discount. Just in time for Father's Day on 19 June.

With over 40 Discovery Miles in-store and online retail partners, your clients are bound to find the perfect Father's Day gift at a 5% to 20% discount. Plus, get between 10% and 40% off when spending Discovery Miles on Miles Ð-Day.

Sunglasses make great gifts. Buy two pairs or more in store at Sunglass Hut between 13 and 30 June 2022 and get 50% off on the pair with the lower price when paying with Discovery Miles, a qualifying Discovery Bank card or both. Plus, get an extra 10% to 40% when spending Discovery Miles at Sunglass Hut on Miles Ð-Day.

• Read more about the Sunglass Hut special offer.

Encourage your clients to set their alarms for 15 June 2022 - and to use their double Discovery Miles discounts to show dad they care.

Clients can read more about Miles Ð-Day on the Discovery website. Keep an eye on our Facebook, Twitter and Instagram pages or follow #MilesDDay for more updates and information.

Terms and conditions apply.

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Watch OneRepublic LIVE in concert this November!

Grammy-nominated OneRepublic have announced their much-anticipated return to South Africa. Get ready to watch them perform their greatest hits LIVE.

Discovery Bank transaction, credit card, and suite clients, as well as Discovery Card clients, will have exclusive #48hours pre-sale access to tickets beginning 8 June 2022 at 09:00.

The first performance takes place on 15 November 2022 in Cape Town at the Grand Arena in GrandWest and the follow-up show will be at the SunBet Arena in Time Square, Pretoria on 18 November 2022.

Clients can visit ticketmaster.co.za now to book up to 20 tickets per city. All they need to do is:

1. Register or log in to their Ticketmaster profile.
2. Pay with their Discovery Bank card or Discovery Card at checkout.

Read more about OneRepublic and #48hours pre-sale access.

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Discovery Bank clients can now earn 0.5% more interest on their savings

In response to the recent hike in interest rates, we've increased the interest rates on select accounts in our wide range of savings accounts by 0.5%. Now, our demand savings accounts give clients interest rates that are 40% better than the market average.

Clients can also get the best rates in SA

To give clients peace of mind in these uncertain times, we've launched new 60- and 90-day notice savings accounts, which offer the best rates in South Africa.

Three reasons why a Discovery Bank notice savings account is a smart choice right now:

1. They offer higher interest rates when compared to short-term savings.
2. Unlike fixed deposit accounts, their rates adjust with market rates, so clients can take advantage of rising interest rates in the future.
3. Because the funds are not immediately accessible, it helps clients be more disciplined and not withdraw their money without careful thought.

Dynamic Interest Rates put control in clients' hands

Remember, Vitality Money allows your clients to control their Dynamic Interest Rates, and all clients with a Discovery Bank Transaction Account, Credit Card Account or Suite automatically get access to Vitality Money.

Find out more about our new savings account rates here, and feel free to share the article with your clients too.

Notes: Interest rates shown are based on an investment amount of R10,000 as at 27 May 2022.

Remember that you can earn commission on large deposits of R500,000 or more invested in 32-day Notice Savings Accounts or Fixed Deposit Accounts - and soon in 60- and 90-day Notice Savings Accounts as well!

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May 2022

Another Priority Fast Track launches at OR Tambo International Airport

We're proud to announce that we've added another Priority Fast Track at OR Tambo International Airport. This follows the launch of the Discovery Bank Priority Fast Track service for domestic departures at OR Tambo International Airport in 2020 and Cape Town in 2021.

With Priority Fast Track, clients can save time and reduce the stress of travel. Qualifying clients already enjoy faster and more efficient security clearance at OR Tambo and Cape Town international domestic departures and can now use our newly introduced Priority Fast Track at OR Tambo international arrivals. It gives clients quick access to international passport control.

How it works

Priority Fast Track allows Discovery Bank clients with Black or Purple cards to conveniently skip the passport control waiting lines. Clients must simply show their physical or virtual Discovery Bank Black or Purple card at the Priority Fast Track.

Priority Fast Track is yet another way we enhance the travel experiences of your clients.

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The Lumineers LIVE in SA

The Lumineers, one of the world's most successful folk-rock bands, will bring their fourth album tour, BRIGHTSIDE, to South Africa.

The Grammy-nominated and award-winning band will play at the Grand Arena in GrandWest, Cape Town, on Wednesday, 30 November 2022, and the SunBet Arena in Time Square in Pretoria on Friday, 2 December 2022.

Your Discovery Bank card and Discovery Card clients get exclusive #48hours pre-sale access to tickets from 25 May 2022 at 09:00.

Clients can visit ticketmaster.co.za from Wednesday to book up to 12 tickets per city. All they need to do is:

1. Register or log in to their Ticketmaster profile.
2. Pay with their Discovery Bank card or Discovery Card at checkout.

Read more about The Lumineers live in SA and #48hours pre-sale access.

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Winter is coming - and so is Miles Ð-Day on 15 May 2022!

Remind your Vitality and Discovery Bank clients to save their Discovery Miles for 15 May 2022 - because that's when Discovery Bank will double their Discovery Miles discount. For one day. Every month.

This coming Miles Ð-Day, clients can stock up on everything they need for a warm winter at over 40 Discovery Miles in-store and online retail partners and get between 10% and 40% off when they spend their Discovery Miles. Plus, get up to 20% off every other day of the month.

Winter wardrobe need a makeover? Shop online at Zando on 15 May and get between 10% and 40% off on the latest men's, women's and kids' fashion, fabulous footwear, stunning bedding, blankets and home décor, and so much more.

Encourage your clients to set their alarms for 15 May 2022 - and to use their double Discovery Miles discounts to wrap up for winter.

Clients can read more about Miles Ð-Day on the Discovery website. Keep an eye on our Facebook, Twitter and Instagram pages or follow #MilesDDay for more updates and information.

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April 2022

Boost earnings when clients' upgrade

When clients that you've onboarded to Discovery Bank using the Financial Adviser Platform upgrade their product type or card colour themselves within six months using the Discovery Bank app, we'll pay you the difference in referral fees based on their new product.

We will pay true-ups for clients onboarded using the Financial Adviser Platform since 1 July 2021 who've since upgraded their product as part of the April 2022 commission run.

Upgrading is simple using our banking app

Clients can change their card colour or upgrade to a Discovery Bank Credit Card Account or Discovery Bank Suite in just a few taps. See the steps on the Info and tips page and find how-to videos you can share with your clients.

Important rules

• We'll only true-up referral fees on clients you onboarded using the Financial Adviser Platform.
• Clients must upgrade their product using the Discovery Bank app or through the call centre.
• The true-up rule applies only when a client upgrades their product within six months of you opening their account. No upgrade referral fees apply afterwards.
• View the referral fee rates for sales using the Financial Adviser Platform in the Discovery Bank remuneration manual.

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Understanding client credit declines in the Financial Adviser Platform

If your clients are declined for credit in the Financial Adviser Platform, you can now view a detailed credit decline letter that outlines the reasons why we couldn't approve the application. You can download this letter, and we'll also email it to your client.

These letters contain a summary of the risk- or affordability-related reasons for the outcome, and steps clients could take to improve their risk metrics to increase their chances of future credit approval.

Affordability statement and credit commitments

The letter also includes an affordability statement. The affordability statement provides a view of the information you declared in the client's application against our minimum requirements, as well as against the information we were able to verify using the client's supporting documents and credit bureau data.

Declined credit letters also contain all the client's accounts in line with information from the credit bureau. This can be very useful for you and your clients in identifying any problematic accounts with missing payments or high credit use. Plus, you'll have sight of the credit repayment value Discovery Bank uses in the affordability calculation.

Learn more about the credit application process.

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LAST CHANCE: For clients to get extra Discovery Miles when switching debit orders

This is your clients' last chance to switch their Discovery debit orders to us and get rewarded. Clients will receive up to 10,000 Discovery Miles for every qualifying Discovery debit order they switch to their Discovery Bank account before 30 April 2022.

How to switch Discovery debit orders

Clients can switch their Discovery debit orders with just a few taps in the Discovery Bank app.

They need to:

1. Log in to the Discovery Bank app.
2. Tap More on the home screen, then Debit orders.
3. Tap Switch Discovery debit orders and follow the steps.

That's it - we'll do the rest for them. We'll pay their Discovery Miles into their Discovery Miles Account as soon as the switch goes through.

Clients earn Discovery Miles according to the rand value of each Discovery debit order - one Discovery Mile for each R1, with a maximum of 10,000 Discovery Miles for every debit order.

They'll enjoy more Discovery Miles to spend, and get even more for every one on Miles Ð-Day, 15 April 2022!

Note that Discovery Health Medical Scheme premiums deducted by an employer don't qualify for this benefit.

Terms and conditions apply.

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Miles Ð-Day extended and a new partner - GAME

We have fantastic news for you to share with your Vitality and Discovery Bank clients. This April holiday, we've extended the Miles Ð-Day promotion for the whole long weekend!

Clients can get their double Discovery Miles discounts from Friday, 15 April 2022, to Monday, 18 April 2022. Just in time to stock up on everything they need for an unforgettable time with family.

What's more, clients can now get more at Game for their Discovery Miles -our newest online retail Discovery Miles partner! Clients get up to 20% off when they shop online at Game and up to 40% off on Miles Ð-Day.

Miles Ð-Day remains the best day to shop

On the 15th of every month, qualifying Discovery Bank clients with Vitality Money can get between 10% and 40% off when they spend their Discovery Miles at over 40 online and in-store retail partners on Miles Ð-Day. Plus, they get up to 20% off every other day of the month.

Clients can read more about Miles Ð-Day on the Discovery website. Keep an eye on our Facebook, Twitter and Instagram pages or follow #MilesDDay for more updates and information.

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Leads for clients still on the previous Discovery Card are now available

The history behind this leads campaign

Before the launch of Discovery Bank, we offered the standalone Discovery Card through our partnership with FNB. Then, when we officially launched Discovery Bank in 2019, Discovery Card holders could upgrade to the new Discovery Bank credit card products and get enhanced benefits and rewards.

In 2020, we moved all clients who chose not to upgrade to Discovery Bank and were still on the FNB platform to our own bank platform. We kept them on the same previous Discovery Card product and associated benefits, features and fees they were used to.

Clients are missing out on enhanced incentives, benefits and rewards

By choosing to switch to a new Discovery Bank credit card product, clients still on the previous Discovery Card can benefit from access to our feature-rich banking app, Vitality Money, boosted Vitality rewards, access to our enhanced Discovery Miles programme (including up to 40% off on Discovery Miles Ð-Day), and better interest rates.

We'll also pay all Vitality Health rewards out in Discovery Miles instead of cash back once a client upgrades. See the upgrade summary below for the added value your clients will receive when they switch today.

PLUS, clients will receive 2 500 Discovery Miles when they switch to a Discovery Bank Card Account or 5 000 Discovery Miles when they upgrade to a Discovery Bank Suite and make their first qualifying virtual card or digital wallet payment within 30 days of switching.

Earn the same referral fees when switching clients to new credit card products

Discovery Bank-accredited advisers can switch previous Discovery Card clients to new Discovery Bank credit card products (with their existing credit facilities, if applicable) while earning the same referral fees and recognition as they would with new Discovery Bank clients - that's between R1 100 and R2 200 for standalone credit cards, and between R1 500 and R3 000 for full banking suites - if onboarded through the Financial Adviser Platform.

Access your opportunities on Lead Suite today. There are three tailored emails for clients on the previous Discovery Blue or Gold Card, the previous Discovery Platinum Card, and the previous Discovery Blue Prefunded Card. Remember to request all three campaigns to view all available leads.

Learn more below about the campaign and benefits your clients will receive when they switch.

Benefits for switching to the new credit card products

All clients who switch from the previous Discovery Card to the new Discovery Bank products will enjoy:

	Previous Discovery Cards	New Discovery Bank products
Access to the feature-rich Discovery Bank app	No	Yes
Enhanced Discovery Miles with Discovery Miles spend discounts	No	Yes
The Vitality Travel booking platform, exclusive to Discovery Bank	No	Yes
Enhanced Vitality Active Rewards	No	Yes
Vitality Money and its tools, including the Financial Analyser	No	Yes
Access to the new Real-Time Forex Accounts	No	Yes
Full transactional capabilities, including EFTs, instant payments and debit orders	No	Yes
Dynamic Interest Rates	No	Yes

Benefits in the Gold Collection

	Previous Discovery Blue and Gold Card	New Discovery Bank Gold Card Account	New Discovery Bank Gold Suite
HealthyFood boosts	0%	Up to 15% back (Up to 40% with Vitality Health)	Up to 15% back (Up to 40% with Vitality Health)
HealthyCare and HealthyBaby boosts	0%	0%	Up to 15% back (Up to 40% with Vitality Health)
Fitness devices and Nike performance gear	0%	0%	Up to 15% off (Up to 65% with Vitality Health)
Apple Watch benefit	Not available for new activations	Up to 100% off with Vitality Health	Up to 100% off with Vitality Health
Local flight boosts	0%	0%	10% to 15% off (Up to 50% with Vitality Health)
Life Integrator Miles	0%	Up to 2.5% back	Up to 2.5% back
Discovery Miles monthly earn cap	5 000 Discovery Miles	Unlimited	Unlimited
Discovery Miles spend discount	0%	5% to 15% off throughout the month, 10% to 30% off on Miles Ð-Day	10% to 20% off throughout the month, 20% to 40% off on Miles Ð-Day
Annual Discovery Miles fee	R480 (R40 a month)	R0	R0
Monthly fee	R90, effectively R130	R90	R209

	Previous Discovery Blue Prefunded* Card	New Discovery Bank Gold Prefunded* Card Account
HealthyFood boosts	0%	Up to 15% back (Up to 40% with Vitality Health)
HealhtyCare and HealthyBaby boosts	0%	0%
Fitness devices and Nike performance gear	0%	0%
Local flight boosts	0%	10% off (Up to 35% with Vitality Health)
Life Integrator Miles	0%	Up to 2.5% back
Discovery Miles monthly earn cap	5 000 Discovery Miles	Unlimited
Discovery Miles spend discount	0%	5% to 15% off throughout the month, 10% to 30% off on Miles Ð-Day
Annual Discovery Miles fee	R480 (R40 a month)	R0
Monthly fee	R115, effectively R155	R110

*Clients on the previous Discovery Blue Prefunded Card have no existing credit facility. Clients who want to apply for a credit limit increase and upgrade to the standard Discovery Bank Gold Card Account (with lower monthly fees) can do so in the Discovery Bank app after switching. Once they receive a credit limit increase, they'll also be able to upgrade to a Discovery Bank Gold Suite or higher card colour.

Benefits in the Platinum Collection

	Previous Discovery Platinum Card	New Discovery Bank Platinum Card Account	New Discovery Bank Platinum Suite
HealthyFood boosts	0%	Up to 25% back (Up to 50% with Vitality Health)	Up to 25% back (Up to 50% with Vitality Health)
HealthyCare and HealthyBaby boosts	0%	Up to 25% back (Up to 50% with Vitality Health)	Up to 25% back (Up to 50% with Vitality Health)
Fitness devices and Nike performance gear	0%	Up to 20% off (Up to 70% with Vitality Health	Up to 25% off (Up to 75% with Vitality Health
Apple Watch benefit	Not available for new activations	Up to 100% off with Vitality Health	Up to 100% off with Vitality Health
iPhone benefit	0%	Cash back when clients meet their goals	Cash back when clients meet their goals
Local flight boosts	0%	10% to 15% off (Up to 50% with Vitality Health)	10% to 25% off (Up to 60% with Vitality Health)
Airport lounge access	No	Yes	Yes
Life Integrator Miles	0%	Up to 3.5% back	Up to 3.5% back
Discovery Miles monthly earn cap	10 000 Discovery Miles	Unlimited	Unlimited
Discovery Miles spend discount	0%	5% to 15% off throughout the month, 10% to 30% off on Miles Ð-Day	10% to 20% off throughout the month, 20% to 40% off on Miles Ð-Day
Annual Discovery Miles fee	R480 (R40 a month)	R0	R0
Monthly fee	R145, effectively R185	R145	R269

Discovery Miles multiplier falls away when a client upgrades

The previous Miles Multiplier benefit falls away with the enhanced Discovery Miles programme.

However, engaged clients receive significantly more value from the enhanced Discovery Miles programme due to the:

• Removal of the Discovery Miles earn cap
• Allocation of all awards in Discovery Miles
• New earn options like boosted HealthyFood and HealthyCare rewards
• Discovery Miles spend discounts of up to 20% throughout the month and up to 40% off on Miles Ð-Day.

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March 2022

Foreigner is coming to SA in October 2022

Foreigner is universally hailed as rock legends, with a formidable musical arsenal that continues to propel sold-out tours and album sales that now exceed 80 million. With 10 multi-platinum albums and 16 Top 30 hits, Foreigner is one of the most popular rock acts in the world.

Big Concerts brings the Foreigner concert tour to South Africa this October 2022 for two events:

• 9 October 2022 - SunBet Arena, Pretoria
• 11 October 2022 - GrandWest Arena, Cape Town

Ticket sales open on 1 April 2022 to the public, but Discovery Bank transaction, credit card and suite clients get #48hours pre-sale access to tickets before everyone else from yesterday, 30 March 2022. Clients can book up to 12 tickets per venue using their Discovery Bank card or Discovery Card.

Qualifying clients can register on the Ticketmaster site now and still get access to pre-sale tickets until it opens to the public tomorrow morning. Clients must purchase their tickets with a Discovery Bank card must at checkout to qualify.

Find out more.

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Introducing SpendTrend22

As the Future of Banking, we give clients the tools, knowledge, and insights to not only make their lives easier but also the motivation to get them to improve the way they manage their money while having some fun along the way.

After looking at our clients' top money trends in 2021, we realised that these insights may help our clients manage their finances better. That is why we launched the SpendTrend22 campaign.

Clients can get their own personalised SpendTrends22 report

A personalised SpendTrend22 report gives clients insights into their personal spending habits in 2021. The personalised report is available on the banking app to all Discovery Bank clients who have had a transaction account, credit card account or full banking suite since at least June 2021.

In it, we've packaged everything our clients ever wanted to know about their spending habits last year and exactly what their money got up to.

• Their digital banking trends (their preferred ways to pay).
• Their favourite places to spend - be it on groceries, transport, treats, personal care or eating out.
• How many Discovery Miles they earned and spent.
• How much they saved in interest through Vitality Money and smart money management.

"While our custom SpendTrend22 reports give clients a fun, shareable snapshot of their spending habits over the last year - financial awareness and education are critical in enabling better financial decision making. Understanding finances is often difficult and confusing - which is why Discovery Bank is trying to simplify it," Hylton Kaller, CEO of Discovery Bank says.

Clients can win 5,000 Discovery Miles
Clients can share their favourite personalised insights on social media and stand a chance to win Ð5,000. They need to tag us on Instagram, Facebook or Twitter and use #SpendTrend22 and #DiscoveryBank. Terms and conditions apply.

Find out more about SpendTrend22 here.

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Discovery Bank clients can go everywhere with Vitality Travel. Now live!

Discovery Bank is excited to announce that Vitality Travel, the first truly integrated travel booking platform in South Africa, is now open for business. Plus, clients pay no booking fees on our new platform until 30 April 2022.

Discovery Bank brings you Vitality Travel - the only way to travel

Discovery Bank clients enjoy unprecedented travel benefits and discounts, which we've now enhanced even more with Vitality Travel - the world's first shared-value travel booking platform.

By taking care of their health and finances, clients can unlock unparalleled discounts on flights, accommodation and car hire, and the widest range of travel partners.

Find out more.

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Our new-generation forex accounts offer a unique experience

We recently conducted our inaugural SAFx Rater study - a comparative analysis of the features and benefits of forex accounts offered by major South African banks. This investigation shows how locally accessible forex accounts compare against our new-generation forex accounts.

The result? Discovery Bank is the only bank to meet all the criteria that define a new-generation forex account.

The SAFx Rater reviewed the forex accounts available from Discovery Bank and four leading South African banks against the following distinct elements that define a new-generation forex account:

1. Easy access and the ability to open an account in seconds.
2. Seamless integration in the banking platform with full visibility of all accounts.
3. The best real-time buy and sell rates 24/7.
4. The ability to instantly transfer funds into foreign currency and back into rand.
5. Full control to manage foreign currency allowances in real time.
6. Competitive fee levels.
7. Virtual cards with immediate transactional capabilities.

Results show that while every bank's forex offering includes some of the aspects of what a new-generation forex account should offer, only Discovery Bank's forex accounts met all the criteria in our study.

Hylton Kallner, CEO of Discovery Bank says, "We looked at every element of what would make an account efficient, cost effective and simple to open and use. In this market comparison of various forex accounts, only three banks in South Africa offer real-time forex rates in their app. We confirmed our rates to be among the best available across these and, in addition, meeting all seven metrics in the comparison, truly place Discovery Bank's forex accounts in a category of their own."

Read more about the SAFx Rater study and results.

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Recording available: The credit application process training

Applying for credit products on the Discovery Bank Financial Adviser Platform is a quick, easy, and seamless process. The Discovery Bank Technical Marketing and Credit Operations teams recently presented a live webinar to take attendees through the credit application process.

If you weren't able to attend or would like to watch it again, you can access the recording on the Discovery Institute of Training portal.

Want to learn more about onboarding clients?

Remember, you can also access the following information to learn more about onboarding clients to Discovery Bank:

1. Achieve faster applications with increased rates of success using the Discovery Bank credit application process guide
2. Learn how to complete end-to-end applications using the Financial Adviser Platform user guide.

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Get ready to experience David Gray this December!

Multi-platinum, multi-Brit and Grammy-nominated British singer-songwriter David Gray is coming to South Africa this December 2022. Get ready to experience White Ladder: The 20th Anniversary Tour.

White Ladder will be performed by Gray with all the original band members and with all the original equipment to recreate the record in its entirety, plus a set of the greatest hits.

Events:

1. 1 December 2022 - GrandWest Arena, Cape Town
2. 3 December 2022 - SunBet Arena, Pretoria

Ticket sales open 25 March 2022 but Discovery Bank transaction, credit card and suite clients get #48hours pre-sale access to tickets before everyone else on 23 March 2022. They can book up to eight tickets per venue using your Discovery Bank card or Discovery Card.

Find out more.

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Indulge in more coffee moments with Miles Ð-Day on 15 March 2022

Vitality and Discovery Bank clients can get ready for more double Discovery Miles discounts this month. Miles Ð-Day is back on 15 March 2022 - complete with a new online partner, Nespresso.

Qualifying Discovery Bank clients with Vitality Money can get between 10% and 40% off when they spend their Discovery Miles at over 40 online and in-store retail partners on Miles Ð-Day. Plus, get up to 20% off every other day of the month.

Home baristas will be thrilled to hear that they can now get the same discounts when they spend their Discovery Miles online at Nespresso, www.za.buynespresso.com.

Encourage your clients to set their alarms for 15 March 2022 - and to make the most of their double Discovery Miles discounts.

Clients can read more about Miles Ð-Day on the Discovery website. Keep an eye on our Facebook, Twitter and Instagram pages or follow #MilesDDay for more updates and information.

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Get rewarded at the 2022 Cape Town Cycle Tour

Discovery Bank is launching its new Discovery Smile Mile at the Cape Town Cycle Tour on 13 March 2022 - and your qualifying clients can get rewarded.

The Discovery Smile Mile is a new, branded section of roughly 1.6 km at select race events where photographers will capture clients in action. They can download their pictures on www.discv.co/SmileMile and share it on social media.

Qualifying Discovery Bank clients who are part of Team Vitality can earn Đ1,000 for running or cycling on the Discovery Smile Mile at major race events. Plus, 100 clients who share their photographs on social media using #DiscoverySmileMile within two weeks after the race can stand a chance to earn Đ500.

Clients can get up to 20% off when they spend their Discovery Miles, plus up to 40% off on Miles Đ-Day.

Encourage your clients to open a qualifying Discovery Bank account and join Team Vitality to take advantage of this exciting new initiative.

Keep an eye on the Vitality Facebook, Twitter and Instagram pages for more updates and events.

Put Miles in. Get Miles out. Live life with Vitality.

Campaign and competitions limits, terms and conditions apply.

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February 2022

Info and tips: updated and ready to help you

Available to clients on the banking app and to everyone under the Bank section of the Discovery website, the Info and tips page is your single go-to place for all Discovery Bank information, guides and handy tips to manage accounts.

Next time you or your clients are looking for an answer or information on Discovery Bank, simply visit this page.

Updated, in detail and easy to use

We continuously update the Info and tips pages to ensure that it has the latest information and makes it easy for clients who are not familiar with our products and benefits to understand the information. The pages are also now easier than ever to navigate.

Some of the latest updates to the page include:

• A newly redesigned page with How-to videos, which you can also access under the Additional resources block at the bottom of the main Info and tips page.
• Detailed information about the new Discovery Bank Forex Accounts, which you can find under the Discovery Bank products section.
• Easy access links to all the newly redesigned products pages, which you can access through the "What products does Discovery Bank offer?" question under the Discovery Bank products section.
• Links to all the updated fees guides for 2022, which you can access from the "What do Discovery Bank products cost?" question under the Discovery Bank products section.
• A new detailed section on the Vitality Money Financial Analyser, which is under the Financial education and tools section.
• New sections under Discovery Bank rewards for Friend Referral Rewards and Big Concerts, with all the answers about how these benefits work.

How to access Info and tips and share information with clients

To access the Info and tips pages in the Discovery Bank app, simply:

1. Tap Menu at the bottom of the app screen.
2. Select Info and tips under the Help section.

To access the Info and tips pages from the Discovery website, simply:

• Visit www.discovery.co.za
• Choose Bank from the main menu
• Select Info and tips from the dropdown options.

Distributing relevant information to clients or potential clients is also now easier because each topic within the Info and tips page has a unique link. If you want to direct a client to a specific topic or answer, copy the relevant topic's web address (URL) from your web browser or tap the share icon on the app.

To share information directly with your clients, simply:

• Visit www.discovery.co.za and navigate to Info and tips
• Select the section or exact question you want to share with your clients
• Copy the full URL with all the extension
• Share it with your client by email, WhatsApp, or another preferred channel.

With all this information at your fingertips, managing your money well has become that much easier. Explore the Info and tips page today!

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Secured credit is now available using investments with Discovery Invest

Discovery Bank clients can now access secured credit facilities using their investments with Discovery Invest - all while still enjoying the convenience of our single credit facility and incredible interest rates of up to prime -2%.

This innovation enables clients with large investment portfolios to apply for significantly larger credit facilities than they would otherwise have qualified for with an unsecured credit facility. This will also soon be available for new account applications.

Clients can access their secured credit through their single credit facility. This allows them to allocate available credit to any of their transaction or credit card accounts. They can access these funds by transferring or paying them out of a linked account or using their Discovery Bank cards.

How secured credit works

When clients use their Discovery investments as security, they cede their investments to Discovery Bank. While clients cannot withdraw funds from their investments until they settle any outstanding balance, they'll benefit from having access to secured credit without giving up their investments or paying penalties or taxes.

Clients can apply for a secured single credit facility up to a maximum of 50% of the investment value across their qualifying Discovery Invest products. The minimum secured credit they can get is R250 000 (investment value of R500 000), and the maximum is R5 million (investment value of R10 million). If they're approved for a secured credit facility, it will replace their existing unsecured credit facility.

Regardless of whether a client's single credit facility is linked to secured or unsecured credit, it will work in the same way when it comes to having monthly minimum repayments - a single contracted borrowing rate for both linked credit card and transaction accounts. Plus, clients get to enjoy Dynamic Interest Rates, which adjust based on their Vitality Money status.

Qualifying investments from Discovery Invest

Discovery Bank clients with a Black or Purple Suite can use their investments with Discovery Invest to get access to secured credit.

Balances in the following Discovery Invest products qualify:

• Endowment*
• Classic Flexible Investment
• Core Flexible Investment
• Essential Flexible Investment
• PrimeFlex
• Guaranteed Income Plan#
• Guaranteed Growth Plan
• Discovery Retirement Optimiser - Endowment Version 1*
• Discovery Retirement Optimiser - Endowment Version 2*
• Discovery Retirement Optimiser - Endowment Version 3*
• Discovery Retirement Optimiser - Endowment Version 4*
• Standalone Discovery Retirement Optimiser - Endowment*

* The investment policy is not eligible to be used for secured credit if it's less than five years old and the client has made a partial withdrawal in that period. However, an investment is eligible if the client has an investment that's over five years old and has never made a partial withdrawal from it.
# The investment policy is not eligible to be used for secured credit if it's less than five years old, regardless of whether the client has made a partial withdrawal or not.

How to apply for secured credit

Clients must be existing primary accountholders of a Discovery Bank Black or Purple Suite. To apply for a secured credit facility:

1. Download the application form here.
2. The client needs to complete and sign it in black or blue ink.
3. The client or adviser needs to email it to credit@discovery.bank.

When we approve the client's credit limit, we'll send their cession agreement, which needs their physical signature. They must:

1. Complete and print the document.
2. Sign it in black or blue ink where necessary.
3. The client or adviser needs to email the document to credit@discovery.bank.

Once we have the completed documents, we'll load the client's new credit limit within 72 hours.

What are the fees for secured credit with Discovery Bank

On approval, we'll charge:

• A documentation fee of R950, including VAT.
• A monthly account administration fee is R50, including VAT, in addition to their usual Discovery Bank Black or Purple Suite monthly fees.

Interest rates that apply, including Dynamic Interest Rates, remain in line with the current rates for the Discovery Bank Black and Purple Suite for unsecured credit. If a client has a Discovery Bank Black Suite, that could mean a rate as low as prime -1%, and for clients on a Discovery Bank Purple Suite, as low as prime -2%, based on their Vitality Money status.

Contact us if you have questions

If you have questions, please reach out to distributionsupport@discovery.bank. You and your clients can also find more information on secured credit on the Discovery Bank Info and tips page.

Read the terms and conditions.

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Love Miles Ð-Day? It's back on 15 February 2022

Your Vitality and Discovery Bank clients are about to have a new favourite day in February - Miles Ð-Day! On 15 February 2022, Discovery Bank will double their Discovery Miles discounts. For one day. Every month.

Qualifying Discovery Bank clients with Vitality Money can get up to 20% off when they spend their Discovery Miles at over 40 in-store and online retail partners. To celebrate Valentine's Day, they can use their Discovery Miles discount as well as take advantage of the special offers from NetFlorist and Pandora. Ts and Cs apply.

Encourage your clients to set their alarms for 15 February 2022 and to make the most of their double Discovery Miles discounts.

Clients can read more about Miles Ð-Day on the Discovery website. Keep an eye on our Facebook, Twitter and Instagram pages or follow #MilesDDay for more updates and information.

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Clients now earn even greater interest

Following the recent repo rate increases from the South African Reserve Bank, we've increased the deposit rates clients earn across most of our Discovery Bank accounts.

Here's how our rates have increased, effective 3 February 2022:

• Transaction and credit card accounts: The deposit rate increased by 0.15%. This means clients can earn from 2.15% to 3.65%. Learn more.
• Demand Savings Accounts (including the Vitality Savings Account): The deposit rate increased by 0.15%. This means clients can earn from 2.9% to 4.4%. Learn more.
• 24-hour Notice Savings Accounts with a balance of less than R100 000: The deposit rate increased by 0.15%. This means clients can earn from 2.9% to 4.4%. Clients with balances of R100 000 or more in these accounts can still earn from 3.25% to 4.75%. Learn more.
• 32-day Notice Savings Account: The deposit rate increased by 0.4%. This means clients can earn 4.3%. Learn more.
• Fixed Deposit Accounts: Changes to individual rates for 3-, 6-, 12- and 18-month Fixed Deposit Accounts. Please note that deposits of R1 million or more still qualify for personalised rates. Learn more.

Advise your clients to take advantage of the latest savings rates by saving more. Please always visit www.discovery.co.za to view the latest available rates.

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Open. Convert. Save. Pay in seconds. Discovery Bank Forex Accounts now live.

Discovery Bank clients can now access our new forex offering - designed for transacting and saving in foreign currencies - 24/7 on the Discovery Bank app.

Through these unique accounts - the only Real-Time Forex Accounts in South Africa - clients can open a British Pound, Euro or US Dollar account, or all three, on the Discovery Bank app in seconds, without having to send any paperwork or additional documentation.

Your clients can start transacting in seconds and instantly convert their Rands to British Pounds, Euros or US Dollars, with zero transaction fees when transferring money between the accounts. They can save in these three global currencies with no minimum balance. Plus, they can make secure online payments in over 60 currencies and receive international payments in British Pounds, Euros, US Dollars and Rands.

They can also add a free, smart virtual card to make secure payments anywhere outside South Africa, or add a smart, physical debit card to withdraw money and make in-store payments abroad.

Clients get assistance with foreign currency allowance management, and they can track foreign transactions they make with us, using our app.

They can also choose to split fees, take them on or pass them over to a beneficiary when making foreign currency payments.

Existing account holders with a Discovery Bank Transaction Account, Card Account or Suite who are 18 years or older can add any of our forex accounts to their banking portfolio.

Learn more.

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January 2022

Introducing the only Real-Time Forex Accounts

Discovery Bank Purple clients and Discovery Bank accredited financial advisers with Discovery Bank accounts will get exclusive first access to the only Real-Time Forex Accounts within the next few days. This exclusive invitation will come from CEO Hylton Kallner and will include details about the bank's new forex capability as well as how to open these accounts.

This latest offering is the first truly real-time, 24/7, forex capability in South Africa. Clients will be able to open a British Pound, Euro and US Dollar Account in less than a minute on their banking app. Then, they can convert between their foreign currency and Rand accounts in real time, with zero transfer fees. Plus, they can save in these global currencies and make secure online payments in over 60 currencies. This functionality is included in the standard monthly fee for Purple clients.

Encourage your Purple clients to expand their banking portfolio with the Discovery Bank Forex Accounts today. Please remind them to update their banking app to the latest version (3.0.0).

Learn more.

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Switching debit orders = More Discovery Miles!

Your clients are in for a Discovery Miles surprise when they switch select debit orders. To qualify, clients need to switch their debit orders for Discovery products from their existing (external) bank account to their Discovery Bank account.

Your clients can earn up to 10 000 Discovery Miles for each Discovery debit order that they switch to Discovery Bank.

How to switch Discovery debit orders

Clients can switch their Discovery debit orders in just a few taps on the Discovery Bank app.

They need to:

1. Log in to the Discovery Bank app.
2. Tap More on the home screen, and select Debit orders.
3. Tap Switch Discovery debit orders. Then, they need to follow the instructions.

That's it - we'll do the rest for them. We'll pay their Discovery Miles into their Discovery Miles Account as soon as the switch goes through.

Clients earn Discovery Miles based on the rand value of each Discovery debit order - R1 for 1 Discovery Mile with a maximum of 10 000 Discovery Miles for each debit order.

Note that Discovery Health Medical Scheme premiums deducted via an employer are not eligible for this benefit.

Terms and conditions apply .

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Start 2022 on a high note with Miles Ð-Day

Miles Ð-Day is back to ease the post-holiday blues. Discovery Bank clients with Vitality Money can get everything they need at our Discovery Miles online and in-store retail partners this January.

Qualifying Discovery Bank clients with Vitality Money can already get up to 20% off at our Discovery Miles partners. But on Miles Ð-Day on 15 January 2022, you and your clients can save between 10% and 40% when you spend your Discovery Miles at our online and in-store retail partners.

The more Vitality products clients have, the higher their Discovery Miles discount.

Clients can read more about Miles Ð-Day on the Discovery website. Keep an eye on our Facebook, Twitter and Instagram pages or follow #MilesDDay for more updates and information.

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December 2021

Get Discovery Miles for everyone who joins

It's the season for giving. With Friend Referral Rewards, Discovery Bank clients can GIVE and get BACK Discovery Miles this December. By introducing their friends to the Future of Banking today, they'll gift their friends up to 5 000 Discovery Miles when they join. Plus, your clients will earn up to 5 000 Discovery Miles too!

Share these three simple steps with your clients

1 | They must log in to the Discovery Bank app to share their unique code with their contacts.

2 | Their friend must sign up with a Discovery Bank Credit Card Account or Suite and complete a transaction.

3 | Both your client and their friend will get up to 5 000 Discovery Miles.

Read more .

Encourage your clients to join Discovery Bank to earn these Discovery Miles!

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Friend Referral Rewards for credit card sales only

Since 1 November 2021, clients only earn Discovery Miles through Friend Referral Rewards when the person they refer joins with a Discovery Bank Credit Card Account or Suite.

From 16 December 2021, the same requirement will apply to your remuneration and recognition for advisers who onboard clients using their own Friend Referral Rewards code. Clients who join Discovery Bank through Friend Referral Rewards and choose to open a Discovery Bank Transaction Account will no longer earn you referral fees or count towards your recognition case count or production.

Clients must make a qualifying transaction

As with the Friend Referral Rewards client campaign, from 16 December 2021, a Friend Referral Rewards adviser sale will also only count as complete once the client has made a qualifying transaction within 60 days of opening their account. This includes an EFT, in-store or online card purchase or Discovery Pay transaction.

Advisers will still earn up to 5 000 Discovery Miles as part of the Friend Referral Rewards campaign when a client chooses a qualifying product - in addition to the referral fees and recognition earned. See the updated remuneration manual for more information, as well as the Friend Referral Rewards client campaign terms and conditions .

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Product fees updates for 2022

Since the launch of Discovery Bank in 2019, we've kept our fees the same - particularly in the face of challenges brought on by the COVID-19 pandemic. To ensure that we can keep offering clients the high level of service and innovation they're used to, we're introducing a minimal increase in fees for 2022.

From 1 January 2022, monthly account fees and transaction fees will change. The changes in upfront monthly account fees for each product are:

Primary product type	Card colour	2019 to 2021	2022
Transaction Account with pay-as-you-transact fees	Gold	R10	R10
	Platinum	R45	R50
	Black	R85	R90
Transaction Account with bundled fees	Gold	R120	R125
	Platinum	R195	R210
	Black	R275	R290
Card Account (standalone credit card)	Gold	R75	R80
	Gold Prefunded*	R90	R95
	Platinum	R120	R130
	Black	R185	R200
Suite	Gold	R185	R195
	Platinum	R240	R250
	Black	R440	R465
	Purple	R550 + R2 750 annual card fee	R570 + R2 950 annual card fee
Previous Discovery Card (effective monthly fee including Discovery Miles annual fee)	Blue and Gold	R62.50 (R98.82)	R78 (R118)
	Blue Prefunded	R90 (R126.32)	R100 (R140)
	Platinum	R95.35 (R131.67)	R110 (R150)

*Only available to clients switching from the previous Discovery Blue Prefunded Card

View the updated fees for each product set here:

• Gold Collection fees
• Platinum Collection fees
• Black Collection fees
• Purple Suite
• Discovery Card

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November 2021

A guide to Discovery Bank's credit application process

Applying for credit on the Discovery Bank Financial Adviser Platform is a quick and seamless process. However, sometimes you or your client may not know what to do next. That's why we've compiled a guide covering the different phases in the credit application process, with information on what you can expect to see and the documents clients need to have to proceed.

View our guide to Discovery Bank's credit application process to learn more about:

• Credit product applications
• The credit assessment
• Credit decline letters and how to help clients
• Documents required for credit applications
• Frequently asked questions.

Three important tips for a smoother credit application experience

1. You have to submit specific income documents based on your client's declared source(s) of income:
   • If your client earns a fixed monthly income from an employer, select Salary/Wages. However, if your client's income varies month to month, select Commission.
   • Capture your client's income and expenses information as accurately as possible to avoid a change in the outcome of their application when we verify their documents.
2. When submitting proof of income documents, the following requirements are necessary for a successful submission:
   • Documents must be in the client's personal name and not in the name of a spouse or company.
   • Income values must be reflected on the documents and match what was declared during the application process.
   • Documents must be for the most recent three consecutive months, with the last document's period date less than 30 days from the application date.
3. For applications where we gave preliminary credit approval, the Credit Operations team will only verify a client's supporting documents once the client has downloaded the Discovery Bank app and completed their in-app registration process. Client's mustn't take too long to complete this step, or else the already submitted documents risk becoming outdated.

Understanding credit declines

If we decline your client, we'll provide you with a Declined credit letter, which outlines the reasons why we declined the application. We can decline credit due to their risk profile, or affordability, or both. You can download this letter, and we will also email it to your client.

Risk-related decisions include previous credit product misuse or mismanagement, low credit scores, or overexposure based on existing credit products. Alongside each reason, we'll provide steps clients could take to improve their risk metrics to improve their chances of future credit approval.

The letter also includes an affordability statement. The affordability statement provides a view of the information you gave us during the client's application against our minimum requirements, as well as against the information we were able to verify using the client's supporting documents and credit bureau data during income verification.

The affordability statement provides a breakdown of a client's provided and verified income, living expenses, and credit commitments. We use this information to determine the client's disposable income (we need this to be more than R500) and their debt service ratio (which needs to be less than 66%).

Declined credit letters also include all of the client's accounts in line with information from the credit bureau. This can be very useful for you and your clients in identifying any problematic accounts with missing payments or high credit use. Plus, you get sight of the credit repayment value Discovery Bank uses in the affordability calculation.

Learn more about the credit application process, or contact distributionsupport@discovery.bank for any further queries.

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Miles Ð-Day Black Friday Weekend Takeover

Discovery Miles are already more valuable than cash, and on the 15th of each month, Miles Ð-Day, they're worth even more!

And now we're thrilled to announce our Miles Ð-Day Black Friday Weekend Takeover from 26 to 29 November, where you and your clients can get an extra 10% to 40% discount on top of your Black Friday savings when paying with Discovery Miles at our online and in-store retail partners.

There is still time to earn Discovery Miles. Help your clients to apply for a Discovery Bank credit card today.

Read more

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Clients earn more with our Fixed Deposit Accounts

We've increased interest rates clients can earn when saving with our range of 12- to 36-month Fixed Deposit Accounts. Discovery Bank offers highly competitive savings rates of up to 8.71%, with a range of payout options and investment periods of up to 60 months available on deposits of R10 000 or more.

Remember that you can earn commission on deposits of R500 000 or more, with the option to request preferential interest rates for clients depositing a minimum of R1 million.

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October 2021

See how Discovery Bank stacks up against competitors

We understand that it's a big decision for clients to change their banks, and that it's important they're able to easily identify and compare different competitor products to see where they stand to gain the most value.

To assist you and your clients, we've developed the new competitor product comparison tool. The tool covers a wide range of products on the market - over 50 products offered across 7 competitor banks - and is simple and intuitive to use for both advisers and clients.

We also make it easy to compare products by giving each product a Banking Value multiplier. The Banking Value multiplier is the ratio of the total rewards value and interest earned, relative to the fees a typical client pays. The higher the Banking Value multiplier, the greater the value a client can get back relative to a product's cost.

Side-by-side comparisons in just a few clicks

To compare products using the product comparison tool, simply select:

• The client's existing bank
• The client's existing product
• Whether the client has a credit card with their product (this impacts their rewards)
• Whether the client has an overdraft with their product (this impact their fees).

We'll then provide an easy-to-understand view containing:

• Up to four comparable Discovery Bank products based on the client's existing product type and associated income level
• Each product's Banking Value multiplier
• Reward earn rates and rewards partners across multiple lifestyle and travel categories, including groceries, fuel, and flights
• Interest earned on positive balances in current and credit card accounts
• Monthly banking fees and transaction charges (such as for withdrawals, payments and prepaid airtime and electricity purchases).

A powerful tool to use in the sales process

Share the product comparison tool with your clients and use it as part of your sales conversations, along with the interactive shared-value stack, to show your clients how much more value they could get by upgrading their bank today.

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Get even more rewards this Miles Ð-Day

The countdown to the next Miles Ð-Day has begun. Your Vitality and Discovery Bank clients can once again look forward to getting double Discovery Miles discounts on 15 October 2021.

Discovery Miles are already more valuable than cash. On any regular day, qualifying Discovery Bank clients with Vitality Money can get up to 20% off at over 40 Discovery Miles online and in-store retail partners. But on Miles Ð-Day, they can save between 10% and 40% when spending Discovery Miles.

Plus, this month, we're giving clients even more rewards as we celebrate 10 years of Smart Shopper savings with Pick n Pay. On 15 October 2021, clients can get up to 40% off AND earn 10 000 Smart Shopper points when they spend their Discovery Miles at Pick n Pay stores and swipe their Smart Shopper card. For one day only. Visit www.pnp.co.za to learn more.

Parents can already use their Discovery Miles to shop in store at Babies R Us and Toys R Us. And now they can spend their Discovery Miles at Babies R Us and Toys R Us online too.

Share our latest news article with your clients for more information. They can also keep an eye on our Facebook, Twitter and Instagram pages or follow #MilesDDay for more updates.

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Clients get intelligent insights into their finances

As part of Discovery Day 2021 held on Thursday, 30 September 2021, Discovery Bank launched the Vitality Money Financial Analyser, a financial management tool. The Financial Analyser allows clients to take control of their finances. This innovative new tool gives clients in-depth insights so they can track and optimise their finances, and get rewarded for taking steps to manage their money well. It uses advanced analytics and data processing to provide personalised information about their income, savings and spending habits.

The Financial Analyser will let your clients set spend alerts, flag overspending and save more by helping them understand their spending trends. Clients can use it to optimise their finances and get rewarded for taking steps to manage their money well.

Accessing the Vitality Money Financial Analyser on the banking app

Clients can:

• Get a simple, real-time view of their finances
• Get automatic categorisation of expenses into more than 160 categories
• Understand spending trends by category over time
• Create personal segments for holidays, home improvements or anything they want
• Easily recategorise transactions using predictive text to quickly find them again
• Conveniently upload and store important receipts or documents and link them to specific transactions using Smart Vault
• Create their own budget or let us automatically create one based on their spend trends.

Through the use of the Vitality Money Financial Analyser, your clients can boost their Vitality Money status and get up to 5 000 Vitality Money points by setting up their budget and sticking to it.

Read more on how Discovery Bank rewards your clients for managing their money well.

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Own the latest iPhone 13 with Vitality Active Rewards and Discovery Bank

The new iPhone 13 will be available in South Africa from 8 October 2021.

Qualifying Discovery Bank clients can earn cash back each month on a new iPhone 13 when they achieve their weekly Vitality Active Rewards money goals. If they have Vitality Health and Vitality Drive, they can increase their cash back to up to 100% back by also achieving their exercise and drive goals. Here's how:

1. Activate Vitality Active Rewards in the latest version of the Discovery app.
2. Browse the iPhone 13 models in the Discovery Bank app.
3. Visit an iStore to select the iPhone 13 and complete the activation and purchase process.
4. Achieve Vitality Active Rewards goals over 24 months to earn cash back.

The Vitality Active Rewards with iPhone benefit is only available to clients with a Discovery Bank Platinum or Black Card Account, or a Discovery Bank Platinum, Black or Purple Suite. All accounts must be in good standing, with a monthly credit card spend of at least R2 500 and a minimum available credit facility on their credit card account of R20 000 at the time of purchase.

Encourage your clients to take advantage of this exclusive offer by joining Discovery Bank and activating the Vitality Active Rewards with iPhone benefit today. Terms and conditions apply. Vitality Active Rewards with iPhone FAQ.

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Discovery Bank Launch 2021

At Discovery Bank, we constantly work to enhance our value proposition to bring clients benefits and state-of-the-art technology to make banking with us convenient and more rewarding. We've shown strong growth and remain at the forefront of digital innovation, while our shared-value banking model and world-class digital capabilities support clients to improve their financial wellbeing.

Here's more on our September launch:

Discovery Bank Multicurrency FX Account

The Discovery Bank Multicurrency FX Account allows clients to save and transact in Euro, British Pounds and US Dollars, and easily track and manage their foreign currency allowances on transactions they make through Discovery Bank. All Discovery Bank clients can now also receive international payments and choose to pay in over 60 currencies.

Clients can trade with EasyEquities and Discovery Bank

We've made trading easier through a strategic partnership with the EasyEquities share-trading platform. Clients can now link their existing EasyEquities account to a Discovery Bank account to view their EasyEquities portfolio, and will automatically earn Vitality Money points for their investments.

The Vitality Money Financial Analyser

The new Vitality Money Financial Analyser uses advanced analytics to give clients the insights on their income, expenses and savings, making it the smartest way to track and improve their finances. Clients can boost their Vitality Money status and get up to 5 000 additional Vitality Money points by setting up a budget and sticking to it.

New travel benefits

We've enhanced our travel rewards to give clients even more value. Discovery Health Medical Scheme (DHMS) members now get an automatic 10% discount on flights, accommodation, car hire and travel packages, while Discovery Bank clients can enjoy up to 75% off even more flights with Vitality Health and Vitality Money. Clients can also access Vitality Travel, a new exclusive booking platform on the Discovery Bank app that offers them the opportunity to book an entire trip, including flights, accommodation, and car hire, in a convenient single checkout.

We've enhanced Discovery Pay

Discovery Pay has been enhanced to allow DHMS and Vitality members to transact seamlessly across the healthcare system and instantly settle medical bills, get access to Vitality's network of health and fitness partners with Pay as you Gym, and easily pay Discovery clients in their contact list using just their cellphone number.

Members can easily activate Discovery Pay in the Discovery Bank app, and they'll then also get access to additional benefits including Vitality Travel, Vitality Money and Discovery Miles.

Helping your clients get credit based on investments with Discovery Invest

Clients can enjoy the benefits of a structured credit facility of up to R5 million with Discovery Bank with the backing of their existing Discovery Invest investments. They won't give up their investments or pay penalties or taxes.

Tools to enhance your Discovery Bank sales

The new Discovery Bank competitor comparison tool compares over 50 bank products across South African banks, and will give you and your clients an easy-to-understand comparison across, rewards and partners, positive balance interest rates and transaction fees.

New Leads Suite campaigns with prioritised client leads that you can use to identify priority Discovery Bank sales opportunities have been made available.

Read more about the Discovery Bank launch under the Bank section of Marketing Support on the Financial Adviser Zone (FAZ).

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September 2021

Hylton Kallner chats with Aki Anastasiou

Hylton Kallner, Discovery Bank CEO spoke with Aki Anastasiou of the What's Next show earlier this week to discuss Discovery Bank. With the interview now available to watch online, you can get further insights on Discovery Bank as the Future of Banking.

In this episode, Hylton discusses the digital banking revolution and why South Africans are moving away from branch-based banking and towards digital alternatives. He also takes the time to talk about untapped markets and discusses Discovery Bank's shared-value business model.

Watch the season premiere today.

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Coming soon - the next Miles Ð-Day

Discovery Bank clients can get ready for the next Miles Ð-Day on 15 September 2021.

Clients are loving our most rewarding day of the month - and for good reason. On the 15th day of every month, Discovery Bank gives them double their Discovery Miles discount, the rewards currency of the future that's already more valuable than cash.

Here's a reminder of how it works:

• Qualifying Discovery Bank clients with Vitality Money can get up to 20% off at over 40 Discovery Miles online and in-store retail partners.
• On Miles Ð-Day, they can get between 10% to 40% off at our partners, including Cape Union Mart, Clicks (in store), Dis-Chem, Exclusive Books, iStore, Loot, Makro, OneDayOnly, Pick n Pay (in store), Sportsmans Warehouse and Yuppiechef and many more.
• Clients cannot get Miles Ð-Day discounts at any of our travel partners.
• If they choose to shop at takealot.com, they can only redeem their Discovery Miles on the website (www.takelot.com) and not yet in the mobile app.

To find out more, read our September Miles Ð-Day article.

Keep an eye on our Facebook, Twitter and Instagram pages or follow #MilesDDay for more updates and information.

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We've enhanced the Discovery Bank remuneration structure

Discovery Bank has experienced strong sales growth over the last six months. Since the launch of the adviser sales platform, more than 1 000 advisers have signed up to become accredited to sell Discovery Bank products, with sales having increased 83% a month on average since April. Given the increased engagement and feedback, we're excited to announce the following improvements to the remuneration structure for new Discovery Bank sales.

Earn up to 20% more in upfront remuneration

We received feedback that advisers would like more certainty about the remuneration they can expect. In response, we've increased referral fees on Credit Card Accounts by 10%, and Suites by 20%, and instead removed the Vitality Money engagement booster which required clients reach Diamond status within six months.

Plus, as an alternative sales option to the Financial Adviser Platform, you can also now earn 50% of the commission as a referral fee. This will happen if your clients complete their applications themselves using the banking app and use your unique Friend Referral Rewards code when signing up.

We'll pay referral fees as a single payment in the month of activation

We've removed the two-instalment payment for referral fees. You'll now receive all fees in a single instalment in the month the sale is completed. This will apply to all sales completed before the 25th of the month, with payment made by the 30th of the month. For sales that are completed after the 25th of the month, we'll pay in the following month's cycle.

You'll also now be able to earn referral fees once a client's account is successfully opened, because we've removed the card activation and minimum card spend qualifying criteria.

Changes are effective immediately

We've backdated the new structure for all sales completed since 1 July 2021. We've paid all eligible outstanding second instalments for sales completed to date, as well as true-ups on sales completed in the July cycle, as part of the August payment run.

The new updated remuneration manual is available on the Financial Adviser Zone (FAZ) for further information. The commission and payment rules on large deposits in Discovery Bank savings accounts remain unchanged.

Please note that the accreditation requirements to market and sell Discovery Bank products remain as before. This is regardless of whether you choose to onboard clients using the Financial Adviser Platform or the Discovery Bank app using Friend Referral Rewards. If you're unsure of whether you're accredited or what steps to take, please contact your compliance officer or the Discovery Bank Distribution Support team for further information.

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Help your engaged Vitality clients join Discovery Bank and boost their rewards

We're pleased to confirm that our Discovery Bank sales campaigns are now live on Lead Suite. They're available to Discovery-Bank-accredited tied advisers with eligible Vitality clients on their books.

For the rest of September 2021, view your lists of existing Vitality clients who already engage with the HealthyFood and HealthyCare benefits. These clients have the potential to double or triple their rewards each month when they join Discovery Bank.

Boosted Vitality rewards

When clients get a Discovery Bank credit card, they can get up to 75% back on HealthyFood items and up to 50% back on HealthyCare purchases each month.

Your clients who join Discovery Bank and engage with Vitality Money can triple the value of the rewards they already enjoy from Vitality Health. That's as much as an additional R36 000 a year with a Discovery Bank Gold Suite, R50 000 a year with a Platinum Suite, or R70 000 a year with a Black Suite.

See all of the great rewards clients can enjoy when they join Discovery Bank using our interactive shared-value stack tool.

Clients can enjoy enhanced Discovery Miles

When clients join Discovery Bank and Vitality Money, they'll earn most of their existing Vitality Health rewards in Discovery Miles instead of receiving cash back.

This is incredibly powerful because their Discovery Miles are more valuable than cash, especially on Miles Ð Day on the 15th of every month. On Miles Ð Day, clients can enjoy up to 40% off when spending their Discovery Miles at over 40 in-store and online retail partners.

Request your campaigns and find more information

To request your HealthyFood and HealthyCare boost campaign lists, simply log in to the Financial Adviser Zone and:

1. Select LEADS, then Lead Suite, then Sales campaigns.
2. Go to the New Campaign tab and select Bank from the product list.
3. Select the HealthyFood boost campaign.
4. Click Request campaign.
5. Repeat the process for the HealthyCare boost campaign.

Please note that campaign lists take up to 48 hours to become available to you under the My Campaigns tab.

Learn more about boosted HealthyFood and HealthyCare rewards by viewing the HealthyLiving video training and e-learning modules on the Discovery Institute of Training learning portal.

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The Priority Fast Track launches at Cape Town International Airport

We're proud to announce that Cape Town International Airport is now part of the Discovery Bank Priority Fast Track service. This follows the launch of Priority Fast Track at OR Tambo International Airport in July 2020.

With Priority Fast Track, clients can now save time and reduce the stress of travel. Qualifying clients get exclusive access to Discovery Bank Priority Fast Track, which offers them the opportunity to enjoy faster and more efficient security clearance at OR Tambo International Airport and Cape Town International Airport domestic departures.

How it works

Priority Fast Track allows Discovery Bank clients with Discovery Bank Black or Purple cards to conveniently skip the waiting line and speed through domestic departure security clearance.

1. Clients simply need to show their physical or virtual Discovery Bank Black or Purple card at domestic departure gates.
2. Business-class passengers and priority passengers can also take advantage of Priority Fast Track. All they have to do is show their physical or electronic boarding pass at domestic departure gates.

Priority Fast Track also allows clients to feel safer when they travel by avoiding unnecessary time in public areas and queues. Just another way we try to enhance and protect the lives of our clients.

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July 2021

Clients can now bank on any device

Discovery Bank has been designed to deliver the best digital banking experience to our clients and your clients can now do their online banking across all devices on discovery.co.za. Our new online banking platform has the transactional capability and familiar design and features clients have come to know and love on our banking app.

We're mobile first, but have enhanced our banking features to be accessible across all devices, including clients' desktops, laptops and tablets. And they're assured of the highest security measures no matter which device they prefer.

Online banking gives clients the convenience of using a larger screen when making digital payments and transfers, and offers another way to manage their documents. For example, clients can:

• Manage their beneficiaries, personal information and settings, and do their day-to-day banking, such as making digital payments and transfers, with a second-factor authentication on the mobile app for more sensitive transactions to maintain the highest security levels.
• Personalise and download statements, and find specific transactions with Smart Search.
• Access their pictures and files stored on their device to conveniently attach directly to transactions, enabling them to use their bank account as a secure and fully searchable vault for all of their record-keeping.
• View our helpful 'how-to' videos, and more.

Clients can see all their accounts and rewards on one convenient dashboard

Your clients can see all their accounts and cards at a glance and manage them with our quick links. However, their banking app will always be their main account management tool because clients need it to approve payments and transactions, for example.

Then, enclosed in their Vitality Money status, clients will see:

• The five behaviour rings and the points they've earned for each behaviour
• Their Vitality Active Rewards goals progress
• Their Dynamic Interest Rates
• Their Discovery Miles balance as well as their spend discount
• The rate at which they earn Discovery Miles for exercising and driving well
• All their rewards percentages

Clients have the best of both worlds

Your clients log in to online banking on discovery.co.za. They simply click on Bank on the homepage, then Online Banking.

And they should keep in mind that they still have their bank branch in the palm of their hand with our banking app - anytime, anywhere.

It's the Future of Banking. Now.

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Vitality Active Gear for Vitality Money members

Qualifying Discovery Bank clients with Vitality Money only can now save up to 25% upfront on qualifying fitness devices, and Nike performance footwear and apparel at Sportsmans Warehouse, Totalsports and Nike Concept stores with Vitality Active Gear. Clients with Vitality Health and Vitality Money can get up to 75% off Vitality Active Gear.

The Vitality Money portion of the upfront discount depends on a client's product type, card colour, Vitality Money status and qualifying previous month's credit card spend. Clients can use our calculator to see their discounts from Vitality Money.

Clients can get a further up to 20% off the discounted amount of their Vitality Active Gear purchases when paying with Discovery Miles at Sportsmans Warehouse and Totalsports. On Miles Đ-Day, clients can double their Discovery Miles discount and save up to 40%.

To use the benefit

Clients must first activate Vitality Active Rewards on the Discovery app. When shopping at their preferred partner, clients get their reward code or QR code in the Discovery app by selecting Vitality Active Rewards > Vitality Active Gear. Clients must present their reward code or QR code at the till.

Learn more about Vitality Active Gear.

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KZN relief: matching donated Discovery Miles

In the aftermath of the violence and devastation across KwaZulu-Natal, we've been moved and inspired by the goodwill and resilience of the most affected communities. As a shared-value bank, our entire model is built on working with our clients to achieve positive outcomes. In line with this philosophy, we've looked at how we can use our products to assist emergency and relief efforts - and make it easier for our clients to participate in this.

Clients can now donate their Discovery Miles to the Gift of the Givers Foundation through our banking app - and Discovery Bank will match their contribution.

Clients can also make a donation directly from their other transactional or demand savings accounts on the Discovery Bank app.

Three easy ways to donate to Gift of the Givers

Clients can:

• Go to their Discovery Miles Account, tap on Spend, then on the Donate button and confirm the number of Discovery Miles they want to donate.
• Go to any of their other transactional accounts, like their transaction account, or their demand savings accounts, tap on the Donate to Gift of the Givers button, and confirm the amount they want to donate.
• Tap on Transact and then tap on Pay and search for Gift of the Givers, loaded as a public beneficiary, and confirm the amount they want to donate.

We'll donate even more through Friend Referral Rewards

With Friend Referral Rewards, your clients already earn up to 5 000 Discovery Miles for every friend they refer who signs up with a qualifying Discovery Bank account, and they earn up to 5 000 Discovery Miles too. And from today, we'll also match the Discovery Miles clients earn for each friend who signs up, and donate up to 5 000 Discovery Miles to Gift of the Givers too.

Donations of Discovery Miles through our banking app and Friend Referral Rewards will be available until 31 August 2021.

We hope that your clients will join us in supporting this worthwhile cause.

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Save up to 20% at our new Discovery Miles online partner, Makro

We're happy to announce that Makro, South Africa's favourite one-stop retailer, has joined our Discovery Miles online partner network. Qualifying Discovery Bank clients with Vitality Money can now spend their Discovery Miles online at Makro and save from 5% to 20%. Learn more about the 20% Discovery Miles discount.

Clients can save even more

Remember, on Miles D-Day, clients can get double the Discovery Miles discount - that's up to 40% off - when using Discovery Miles for purchases at their favourite Discovery Miles online and in-store partners for 24-hours only on the 15th of each month.

Please tell your clients that they can now get even more value out of their Discovery Miles when they shop at www.makro.co.za. And remember to show your Vitality clients how rewarding joining Discovery Bank can be.

Your clients must be able to pay the full purchase price in Discovery Miles to get the discount. We'll let you know when combination payment methods are available for clients to take advantage of discounts.

Find out more.

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Introducing Miles D-Day: launching 15 July 2021

Count down to Miles D-Day, the 15th of every month, with your clients. Shop and save more on the spoils you and your clients have had your eye on.

How the Miles D-Day discount works

Your clients with qualifying Discovery Bank accounts and Vitality Money can now get up to 40% off when using their Discovery Miles for purchases at their favourite Discovery Miles online and in-store partners. This is valid every month for 24 hours only. So, get ready as we launch our first Miles D-Day on 15 July 2021.

Instead of the usual discount of up to 20% off when shopping at Discovery Miles online and in-store retail partners, clients can get from 10% to up to 40% off on Miles D-Day.

Clients have 24 hours (from 00:00 to 23:59) to save double at our Discovery Miles partner network. This includes Cape Union Mart, Dis Chem, iStore, Loot, NetFlorist, OneDayOnly, Sportsmans Warehouse and Yuppiechef.

Remember to let your clients know that they must download the latest version of the Discovery Bank app to get their discount.

Terms and conditions

Only members who are qualifying Discovery Bank clients with Vitality Money enjoy discounts when spending their Discovery Miles through our Discovery Miles online and in-store retail partner network.

The Miles D-Day offer excludes:

• Discovery Miles used through travel partners. These include kulula.com, Travelstart, SafariNow and any of the Dream Destination benefits, which include Contiki, Royal Caribbean Cruises and World Leisure Holidays.
• Discovery Miles purchases on the Vitality Mall with Vitality Active Rewards in the Discovery app.
• Discovery Miles used to purchase airtime, data, and SMS bundles and prepaid water and electricity in the Discovery Bank app. These purchases may still be eligible for the everyday discount of between 5% and 20%.

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Enhancing travel insurance for Discovery Bank clients

We're ending our long partnership with Oojah Travel Protection (underwritten by Hollard Insurance), who provided travel insurance to our Discovery Card and Discovery Bank Gold and Platinum cardholders. However, we're happy to confirm that free international travel insurance for these cardholders will now be underwritten by Discovery Insure Ltd, which offers additional value to clients.

This change will be effective from 1 August 2021.

Discovery Bank Black and Purple cardholders will continue receiving free international travel insurance from Visa through Chubb Insurance South Africa Ltd.

New and enhanced benefits

We've created a superior experience that comes with exciting new benefits:

1. Increased limits on medical emergencies.
2. The inclusion of debit cardholders.
3. Increase in age limits to cover individuals up to the age of 80 years for medical emergencies.
4. There's no age limit for personal accident cover.

How it works

Clients whose accounts are in good standing* qualify for free travel insurance cover when travelling internationally.

Discovery Insure will activate the travel insurance cover when a client buys an international travel ticket in South Africa using a Discovery Bank card, including the previous Discovery Card, or Discovery Miles. When clients buy an international travel ticket, they don't have to contact us for a policy because Discovery Insure will automatically send it to them.

Medical cover

The enhanced travel insurance covers emergency medical (in the absence of cover through Discovery Health Medical Scheme's international travel benefit) and non-medical costs outside the borders of South Africa for 90 days from the date of departure from South Africa. Cover ends upon the client's return home or after 90 days from the date of departure from South Africa, whichever happens first.

Who underwrites the different accounts

Important

Discovery Insure may contact qualifying clients to discuss the terms and conditions of the cover. The travel insurance terms and conditions and policy documents for Discovery Bank Black or Purple credit cardholders are all available on the Visa website.

Because of our ongoing partnerships to secure free travel insurance for clients, we may have to share relevant personal information with Visa and Discovery Insure to activate cover from time to time.

All parties agree to keep clients' personal information confidential and they'll only use it to manage their travel insurance.

Clients must read the travel insurance terms and conditions before they travel. By doing so, they will know more about the benefits, cover value, and full travel insurance rules.

<sub>Discovery Insure Ltd is a licensed non-life insurer and an authorised financial services provider. Registration number 2009/011882/06. Product rules, terms and conditions apply. Full product details, including limits, are on www.discovery.co.za or call 0860 878 233.
* Good standing means that no Discovery Bank accounts and credit facilities are overdrawn, in arrears, in default, or subject to any legal process with Discovery Bank including keeping KYC (verification information) and AML (anti-money-laundering) information up to date. 'Legal process' excludes debt review as defined in the National Credit Act 34 of 2005.</sub>

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Discovery Bank. An award-winning digital bank.

Innovation. Efficiency. Cardholder satisfaction. Discovery Bank has been recognised for delivering all three at the 2020 Visa Global Service Quality Awards.

Discovery Bank is proud to announce that we've excelled across the board at the 2020 Visa Global Service Quality Awards. Visa has recognised Discovery Bank for excellence in all seven categories in Sub-Saharan Africa, including its commitment to:

• Enabling safe, secure contactless transactions
• Giving cardholders a simple, frictionless experience
• Providing excellent customer service, both domestic and across borders

According to Visa, recipients of its prestigious awards fulfil its brand promise to provide the most secure and seamless experience possible.

"As a digital bank, we aim to give our clients only the best service and products," says Discovery Bank CEO Hylton Kallner.

"We are ecstatic that Visa acknowledged our commitment to innovation, customer satisfaction and operational efficiency, and awarded us in all seven categories."

Complete list of awards

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June 2021

Ending soon: Sunglass Hut, Apple Watch and Worth special offers

Clients need to know: this is their last chance to get 20% off at Sunglass Hut, get Apple Watch at no activation fee, and boost their Vitality Money status with Worth's online financial education courses.

Sunglass Hut 20% discount ends 28 June 2021

Until 28 June 2021, qualifying Discovery Bank clients can get 20% off on select sunglasses at Sunglass Hut. Plus, get an extra 5% to 20% off the discounted price when paying with Discovery Miles.

• Read more about the Sunglass Hut 50th anniversary special offer.

Apple Watch offer ends 30 June 2021

For a limited time only, clients can skip the R999 activation fee when they activate the Vitality Active Rewards with Apple Watch benefit. This offer ends 30 June 2021.

They'll only pay a R10 admin fee using their qualifying Discovery Bank credit card. Vitality 65+ members will get the admin fee refunded.

• Read more about the Apple Watch limited offer.

Last chance to earn CPD points and boost your Vitality Money status with Worth

Get first-hand experience of a Worth course for free, now extended to 21 June 2021! Sign up for a course today, and we'll pay for it. Plus, you'll earn 20 CPD hours for completing the Wealthy Couples^TM course and 9.5 CPD hours for completing the Wealthy Me^TM course. Sign up here before 21 June and complete a course by 30 June and you could get a Vitality Money status boost.

Discovery Bank clients can access Worth's online financial education courses valued at R4 999 for only R399. Plus, clients on Blue, Bronze or Silver Vitality Money status can boost their status by signing up and completing a Worth online Money Coaching^TM course by 30 June 2021.

• Read more about this limited status boost offer.

Encourage your clients to apply for a Discovery Bank credit card to take advantage of these and other incredible special offers. Plus, they'll earn up to 5 000 Discovery Miles when they sign up.

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Showing clients the power of shared-value banking

We're proud to announce that you, clients and potential clients can now experience the power of shared-value banking with our new powerful, interactive shared-value stack tool. As a bank that's built on shared value, we offer clients and advisers the latest tech to make banking with us more rewarding. We want to make sure that everyone who banks with us knows how to get the most value when they manage their money well.

Offering potential and current clients more value

The interactive Discovery Bank shared-value rewards stack tool offers clients and potential clients the opportunity to see how their rewards change.

Clients who currently bank with us will see how improving their personal banking portfolio can unlock more value from their rewards stack. They can use the tool to explore the different Discovery Bank and Vitality products to see how making small adjustments can lead to greater rewards.

By using this tool, potential clients can see how their rewards change when they upgrade to Discovery Bank products, join other Vitality programmes and manage their money well with Vitality Money.

How to access the tool

The tool is available to everyone. We want our potential clients to see the value of banking with us and our existing clients to get the most out of their rewards by reviewing their rewards stack.

Clients or potential clients can go to https://www.discovery.co.za/bank/shared-value. Once on the page, they need to:

1. Start by selecting their Discovery Bank card colour (if they're already a client) or the card colour they want.
2. Select the Discovery Bank product they're interested in (transaction account, credit card account or suite).
3. Tick the relevant Vitality programme box if they have Vitality Health or Vitality Drive, or both.
4. Choose their current or predicted Vitality Money status by clicking on the status bar (Blue, Bronze, Silver, Gold or Diamond).
5. Scroll down to see their rewards and benefits unlock.

Each decision a client makes creates set values in the form of rewards such as better interest rates on savings and borrowings, dynamic discounts on HealthyFood and HealthyCare, travel discounts, and Discovery Miles.

The page also allows for a side-by-side comparison of different banking products.

This innovative tool has many practical uses when you want to show clients or potential clients the power of shared-value banking. The tool is also available on the Financial Adviser Zone.

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Save with the bank that gives you one of the best interest rates in SA

As a shared-value bank, we want to help our clients to become financially strong enough to weather any storm. We do this by offering them market-leading interest rates on their savings. And now, we are happy to confirm that the data shows that we have one of the best savings rates when compared to the biggest banks in South Africa.

What makes us different

Discovery Bank does savings differently. We know that saving smart is a big part of building a strong savings profile. We also know that everyone's saves differently, so we've designed our savings accounts to give clients value based on their needs. We understand that some clients want instant access to their savings through a Demand Savings Account but don't want to sacrifice high yields, and we also understand that some clients want to let their money grow in a Notice Savings Account and get better returns.

Clients need to take advantage of our Dynamic Interest Rates

Our Dynamic Interest Rates give us a competitive advantage. Other banks base the interest rate they give to clients only on the duration of how long they'll keep their money with them and will offer lower interest on demand savings accounts.

We, on the other hand, offer clients Dynamic Interest Rates, which allows them to control the interest rates of any savings account they have with us by managing their money well and improving their Vitality Money status. In essence, they can save more and even pay less on credit

Our Dynamic Interest Rates are designed to counter the effects of interest rate changes and we always offer clients market-leading rates.

We offer superior rates that are up to 1.2 times greater than the market across our savings products. With us, clients earn up to 4.25% on demand savings today, while other banks only offer this rate on 12- or 18-month fixed deposits.

Advise your clients to make the most out of our competitive interest rates and saving products so that they can secure your financial future today.

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May 2021

The Discovery Bank Charity Challenge is here!

Following the launch of our Friend Referral Rewards, our Vitality and Discovery Bank ambassadors have jumped onboard to raise money for their charities in the Discovery Bank Charity Challenge! They're sharing their unique referral codes on their social platforms and donating all the referral Discovery Miles they earn to their chosen charity. Clients will also get up to 5 000 Discovery Miles for joining with an ambassador code and engaging with Discovery Bank.

At the end of the challenge, we'll give the ambassador who raised the most for their charity R25 000 extra for their charity. Look out for social media updates from Chad le Clos, Caster Semenya, David Higgs, Jo-Ann Strauss, John Sanei, KG Montjane, Lucas Radebe, and Wayde Van Niekerk to find out their Charity Challenge referral codes and which charities they support.

Read more about the Discovery Bank Charity Challenge.

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Clients can get 20% off or more at Sunglass Hut

Sunglass Hut, a Discovery Miles in-store partner, is turning 50! To celebrate this momentous milestone, we're bringing Discovery Bank clients a special offer this month.

From 28 May 2021 to 28 June 2021, qualifying Discovery Bank clients can get an upfront 20% discount on select items when they pay with their Discovery Miles, Discovery Bank card or a combination of both at Sunglass Hut.

Additional discounts with Discovery Miles

Because Discovery Miles are more valuable than cash, qualifying Discovery Bank clients with Vitality Money who pay with their Discovery Miles can get an EXTRA 5% to 20% off the already discounted price based on their Discovery products.

Clients simply need to buy sunglasses in-store at any Sunglass Hut to get their upfront 20% discount at the till. They must show their Discovery Bank card or Discovery Miles code from the Discovery Bank app to the cashier to redeem their discount.

Please let your clients know about this special offer so that they don't miss out. They can also keep an eye on Discovery's Facebook, Twitter and Instagram pages, where two pairs of Ray-Ban sunglasses are up for grabs every week until 28 June 2021.

Limits, terms and conditions apply.

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You and your clients can get a Vitality Money status boost

Discovery Bank clients have incredible opportunities to get financially stronger through Vitality Money.

Our clients get exclusive discounts on select online Money Coaching^TM courses through Worth, an independent financial education provider. Now, we're giving clients who complete a Wealthy Me^TMor Wealthy Couples^TM course by 30 June 2021 a Vitality Money status boost¹ for two months.

Clients can access these powerful courses valued at R4 999 for only R399. Worth's online courses are designed to empower clients with critical skills such as:

• Improving cashflow
• Controlling debt
• Building lasting wealth.

Your clients can sign up on the Discovery Bank app to get high-quality financial education at a fraction of the cost.

Earn CPD points and boost your Vitality Money status

You can get first-hand experience of a Worth course for free! Sign up for a course today, and we'll pay for it. Plus, you'll earn 20 CPD hours for completing the Wealthy Couples^TM course and 9.5 CPD hours for completing the Wealthy Me^TM course. Complete a course by 30 June, and get a Vitality Money status boost too.

To get this special offer, sign up here before 7 June 2021.Please do not sign up through the banking app.

¹The status boost applies to clients on Blue, Bronze and Silver Vitality Money status. Limits, terms and conditions apply.

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Introducing Live Assist from Discovery Bank

Introducing Live Assist from Discovery Bank

At Discovery Bank, we believe in show; not tell. That's why we pioneered another innovative digital solution in banking to bring clients the best service experience. It's called Live Assist, and will be available on the Discovery Bank app later this month.

Now, when clients need help, we won't simply tell them what to do, we'll show them right there on the banking app.

Get real-time help with Live Assist

When a Discovery Bank client is on a call with a Discovery Banker, they can start a Live Assist session. This allows them to share their Discovery Bank app screen with a Discovery Banker, who'll show the client how to access and use the banking features on the app.

Live Assist is convenient, available 24/7, and totally secure

The client is in full control as a Discovery Banker can only see the banking app screens, and they do not see the client's card numbers, PINs, passwords, or any information or apps on their device.

We will never call a client to start a Live Assist session. A session can only begin when the client is on a call with us and needs assistance with their banking app.

Watch the video to see how it works:

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Signing up clients to Discovery Bank is faster and easier than ever

The Financial Adviser Platform is a completely secure platform that allows you to assist clients in joining Discovery Bank.

We've made the sign-up process even simpler

We've tried to make using the Financial Adviser Platform as user-friendly and efficient as possible for you. Now, we're pleased to announce that we've further upgraded Discovery Bank's Financial New Business Platform to fully digitise the Record of Advice and Record of Consent documents clients need to complete when they join Discovery Bank.

You can now complete the Record of Advice online, and clients can provide consent when they download and sign up through the Discovery Bank app. This is one more way we're making life easier for you and your clients. You can find out more in the Discovery Bank Financial Adviser Platform user guide.

Please note that you still need to manually complete a Record of Advice form as part of the process for selling and earning commission on Fixed Deposit Accounts and Notice Savings Accounts. You can find the process in the Discovery Bank remuneration manual.

The platform shows promising uptake

Since the launch of the Financial Adviser Platform and updated Discovery Bank remuneration structure in March 2021, we've received a great deal of positive feedback about the user experience and how easy it is to sign up clients using the new tool.

There's a steady uptake of financial advisers receiving accreditation to market and sell Discovery Bank products. Our records show that over 700 financial advisers have already completed their accreditation and are ready to sell, and over 350 more have started the process and are near completion.

For all the information on how to get accredited to market and sell Discovery Bank products, please see Requirements to market and sell Discovery Bank products on the Financial Adviser Zone (FAZ).

You can still get up to 5 000 Discovery Miles when you sell a Discovery Bank product

Until 30 June 2021, we'll match the referral fees you've earned with Discovery Miles on all Discovery Bank Card Accounts and Discovery Bank Suites that you onboard using the Financial Adviser Platform. You'll earn 1 Discovery Mile for every R1 of the referral fee you earn.

Plus, if you sell 10 or more Discovery Bank Suites in a month, you qualify for the Sales Performance Booster, and your earn rate will double to 2 Discovery Miles for every R1 of the referral fee you earn for that month. That's up to 5 000 Discovery Miles for a sale each month!

For more information on this incentive and what you could earn, please see the Discovery Miles Incentive Guide (also available on FAZ).

Get all the support you need

We've made all the documents, forms, and guides you need available on FAZ. Simply log in to FAZ and go to Marketing Support and look for Bank to access these documents. If you have any questions, you can call our dedicated servicing line on 011 324 4885 or send an email to distributionsupport@discovery.bank.

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Special adviser webinar

The Financial Adviser Platform is now live, with many advisers taking to the Discovery Institute of Training (DIT) portal to complete the necessary accreditation and training. Many advisers who've engaged with the platform shared their feedback that the platform is easy to use.

Still, we understand that there might be some apprehension towards using a new business tool in the presence of a client. And, we want to equip advisers with the knowledge they need to make it easier to sell Discovery Bank products using the new platform.

Because of this, we arranged a special training session this week in the form of a webinar with the Discovery Bank technical marketing team. The team took attending advisers through each step of the online sales process and shared tips to ensure a smooth, efficient application process for advisers and clients.

Missed the webinar?

If you missed the webinar or want to watch it again, you can download the recording and watch it at your convenience using the link and password below. We'll also upload the recording on FAZ.

Webinar recording link: The Financial Adviser Platform Sales Journey
Password: UsyZ8yD+

If you have any further questions or queries, you can contact us by calling our dedicated servicing line on 011 324 4885 or sending an email to distributionsupport@discovery.bank.

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Tread+Miller joins Discovery Miles online partner network

Discovery Bank clients can now spend their Discovery Miles online at Tread+Miller, a luxury footwear and accessories brand.

Before, clients could only spend their Discovery Miles in store at Tread+Miller across the country, but now they can shop online as well.

Plus, qualifying Discovery Bank clients with Vitality Money can save up to 20% when spending their Discovery Miles.

• Read more about the 20% Discovery Miles discount

Please use this information to encourage your clients to stay home, stay safe, and spend their Discovery Miles at our new online partner.

Keep an eye on the Vitality latest news page for more updates and information.

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April 2021

Discovery Bank Mother's Day campaign

Clients can win a year's worth of gifts!

To celebrate Mother's Day, we're giving away a year's worth of great gifts to three lucky Discovery Bank clients.

What's up for grabs

The winners can choose to keep these wonderful gifts for themselves or spoil someone they love. The three winners will receive vouchers from Exclusive Books, our new online partner, NetFlorist or Yuppiechef every month for one year. Winners can choose the partner they want to receive vouchers from

Each prize is worth R20 000.

How clients can enter

It's so easy for Discovery Bank clients to enter the prize draw. All they have to do is spend R250 anywhere using either a qualifying Discovery Bank card, their Discovery Miles, or both. They will receive an entry for every R250 spent from 24 April 2021 to 9 May 2021.

Tell your clients not to miss out and enter today.

Limits, terms and conditions apply.

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Save up to 20% at Exclusive Books with Discovery Miles

Now your clients can spend their Discovery Miles at our new partner, Exclusive Books.

Plus, they can get up to 20% off when they spend their Discovery Miles online at our new retail partner. Clients will get 5% off for every Vitality programme that they have activated - Vitality Health, Drive and Money - plus an additional 5% for having a Discovery Bank Suite with Vitality Money.

How to get up to 20% off at Exclusive Books:

1. Complete online shopping.
2. At checkout, select Discovery Miles to pay for purchases.
3. Log in to the payment platform using Discovery details.
4. The discount will apply automatically to the purchase during checkout.

Read more about how you and you clients can save up to 20% when spending your Discovery Miles.

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Our partnership with Avios is ending

We have a number of great Discovery Miles partners and offerings, which we update from time to time. Our partnership with Avios will be coming to an end on 23 April 2021.

However, your Discovery Bank clients with Vitality Money can still convert their Discovery Miles to Avios until 23 May 2021.

How to convert Discovery Miles

Clients must email their request to convert their Discovery Miles to Avios to AviosConversion@discovery.co.za and include these details:

• Their name and surname
• Their British Airways Executive Club membership number
• The amount of Discovery Miles they wish to convert to Avios.

The newly converted rewards will show up in their Avios Travel Rewards Programme account by 31 May 2021.

Clients can still spend Discovery Miles on travel

Please remind your clients that they can still spend their Discovery Miles on their next great adventure. Qualifying clients can use Discovery Miles to:

• Book flights and accommodation through kulula.com.
• Book a holiday through Contiki, World Leisure Holidays and Royal Caribbean International, where they already get 15% cash back when they book with a Discovery Bank credit card.
• Book flights, accommodation and car hire through Travelstart and SafariNow.

All dates subject to change.

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New radio competition with Discovery Bank

Discovery Bank's shared value banking campaign takes to the airwaves on 5FM with the exciting Tap and Win with Discovery Bank competition. Listeners can enter the competition from 12 to 16 April 2021 and earn a chance to win a share of R200 000!

Listeners stand the chance to win big, while Discovery Bank clients can win bigger:

• Listeners who participate live stand a chance of winning a share of R200 000.
• Discovery Bank clients who participate live get double their winnings.

Listeners will have four chances a day to win. All they need to do is enter on 5FM and they could be called to play live on 5 Breakfast, 5 Mid Mornings, 5 Lunch and 5 Drive.

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Discovery Bank brings Apple Pay to our clients

Through constant innovation and shared value, we're enhancing the way our clients bank by offering them the opportunity to use Apple Pay first. With Apple Pay, clients can enjoy the convenience of contactless payments using the Apple devices they carry every day.

What is Apple Pay?

Apple Pay is a safer, more secure and private way to pay. It allows Discovery Bank clients to pay on the go and avoid touching keypads or handling cash. Clients who link their Discovery Bank cards to Apple Pay, and want to pay in person, need to simply hold their iPhone or Apple Watch near a payment machine to make a contactless payment.

Apple Pay transforms how clients pay

Apple Pay is available on most iPhones, Apple Watches, iPads and Macs. Discovery Bank customers can now leave their wallet behind and still benefit from Discovery's unique features, such as earning Discovery Miles and market-leading rewards.

How to set up a Discovery Bank card on Apple Pay

Clients can set up Apple Pay through the Discovery Bank app in just a few taps. The app automatically enters the client's card details and verifies their identity. Clients can also add their Discovery Bank card using the Apple Wallet app on their Apple device:

Simply repeat the process to set up Apple Pay on all your compatible Apple devices.

Once a client links a Discovery Bank card to an eligible device, they can start using Apple Pay on that device right away.

Safety and where to pay

Apple Pay is safe because every Apple Pay purchase is authenticated with Face ID, Touch ID, or the device passcode, as well as a one-time security code. Apple Pay is the easiest way to pay in-store, in-app and online using a linked Discovery Bank card and Apple device. Clients can pay effortlessly wherever they see the contactless payment sign or the Apple Pay mark.

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March 2021

Banking trends and shared-value banking

Our new Financial Adviser Platform is live, which means you'll now be able to get accredited ion to onboard clients to Discovery Bank independently in line with an enhanced commission structure.

Our latest white paper on shared-value banking - The application of shared value in banking - gives insight into how three mega trends are driving consumers to reassess their banking relationships, and how a shared-value bank supports clients to improve their financial wellbeing and benefit from managing their money well.

You play a crucial role in helping clients unlock greater banking value when they manage their money well. This paper also illustrates exactly how Discovery Bank will do that. Essentially, you have an additional resource to help your clients understand shared-value banking as you open up this new stream of assurance business.

The paper includes information about:

• How long it takes South Africans to move banks.
• How interest rates are typically determined, and how Dynamic Interest Rates reward clients for managing their money well.
• How clients can get one of the best interest rates in the world for countries with low banking risk.
• How Discovery Bank can create R1 billion in interest from only 5% of money in demand savings accounts in SA.

The paper explains this and the benefits your clients can receive for managing their money well. Read The application of shared value in banking to understand what it may mean for your clients while you have an opportunity to grow your revenue.

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The Your Money Matters podcast

Discovery's latest podcast series, Your Money Matters is available now on the Discovery website and podcast platforms such as iono.fm, Spotify, and iTunes.

Follow the series as your host, Bruce Whitfield, speaks to experts about managing money and knowing what to do for greater financial wellbeing in every stage of life.

YThe podcast covers what it means to work well with money and how to build financial security through banking, life insurance and investments. It provides entertaining and educational facts on financial resilience and understanding how choices can set us up for success.

Three episodes are currently available:

1. Financial behaviours: Little things you can do to manage money well.
2. Financial education: Practical tips to manage money well.
3. Savings hacks: How Stealthy Wealth plans to retire at age 45.

By listening to the Your Money Matters podcasts, you and your clients will gain valuable knowledge about how working towards greater financial security adds to life's rewards.

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Interim results, bank enhancements and the Discovery Miles Incentive launch

Discovery Bank enhancements and Discovery Miles Incentive launch

On Monday, 1 March 2021, Discovery Bank's CEO, Hylton Kallner presented the first in a series of launch events this month to financial advisers. The online session included an update on Discovery Bank's interim financial results, as well as the launch of various Discovery Bank enhancements, which includes a new client onboarding platform and an exciting Discovery Miles Incentive.

Discovery Bank's interim results

Hylton kicked off the presentation with a look at Discovery Bank's financial performance for the year ending December 2020. Below is a short extract from the Discovery Bank section of the statement. For the full performance document with results spanning all Discovery businesses, please see the Unaudited Interim Results and Trading Statement.

"Discovery Bank made pleasing progress over the period, growing to over 287 000 clients with more than 540 000 accounts, with weekly average new-to bank clients continuing to grow. Retail deposits grew strongly and reached R5.7 billion, as at 31 December 2020, with advances more stable at R3.8 billion reflecting the conservative lending strategy, resulting in a 69% lower arrears rate compared with the market.

The migration of the FNB JV loan book was successfully completed and migrated clients continue to be highly engaged, with 53% upgrading to Discovery Bank. The IT systems are managing the growing customer and transactional volumes well and proved very stable over the 2020 year-end period, maintaining a systems uptime of 99.9%. Subsequent to the FNB JV book migration, and through new digital banking features and ongoing innovation across key client journeys, service levels have been continuously improving with an average service score of 4.7 out of 5 and a 99% service level being recorded by the end of the period."

The Discovery Bank Financial Adviser Platform

The Financial Adviser Platform is a completely secure platform where you can assist your clients in joining Discovery Bank. Not only will this platform enable you to sell Discovery Bank products to your clients, but it will also ensure you get rewarded along the way. You can access the new Financial Adviser Platform through the Financial Adviser Zone (FAZ) or go directly to the page via this link:

For step-by-step information on how to navigate the Financial Adviser Platform, please see the Financial Adviser Platform User Guide (also available on FAZ).

Get up to 5000 Discovery Miles per Bank sale

From 1 March to 30 June 2021, we'll match the referral fees you've earned with Discovery Miles on all Discovery Bank Card Accounts and Discovery Bank Suites onboarded using the Financial Adviser Platform. You'll earn 1 Discovery Mile for every R1 referral fee earned.

Plus, if you sell 10 or more Discovery Bank Suites in a month, you will qualify for the Sales performance booster and your earn rate will double to 2 Discovery Miles for every R1 referral fee earned for that month. That's up to 5 000 Discovery Miles per sale per month!

For more information on this incentive and what you could earn, please see the Discovery Miles Incentive Guide (also available on FAZ).

Meeting the legislative training requirements

In order to sell Discovery Bank products, legislation requires you to complete an assessment and online course. You can access these here:

• Discovery Bank General Accreditation Assessment
• National Credit Act online course

Enhancing your Discovery Bank product knowledge

We want to make sure that you have all the knowledge you need to sell Discovery Bank to your clients. That is why we've recorded a series of training videos for you, which are available on the Discovery Institute of Training (DIT) Portal.

The new series of training videos cover the following topics:

• Discovery Bank Products
• Vitality Money Programme
• Vitality Money Rewards: Dynamic Interest Rates and Vitality Active Rewards
• Vitality Money Rewards: Dynamic Lifestyle Rewards
• Vitality Money Rewards: Earning Discovery Miles
• Vitality Money Rewards: Spending Discovery Miles
• Prepaid products and services and payment options

These courses and supporting documents are now available, so simply log in to the DIT Portal at www.ditportal.co.za to get started.

Get all the support you need

We've made all the documents, forms, and guides you need to get accredited available on FAZ. You can also learn how to navigate the new platform, how the remuneration structure and Discovery Miles incentive work, all available on FAZ. Simply log in to FAZ and navigate to the Bank section under Marketing Support for these documents, as well as other marketing material such as:

• Marketing material from the bank enhancements update
• Five documents to send to your client when they onboard
• Product brochures, rewards guides, and the Discovery Miles brochure
• Tools and calculators to aid you in your client discussions

If you have any further questions or queries, you can contact us by calling our dedicated servicing line on 011 324 4885 or sending an email to distributionsupport@discovery.bank

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Discovery Bank clients get so much more out of their Discovery Miles

Clients get so much more out of their Discovery Miles Join us for our next exciting webinar to see how your clients can get miles ahead of the pack by maximising their Discovery Miles with Discovery Bank and Vitality. The webinar will take place on Thursday, 11 March 2021, from 18:00 to 19:00.

You and your clients can register here, to find out all the exciting ways to earn and spend Discovery Miles.

We'll cover the following in the webinar:

• Why Discovery Miles are more valuable than cash.
• How Discovery Miles enhances everyday spending and shopping.
• How to earn Discovery Miles for getting healthier, driving well and spending responsibly.
• How to spend Discovery Miles through the Vitality Mall.
• Other ways to spend Discovery Miles using the Discovery Bank app.

Find out more about Discovery Miles

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Updates to the HealthyGear benefit

We're always looking for ways to enhance our reward offerings so our clients can get the most out of banking with us.

The new and exciting Vitality Active Gear will replace the current HealthyGear benefit from 1 April 2021 . Discovery Bank clients who are not Vitality Health members won't be able to earn Discovery Miles on HealthyGear purchases. We informed clients who are not Vitality Health members of the update this week.

To take advantage of the enhanced Vitality Active Gear benefit, qualifying clients must join Vitality Health.

When clients join Vitality Health, they get access to the new enhanced Vitality Active Gear benefit as well as enhanced dynamic lifestyle rewards with Vitality Health and Vitality Money.

More about the Vitality Active Gear benefit

Vitality Health members can save up to 25% upfront on a range of sports gear and equipment. Plus, if they have a qualifying Discovery Bank product, they can save up to 75% on qualifying fitness devices, as well as up to 75% on Nike shoes or sportswear.

Find out more about the Vitality Active Gear benefit.

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February 2021

Scams and security update

Our security experts have recently learnt of a new scam doing the rounds. Also be aware of another scam and the importance of having different passwords for all your online accounts.

Truecaller scam

Fraudsters are now using the Truecaller app to impersonate bank representatives by creating fake profiles on the app. If your client uses the app, please advise them to be careful when answering phone calls that come from banks. Clients must never give out card details, passwords, PINs, or OTPs over the phone or by email. Discovery Bank does not ask for such confidential information. If unsure, rather hang up and call your bank back on their correct number.

Different passwords

Fraudsters exploit the fact that users reuse usernames and passwords for multiple websites. It's safer for clients to use different passwords for every website. Clients must use a unique password to protect their Discovery profile.

SIM-swap fraud

This is a scam where fraudsters pose as the legitimate cellphone accountholder (by using fake identity documents). They request a SIM-swap from the real cellphone accountholder's mobile network provider so that they can have access to their account and number on a different device. This form of identity theft can be extremely dangerous as fraudsters will attempt to loot a client's account. Share this SIM-swap article with your clients.

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New radio competition with Discovery Bank

Discovery Bank's shared-value banking campaign takes to the airwaves on 947 Radio with the new and exciting TAP and WIN with Discovery Bank competition. Listeners can enter the competition from 22 February 2021 to 26 February 2021 and earn a chance to win a share of R200 000!

Listeners stand the chance to win big, while Discovery Bank clients can win bigger:

• Listeners who participate live stand a chance of winning a share of R200 000.
• Discovery Bank clients who participate live get double their winnings.

Listeners will have four chances a day to win. All they need to do is enter on www.947.co.za.

While clients can listen to our new radio ads on national and regional radio stations, you can hear it first right here:

Bank IMC Brand Ad

DM in App Purchases

DM Online Purchases

Dynamic Discounts Ad

Dynamic Interest Rates

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An additional 3 months Vitality Health premiums on us

Vitality Health is currently running a special that offers clients who sign up for the full Vitality Health programme the first three months of their membership free.

We're excited to announce that Discovery Bank has added to this special offer. Clients can get an additional three months of free access to Vitality Health when they upgrade to a qualifying Discovery Bank account. The offer runs until 30 June 2021.

Your clients can also take advantage of the Bank Integrator, which allows them to get an upfront discount of up to 15% on their Discovery Life Insurance premiums, for managing their money well.

More on the Discovery Bank offer. For details on the Vitality Health offer, read the Ts and Cs.

More details on the Bank Integrator offer.

_{Discovery Life Limited. Registration number 1966/003901/06, is a licensed life insurer, an authorised financial services and registered credit provider, NCR Reg No. NCRCP3555.}

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Latest news from Discovery Bank - 18 February 2021

Here are some recent highlights we think you should know about:

• Hylton Kallner, Discovery Bank CEO, explains shared-value banking
  Discovery Bank is a bank that's built differently. It's built on the philosophy that the better clients manage their money, the more value they create, and this value can be shared back with them through unprecedented rewards.
  Hylton took to the airwaves this week to explain shared-value banking. This included a new YouTube video and an interview with Business Talk's Michael Avery. Please listen and feel free to share with your clients too.
  • YouTube video.
  • Listen to the interview.
• Clients have more long-term savings options
  We've added new Fixed Deposit Account 36- and 60-month savings terms, giving clients more options to earn higher interest on their savings over a fixed period. Clients can earn up to 7.64%* on savings over 36 months and up to 8.35%* over 60 months.
• Remind clients to top up their tax-free savings
  If your clients have not saved up to the tax-free threshold for the year, please remind them to top up their tax-free savings before 28 February 2021. They can save up to R36 000 a year and up to a limit of R500 000 in their lifetime.

Information about our savings accounts.

_{*This is the effective interest rate paid at maturity.}

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January 2021

Discovery Bank launches a new and exciting campaign!

This week, Discovery Bank launched its new integrated marketing campaign. The campaign positions Discovery Bank as a shared-value bank, explaining that unlike other banks, we share the value consumers create by managing their money well, back with them through unprecedented rewards.

The campaign kicks off with a 75" brand advert on TV and digital channels and will be supported by a number of product and features ads over the next few weeks, extending to radio, digital and outdoor channels.

Have a look at our new campaign advert:

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It's now easier than ever to find out more about Discovery Bank

Next time you or your clients are looking for an answer or information on Discovery Bank, it's as easy as visiting our new Info and Tips page. We're excited to announce that these pages are available to clients directly on the Discovery Bank app, as well as now being available to everyone, whether they are a Discovery Bank client or not, on the Discovery website.

What you can look forward to

Apart from the wealth of Discovery Bank information available, we've redesigned the webpage to make the topics on the page more relevant and easier to navigate. The redesign includes:

• A smarter, sleeker design
• More topics and updates to topics
• A Popular Topics section
• Additional resources include sections such as:
  • A How-to video section containing educational videos that walk you through your accounts and how the Discovery Bank app works.
  • A Useful documents and guides section with all the Discovery Bank benefit guides and brochures in one place.
  • A Submit a question section that lets you send us any questions you may have about your banking products. We encourage you and your clients to send us questions so we can add to this resource.

How to access Info and tips and share information with clients

To access the Info and Tips pages in the Discovery Bank app, simply:

1. Tap Menu at the bottom of the app screen.
2. Select Info and Tips under the Help section.

To access the Info and tips pages from the Discovery website, simply:

• Visit www.discovery.co.za
• Choose Bank from the main menu
• Select Info and Tips from the dropdown options.

Distributing relevant information to clients or potential clients is also now easier because each topic within the Info and Tips page has a unique link. If you want to direct a client to a specific topic or answer, you'll be able to copy the relevant topic's web address (URL) from your web browser, or simply tap the share icon if you are accessing Info and tips on the app to send to the client.

With all this information at your fingertips, managing your money well has become that much easier. Explore the Info and Tips page today!

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Clients can save with Discovery Miles this January

We're launching a campaign tomorrow that may lead to additional queries. The Discovery Miles campaign will encourage clients to spend their Discovery Miles so that they can save on their shopping during January. We will include a one-page Discovery Miles overview in these emails.

The campaign includes awarding an incentive of 5 000 Discovery Miles to select clients who upgrade or switch. The following clients qualify:

1. Discovery Bank Card Account clients who upgrade to a Discovery Bank Suite
2. Discovery Bank Transaction Account clients who add a Discovery Bank credit card account
3. Clients with a standalone Discovery Bank savings account who add a Discovery Bank credit card account.
4. Clients with the previous Discovery Card who switch to a new Discovery Bank credit card.

The campaign period runs from 22 January 2021 to 22 February 2021. Clients who have upgraded, expanded their portfolio or switched to Discovery Bank, and unlocked Vitality Money will receive their Discovery Miles by 30 April 2021.

See the terms and conditions.

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How clients can deposit cash

Discovery Bank clients can conveniently deposit cash directly into the main account linked to their debit or credit at any Pick n Pay and Boxer till nationwide. This allows clients to skip the bank queues and bank as they do their everyday shopping.

Recently, we've been fielding increased queries about the process behind depositing cash at local retailers. When depositing cash, clients don't need to provide a payment code or account number - they simply need to insert their Discovery Bank card into the point-of-sale device.

Their Discovery Bank cards are linked to their respective accounts, making depositing cash more convenient. If in doubt, please clarify with the teller that you wish to make a deposit, and not a payment.

Depositing cash is easy

To deposit cash, clients need to visit their nearest Pick n Pay or Boxer store, head over to a till and tell the cashier they want to deposit cash into their Discovery Bank account. Then, they must follow these instructions:

1. The client needs to tell the cashier that they are making a deposit and not a payment.
2. They need to insert their card into the pay point machine and enter their PIN. The client should use a Discovery Bank debit card to deposit into a transaction account, and the use a Discovery Bank credit card to deposit into their credit card account.
3. They hand over the cash amount they want to deposit.

The cashier will then give the client a slip showing the transaction. Pick n Pay and Boxer charge R19.95 per deposit, and clients can deposit up to R5 000 at a time.

For more information about payments, withdrawing and depositing cash, please see go to our Info and tips page.

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December 2020

Hylton Kallner is appointed as CEO of Discovery Bank

Hylton Kallner has been appointed Chief Executive Officer of Discovery Bank, with effect from 1 January 2021. He takes over from Barry Hore, who oversaw the Bank's build and migration phase, which has now been completed.

During Barry's tenure several important milestones were achieved, including the build of the Bank's powerful digital banking capability based on the Shared-Value model, the creation of world-class banking products and the successful migration of all Discovery Card accounts from First National Bank (FNB) to Discovery Bank.

The Bank has also seen its first full year of operations, with all user journeys maturing and strong growth to over 500 000 accounts and R5 billion in retail deposits. It continues to innovate at a rapid pace, with the latest rewards and digital enhancements being positively received. Building on this momentum and supported by the Bank team, Hylton is taking Discovery Bank forward as it accelerates this growth and increases its focus on integration.

Commenting on Hylton's appointment, Discovery Chief Executive Adrian Gore said: "Hylton will leverage his experience as CEO of the SA businesses in building a powerful and integrated composite. His understanding of Discovery's Shared-Value business model, along with his extensive experience at Discovery Group spanning nearly 25 years, position him well to drive continued growth and success for Discovery Bank. His experience in the conceptualisation and operation of the original Discovery Card and more recently overseeing the provision of core Group services to Discovery Bank, add to the competencies gained in his decade as the group's Chief Marketing Officer."

Hylton will step down from various subsidiary board roles but will retain his role as chair of the Discovery South Africa Exco as the key co-ordination structure across the South African business units. This will enable him to leverage assets across the Group as the Bank focuses on driving strong, high-quality customer growth and value.

Adrian thanked Barry for his invaluable contribution. "Over the past five years, Barry has led the build of the Bank from the ground up, culminating in the public launch and completion of the migration of the Discovery Card portfolio from FNB. His unique combination of deep banking and technology experience has been instrumental in establishing a strong operational capability and cutting-edge digital customer proposition, attracting a high-quality customer base and robust retail deposit franchise."

He added: "Barry leaves having established a strong and experienced leadership team, supported by deep specialists across multiple disciplines, with significant banking experience. We are hugely thankful to Barry for all he has done and wish him all the best in his future endeavours."

Reflecting on his time as CEO of Discovery Bank, Barry said he felt privileged to have had the opportunity to join the Discovery team in creating and building Discovery Bank. "I would like to thank the incredible team that has supported me in this journey and feel confident that I am able to leave at this point, having built the strong foundations of a uniquely disruptive banking capability. I am truly proud of what has been achieved as the Bank announces key milestones of attracting more than R5 billion retail deposits, becoming the country's fastest growing bank in terms of deposits¹ and seeing a solid trajectory in credit utilisation, now with over 531 000 accounts held by 295 000 clients."

¹South African Reserve Bank BA900

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Our world-class financial adviser servicing team is ready to assist

As we prepare to move into a new year, we are taking the support we provide to all our financial advisers to the next level.

However, we aren't waiting for the new year before implementing support strategies. We are pleased to inform you that we have already begun roadshows and knowledge campaigns to share how we support financial advisers.

Banking support channels

We are currently working hard to strengthen support channels. Here are more details about the support you can expect and have access to:

• Relationship Bankers

A team of highly skilled and experienced Relationships Bankers are available to assist with queries. To ensure continuity, each member of the team can field queries. This means that if a team member is on leave, another will step in and assume the responsibility seamlessly.

• Purple Relationship Bankers

To service Purple and Purple Wealth queries, a team of vastly experienced Purple Relationship Bankers are available to field queries. We've also assigned each franchise head a designated Purple Relationship Banker who can assist with serious escalations.

Support we provide through these channels

Through our support channels you can look forward to efficient and professional resolution of the following, for you and for your clients. We can resolve or help with:

• Onboarding queries
• Debit order switching
• Credit limit increase facilitation
• Credit decline queries
• Interest rate negotiations for deposits over R500 000
• Vitality Money support, overview and activation, and document uploading
• Commission questions and queries
• Priority escalation of any bank cases.

How to contact us

You can contact us by calling our dedicated servicing line on 011 324 4885 or sending an email to distributionsupport@discovery.bank. We are committed to answering every call, noting each query, and getting back to you as soon as possible. We will usually get back to you the same day or, if not possible, at most within 24 hours of sending us the query.

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Proven success of Discovery's Shared-value Bank to create value for clients

In just under two years since launching, Discovery Bank deposits are growing three times faster than the market, with strong growth in client spend of R12 billion. Discovery Bank is mobile-first and deposit-led, providing clients with sophisticated lending capabilities from the get-go. It is the 7th largest credit card provider in South Africa, with a 65% lower arrears rate compared with that of the market - having extended over R3.75 billion in credit.

"At the outset, we placed a dedicated focus on the successful migration of clients from the FNB joint venture to our Discovery Bank platform. While this was happening, all aspects of the Bank were fully operational, including our completely digital onboarding and compelling rewards structure and we're pleased that 50% of clients have already upgraded to a higher product with Discovery Bank," said Group Chief Executive, Adrian Gore.

Migrating roughly 223 000 clients to the Discovery Bank system required significant coordination with the support of Visa. "Since completing the migration, we have placed enormous emphasis on continuing to innovate and improve the customer experience, which is evidenced by how positively the latest rewards and digital enhancements have been received, and recent recognition by the Ombudsman for Banking Services as the Best Dispute Resolution Bank in the Smaller Bank Category," said Gore.

Tremendous engagement in rewards and take-up of benefits

The Discovery Bank app, the main interface for all the Bank's digital services, has a rating of 4.6, which is higher than that of the average banking app in South Africa. By November 2020, the app was downloaded more than 344 000 times, and, on average, Discovery Bank cards are swiped or tapped 1.4 times every second with more than 72 other banking transactions every minute.

The Bank also receives more than 44 000 calls each month and resolves 61% of client queries during the first interaction, indicating the quality and urgency of client service. A wide range of services and benefits are free, including: a 24/7 client contact centre; travel insurance with flight tickets purchased using Discovery Bank cards; access to a global concierge service to assist with travel planning and entertainment tickets; automatic warranty extension of up to 24 months; and short-term protection against theft and accidental damage of selected purchases made with Discovery Bank cards. Furthermore, Discovery Bank Purple clients have access to a relationship banker, Discovery Purple Servicing, and six free airport lounge visits with Discovery Bank Black or Purple, as well as priority lane access at Cape Town International and OR Tambo International airports.

Vitality Money significantly enhances the value proposition

The Bank's value proposition has been significantly enhanced through the AI-powered incentive programme, Vitality Money, more powerful Discovery Miles, and an intuitive client experience. In 2020, Discovery Bank clients earned in excess of 4 billion Discovery Miles and spent 3.1 billion Discovery Miles at various Discovery Bank partners. Additionally, clients were rewarded with over 1.6 billon Discovery Miles for healthy behaviour - testament of the merit of shared-value banking.

"Our experience over this first year has shown that our banking model, driven by incentives and rewards, is already proving successful in achieving its intended outcomes and changing people's behaviour with their money. Building a completely new bank without legacy systems, has allowed us to combine innovative technology and digital capabilities, as seen with the addition of contactless banking solutions like Discovery Pay and virtual cards. With Discovery's proven understanding of risk and behaviour change, we believe our Shared-value Bank - the first of its kind - will create a financially stronger society," Gore concluded.

Read more about Discovery Bank's growth, transactions and product innovations

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Clients can purchase the new iPhone 12 and get cash back!

The new iPhone 12 launches on 18 December 2020 and only Discovery Bank gives clients cash back when they purchase a new iPhone with the Vitality Active Rewards with iPhone benefit.

To get cash back and save on monthly repayments over 24 months, clients need to achieve their Vitality Active Rewards exercise, money or drive goals. This makes getting an iPhone through Discovery Bank one of the most affordable ways to own the new iPhone 12.

How to qualify

To qualify, the client must be a Discovery Bank Platinum, Black or Purple credit cardholder. Then, the client must activate the benefit on the Discovery Bank app by tapping More and iPhone benefit.

How it works

Clients don't need to belong to Vitality Health or Vitality Drive to activate the benefit. However, the more Vitality programmes they belong to and the more Vitality Active Rewards goals they achieve each month, the more cash back they can get.

Clients start earning cash back by meeting as little as four Vitality Active Rewards exercise, money or drive goals a month. They can get up to 100% back if they achieve 11 or more goals a month, depending on the cost of the device they purchase and their qualifying Discovery Bank product. The maximum monthly cash back a client can earn on their iPhone purchase is based on their Discovery Bank product.

Potential savings on qualifying accounts*

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November 2020

Save up to 20% with Discovery Miles

Discovery Bank clients with Vitality Money can now save up to 20% on their purchases when they spend their Discovery Miles in-store and online through our retail partner networks, as well as on airtime, data, SMS bundles and prepaid water and electricity through the banking app. This makes every day Black Friday with Discovery Miles - the world's first shared-value rewards currency, which is now more valuable than cash!

Save even more with Discovery Miles

Discovery Bank clients with Vitality Money, can get up to 20% off at our selected Discovery Miles online retail partners, including Cape Union Mart, Dis-Chem, Forever New, Hirsch's, iStore, Takealot.com, Yuppiechef, and many more.

They can also save up to 20% when they shop at our in-store partners, such as Clicks, Dis-Chem, Pick n Pay, KAUAI, Sportsmans Warehouse, Totalsports, The Pro Shop, and more. Clients can simply generate a QR code in the Discovery Bank app and show the voucher to the cashier. The discount they qualify for will be visible when generating the code.

Plus, a 20% saving also applies when they buy and pay for prepaid products and services such as airtime, data, SMS bundles, water and electricity using their Discovery Miles through the Discovery Bank app.

How it works

Clients get 5% off for each Vitality programme that they've activated and pay a premium for, and an additional 5% discount for having a Discovery Bank Suite:

• Vitality Health gives clients a 5% discount
• Vitality Drive gives clients a 5% discount
• Vitality Money gives clients a 5% discount
• Discovery Bank Suite with Vitality Money gives clients a 5% discount.

These discounts are only available to Vitality Health members with a qualifying Discovery Bank product and Vitality Money.

Clients can shop with a Discovery Bank virtual card too

We've brought clients a new, secure and more convenient way to shop - the Discovery Bank virtual card, available on the Discovery Bank app.

It works similarly to a physical card, with its own account number, CVV number and expiry date. Plus, clients can pause, cancel or reactivate the card if they feel unsafe. Read more about the Discovery Bank virtual card.

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Introducing the Banking Value Calculator

We're pleased to announce the launch of our Banking Value Calculator. This tool equips you with in-depth banking comparison with information across all major banks in South Africa.

It allows you to compare Discovery Bank's products against similar products from other banks, and learn more about the benefits and rewards that give Discovery Bank a competitive advantage.

What value can you get out of using the Banking Value Calculator?

We've developed a unique banking value methodology, which allows for the holistic comparison of value that clients can receive from Discovery Bank products when compared to competitor products. To truly compare banking value, it's important for clients to consider the ratio of rewards and interest earned relative to their transaction and monthly fees.

This means you can use the Banking Value Calculator to generate personalised product comparisons based on your client's unique banking and spending behaviour and recommend the right Discovery Bank product for them.

How do I use the Banking Value Calculator to support client discussions? 

You can use the Banking Value Calculator to provide clients with a tailored view of what they stand to gain from Discovery Bank when compared against their existing banking product. Use it together with any of our other marketing support material, such as the Discovery Bank product collection brochures, product brochures, Discovery Bank website, individual product comparison documents, and Discovery Miles brochure, to provide clients with the best advice.

Simply capture a client's unique banking and spending behaviour and use it to demonstrate the increased value and reward potential they could get from our products. Remember, the Banking Value Calculator is just one of the tools available to market Discovery Bank offering.

Where to find the Banking Value Calculator

The Banking Value Calculator is now available to you on the Discovery Bank page under Marketing Support on the Financial Adviser Zone (FAZ). You can find the new tool, along with the instructions and password, under the Tools and calculators drop-down tab. We will update the tool on an ongoing basis every four to six weeks to accommodate for changes in competitor product fees, rewards and interest rates.

Please always ensure you are you using the latest version of the Banking Value Calculator in your client discussions to provide your clients with the most accurate possible information. Please see the FAQ section in the tool for more information or reach out to your team of Relationship Bankers for assistance.

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Clients can bank smarter with a Discovery Bank virtual card

We're bringing our clients even more convenient, innovative and secure ways to pay. They can already use our super-smart payment platform, Discovery Pay, amongst other sophisticated payment features. And this week, we're proud to announce our latest exciting innovation - our new Discovery Bank virtual card.

What are virtual cards and what are the benefits?

Virtual cards are digital alternatives to plastic physical cards and offer additional levels of safety and convenience. Each virtual card has an expiry date, as well as a unique 16-digit card number and CVV number, and comes with the same benefits as the physical card such as travel insurance, purchase protection, extended warranty, and rewards. But there's more - virtual cards are issued instantly, so clients can start using them immediately to shop online and can link them with their preferred device to use at any tap-and-go pay point.

Clients no longer have to worry about not having their card on hand and virtual cards are replaced automatically - clients don't have to wait for a new one. Plus, clients get state-of-the-art security protecting their card, which guarantees that no one will be able to skim the card to steal their card details. Clients also have the power to pause, cancel or reactivate it in real time if they feel unsafe. If a client uses their virtual card exclusively for online payments, they can reduce their physical card's online purchase limit to zero for additional security.

Akash Dowra, Head of Client Insights at Discovery Bank, said "The current COVID-19 environment has only continued to increase the demand for safe and secure contactless payment services. Not having legacy systems has meant that we can optimise our core infrastructure to be agile in quickly and efficiently adopting various digital payment methods. This is another exciting milestone for us as we expand our capabilities with personalised solutions that encourage clients to manage their money well while we enable greater banking safety and rewards for financial wellbeing."

Adding a virtual card

New or existing Discovery Bank clients can add virtual cards on the banking app. Clients can start transacting immediately once they set up a card. Virtual cards linked to their accounts are free, and clients can add as many virtual cards as they need.* See the videos or read the step by step instructions below:
 

For iOS users:

For Android users:

How to add a virtual card

Clients can get a virtual card on the app in only a few taps.

Clients need to log in to the Discovery Bank app and:

1. Select Cards in the bottom navigation bar.
2. Scroll right and tap Add Card.
3. Select Add a Virtual card.
4. Select the account to link the virtual card to and select a purpose for the card.
5. Set a spend limit, if needed, and tap Next.
6. Select a PIN for the virtual card, then tap Next.
7. Check the details and tap Confirm to complete.

Using a virtual card for online and in-store payments

Clients can view their virtual card's details and begin transacting online by logging in to the Discovery Bank app and:

1. Selecting Cards in the bottom navigation bar.
2. Scrolling to the correct card that says Virtual in the bottom left corner of the card image.
3. Tapping the three-dot menu in the top right corner.
4. Selecting Show card details.
5. The 16-digit card number, CVV and expiry date will briefly be revealed on the virtual card image. For their convenience, clients can copy the card number by tapping the three-dot menu and selecting Copy card number.

To use a virtual card for in-store payments on eligible smart devices, clients can learn more about adding a card with Fitbit Pay, Garmin Pay and Samsung Pay.

*Fair usage principles apply

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DIT Portal: Learn about Discovery Bank

We always strive to provide you with valuable tools to equip you when dealing with servicing queries or when marketing the Discovery Bank products to potential clients. That's why we'd like to remind you of the wealth of knowledge you have at your fingertips through the Discovery Institute of Training (DIT) Portal.

Access a library of Discovery Bank online courses
The DIT Portal offers a range of Discovery Bank courses that you can complete at your own pace. Each course includes case studies and practical examples to explain the unparalleled benefits and features of Discovery Bank. You can also check your understanding by completing the assessment included in each course.

Easily navigate to the courses
Here's a useful Guide to online courses for Discovery Bank with links directly to the various courses. This guide is also available under the Marketing Support tab on the Financial Adviser Zone (FAZ). Simply click on the course you want to complete and you'll be navigated to the DIT Portal, where you may be prompted to log in. Once logged in, you'll automatically navigate to the course.

If you have any issues accessing the courses, please email DIT at DITPortal_queries@discovery.co.za

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The three-part Vitality Money webinar series is back

Earlier in November, Discovery Bank hosted its first client webinar series focused on Vitality Money and how clients can maximise their rewards. We received some great feedback from attendees on how useful and informative the series was. As a result, we'll be hosting the series again to give clients who couldn't attend the first time an opportunity to join this time.

Three opportunities to learn more about Vitality Money

The webinars will be of great value to you in helping you better service and sell Discovery Bank products to your clients, so we encourage you to register. We encourage you to invite your clients to register as they'll gain a better understanding of Vitality Money and how to maximise their rewards, and they'll learn about our other banking features too.

The webinar series - hosted by the technical marketing team from Discovery Bank - will be split over three sessions:

Session 1: How to get to Gold: Maximise your Vitality Money points

When: Tuesday, 24 November 2020 at 17:00

Topics covered:

• An introduction to Vitality Money
• Understanding the five financial behaviours, as well as how clients can improve them and maximise their Vitality Money points
• How to upload documents on the banking app to earn more Vitality Money points

Register for this session now.

Session 2: How your rewards work: Understand how to maximise your rewards

When: Wednesday, 25 November 2020 at 17:00

Topics covered:

• A detailed look at how your clients can maximise their rewards
• Understanding the concept of qualifying monthly spend and how it relates to rewards
• How clients can get the most out of their Dynamic Interest Rates
• Vitality Active Rewards with Apple Watch and iPhone benefits
• Maximising how clients can earn, spend and manage their Discovery Miles

Register for this session now.

Session 3: Interest rates and banking features: Get the most out of your deposits with our competitive interest rates and bank better with our exciting bank features 

When: Thursday, 26 November 2020 at 17:00

Topics covered:

• Why clients should care about Dynamic Interest Rates
• How to benefit from lazy balances
• Fixed deposit and notice savings accounts interest rates
• How to negotiate interest rates with the Discovery Bank Treasury
• How to improve your banking experience with Discovery Pay, Health Banking, Advanced search and other exciting banking features

Register for this session now.

During the session, you and your clients will also be able to ask any questions on topics that we did not cover during the webinar.

How to invite your clients

We have prepared an email invitation to the webinar series that you can use to invite your clients who would be interested in attending. The editable email invitation contains all the details of the series, as well as the links your clients need to register.

Download the email invitation here.

If you have any queries, please contact distributionsupport@discovery.bank.

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Exclusive savings on domestic flight bookings made in November

We're pleased to announce that domestic flights bookings on kulula.com are now available. Bookings with British Airways (operated by Comair) will be available soon.

Discovery Bank clients with Vitality Health can save up to 75% on domestic flights

Discovery Bank clients with a Discovery Bank Card Account or Discovery Bank Suite with both Vitality Money and Vitality Health can get domestic flight savings of up to 75% with kulula.com. Other qualifying Discovery Bank clients with only Vitality Money can book flights through kulula.com and save up to 25%.

Clients can maximise domestic travel rewards until 30 November 2020

To reward our clients even further, we've removed qualifying spend as an input into their reward calculation for bookings made until 30 November 2020. Discovery Bank clients will get the maximum travel reward percentage based only on their Discovery Bank product, credit card colour, Vitality Health status and Vitality Money status, provided they book flights before the end of November 2020.

To get more information about flight rewards, domestic and international bookings, refunds and flight credits due to flight cancellations, and the Discovery Bank Priority Fast Track benefit, which offers clients speedier security clearance, please see the full Vitality update.

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R100 000 prizes up for grabs

2020 has been a tough year for our clients. However, we want to end the year with positivity, and on a high, so we're giving clients a chance to win a prize worth R100 000.

The winner can choose one of four prizes, which include:

1. Local or international holiday
2. Home improvement vouchers
3. A shop-till-you-drop extravaganza
4. Tech vouchers.

Clients need to shop with their Discovery Bank card either online or in-store shopping from 5 November to 31 December 2020. Clients can also earn double entries during the Black Friday weekend (26 November to 30 November 2020) and for a limited time during the festive period (18 December to 25 December 2020) when they shop.

If clients have the previously issued Discovery Card, they can enter when they:

• Upgrade to either a Discovery Bank Card Account, Discovery Bank Suite or Discovery Bank Transaction Account
• Shop with their new Discovery Bank card.

We'll count all purchases made with the previous Discovery Card from 5 November 2020 as entries when they upgrade.

For more details and competition terms and conditions, please see the Discovery Bank Latest News update.

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October 2020

Introducing the three-part Vitality Money webinar series

Discovery Bank is always looking for ways to improve our clients' experience and make sure they're always getting the best out of their banking. As a result, starting next week, we will be hosting a series of webinars for you and your clients to help better understand everything that Discovery Bank has to offer.

Three opportunities to learn more about Vitality Money

The webinars will be of great value to you in helping you better service and sell Discovery Bank products to your clients, so we encourage you to register. We also encourage you to invite your clients to register, as they'll gain a better understanding of Vitality Money, learn how to maximise their rewards, and learn about our other banking features too.

The webinar series - hosted by the technical marketing team from Discovery Bank - will be split over three sessions:

Session 1: How to get to Gold: Maximise your Vitality Money points

When: Tuesday, 3 November 2020 at 17:00

Topics covered:

• An introduction to Vitality Money
• Understanding the five financial behaviours, as well as how clients can improve them and maximise their Vitality Money points
• How to upload documents on the banking app to earn more Vitality Money points

Session 2: How your rewards work: Understand how to maximise your rewards

When: Wednesday, 4 November 2020 at 16:00

Topics covered:

• A detailed look at how your clients can maximise their rewards
• Understanding the concept of qualifying monthly spend and how it relates to rewards
• How clients can get the most out of their Dynamic Interest Rates
• Vitality Active Rewards with Apple Watch and iPhone benefits
• Maximising how clients can earn, spend and manage their Discovery Miles

Session 3: Interest rates and banking features: Get the most out of your deposits with our competitive interest rates and bank better with our exciting bank features

When: Thursday, 5 November 2020 at 15:00

Topics covered:

• Why clients should care about Dynamic Interest Rates
• How to benefit from lazy balances
• Fixed deposit and notice savings accounts interest rates
• How to negotiate interest rates with the Discovery Bank Treasury
• How to improve your banking experience with Discovery Pay, Health Banking, Advanced search and other exciting banking features

During the sessions, you and your clients will also be able to ask any questions on topics that we did not cover during the webinar.

Your invite to this exclusive webinar series

Access to the webinar series is invite-only. Look out for an email this Friday with all of the details - including the dates, times and links to each session. We will include an invitation that you can send to your clients who would be interested, to help them get the most out of their Discovery Bank experience. All you or your clients need to do is register using the link and book time out in your diaries.

If you would like to attend the webinar but have not received the details, please contact distributionsupport@discovery.bank

Keep an eye on the eDiscoverer as we will be bringing you more webinars in the coming months that will not only be beneficial for your clients, but will also help you better service and sell Discovery Bank products to your clients.

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Find the ideal bank account in 60 seconds

We're proud to have put together a range of quality banking products that cater to the individual and financial needs of our clients. Now, we're happy to announce that we've launched a new way to help people looking to join Discovery Bank Find the ideal bank account in 60 seconds on the Discovery website.

You are also welcome to use this functionality to help your clients interested in Discovery Bank choose the right products.

All they need to do is share a few details about themselves and tell us what they're looking for in banking products. Once they do this, they will get convenient suggestions for suitable products.

Try it out today.

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Discovery Day 2020: Product updates from Discovery Bank

With our shared-value banking approach, our success is tied to our clients' financial wellbeing. We succeed in creating value when they're able to smartly manage key financial behaviours that strengthen their finances. In turn, we share this value with them through benefits, enhanced rewards and Dynamic Interest Rates.

Supporting you so you can support your clients

We offer clients a range of savings, credit and transaction accounts in the effort have them build themselves the perfect personalised financial solution. Clients also get access to Vitality Money, which encourages responsible financial decisions and helps clients manage their money well. When clients improve how they manage their money, they get a range of rewards from Dynamic Interest Rates to dynamic lifestyle rewards.

However, if potential clients are not aware of our products or existing our clients do not engage with them, they will never get the incredible rewards that come with managing their money well.

That is why we are happy to offer you a new sales platform, an enhanced remuneration structure and even more sales tools to support you so you can better advise, guide and service your clients.

Introducing the Discovery Bank new business platform

With our new online business platform, you can now digitally sign up clients. You can select suitable banking products, apply for credit and upload documents on your client's behalf to give them a personalised onboarding experience. All they need to do is download the Discovery Bank app and complete the journey in a few easy steps.

New Discovery Bank remuneration structure

As a financial adviser, you now have the opportunity to receive remuneration from Discovery Bank by getting clients to join us as well as when you assist your clients who have already joined to upgrade their products through product upsells. This will allow you to earn commission when clients open select savings accounts.

The Banking Value Calculator

To help you recommend Discovery Bank products to clients, we've developed the Discovery Bank Banking Value Calculator. The Banking Value Calculator uses your client's unique banking and spend behaviour to prepare a personalised comparison of what they get out of their current banking products (in rewards and interest) and what they put in (fees) versus comparable Discovery Bank products.

You will also be able to download the Banking Value Calculator from the Financial Adviser Zone soon.

Read more in the Discovery Bank marketing, support and new business guide.

A new enhanced Vitality Money experience on the banking app

Vitality Money helps clients measure how they manage their money and rewards them when they actively make improvements. Clients now have access to an improved Vitality Money user experience and enjoy even more features and tools that will help them better understand the steps they need to take to improve their behaviours and make the most of their rewards.

When accessing the app after 30 September 2020, clients will see their accounts, Vitality Money status, Discovery Miles balance, their current lifestyle rewards, how they're tracking for the upcoming month, and their progress on each behaviour ring. The new easy-to-use icons and dashboards provide a snapshot of their behaviours and rewards and shortcuts to these sections.

With these updates, Vitality Money is fully integrated with the Discovery Bank app, and clients can expect an even more intuitive, interactive and rewarding experience.

Read more about the enhanced Vitality Money experience.

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August 2020

Experian data breach

Experian is a credit bureau that provides credit data to many large banks in South Africa. They recently experienced a data breach.

Experian has confirmed that no consumer bureau records, credit or consumer financial information were accessed. A number of reports stating the release of banking data and clients' bureau profile data or large volumes of consumer banking information are not accurate. The consumer information was limited to contact information and employment information.

Nevertheless, Experian and security experts from the banking industry are currently investigating. If there are findings that any Discovery Bank clients did not have their data adequately secured, we will contact them to assist.

Clients have state-of-the-art security with Discovery Bank

As a digital bank, we have built our banking platform to take advantage of our state-of-the-art security features in order to better protect our clients' data even in cases where data breaches occur outside of the bank. We nonetheless encourage you to advise clients to take additional steps to safeguard their personal information, PINs and passcodes.

How to avoid phishing scams while you work, shop or chat online

Please remind clients to be mindful of cyber-attacks, which come in many forms. They should familiarise themselves with the steps to protect themselves by regularly visiting the Discovery Security and fraud page or checking out our latest security articles from Discovery Bank on the Discovery Magazine Security tips page.

Advice you can give clients to protect themselves

Nowadays, phishing emails look more authentic. Anyone can fall victim to phishing or other online scams as these scams have become more sophisticated and will only getter better and increase in time. When it comes to online security, advise clients not to merely rely on company IT security − protecting personal and business information is everyone's responsibility. 

Here are nine things your clients need to do:

1. Clients must not store login credentials on their browser.
2. Clients must not click on links or download attachments that they were not expecting. Similarly, clients must not perform tasks that they would not normally be asked to do over email.
3. Clients must never share their OTPs or PINs over a call. Discovery Bank will never call a client to ask for their personal information.
4. Clients must check email domains and who sent the email.
5. Clients must check the sender's information, including their email signature and role.
6. Clients must look for grammar errors. Most reputable companies do not have grammar errors in their communications.
7. Clients must question the intention of communications urging them to act as soon as possible. When in doubt, they must call the sender to confirm the validity of the email.
8. Clients must always let their IT department know when they receive something suspicious.
9. Clients must protect their devices, including tablets and smartphones, by installing internet security and antivirus software.

If a client suspects any irregular activity on a Discovery Bank account, they must contact us immediately on +27 11 324 4444.

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July 2020

Get our app from HUAWEI AppGallery

We're happy to announce that clients with HUAWEI smart devices can now download the Discovery Bank app directly from the HUAWEI AppGallery.

Clients must use official app stores

Please advise clients to download the Discovery Bank app from official app stores such as the AppGallery, App Store or Play Store. This guarantees that the downloaded apps are legitimate, safe to use and up to date. For their safety, clients must not download or install our app from any other website or online platform.

The Discovery Bank app is available on the HUAWEI AppGallery today.

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What the repo rate announcement means for clients

Because of tough economic circumstances due to the ongoing COVID-19 crisis, the South African Reserve Bank has announced a 0.25% immediate reduction in the repo rate to help alleviate the financial strain on many South Africans repaying debt.

What this means for you and your clients

• Clients' personal borrowing rate will reduce by 0.25% from today.
• We are keeping our deposit rates unchanged until 6 August 2020 as part of our Savings Month promotion.
• Clients can use the next two weeks to lock in the current higher savings rate.

Ensuring clients save more this Savings Month

Instead of applying the repo rate change immediately, we're keeping the interest rates that clients earn on their existing savings products the same until 6 August 2020. This means that if a client opens a Fixed Deposit Account in the next two weeks, they can secure the current interest rate and it will remain unaffected by the change in the repo rate for the duration of their investment period.

Have clients think about the long term and their rewards

Clients can enjoy market-leading rates of up to up to 9.01%¹ (for clients 54 and under) or 9.32%¹ (for clients 55 and over) with our 36-month Fixed Deposit Account. The minimum deposit is R10 000, and clients pay zero monthly account fees on this account. Deposits of R500 000 and more benefit from a preferential negotiated interest rate boost.

Incredible earning rates and a boost for clients 55 years or older

Clients who are 55 years and older can earn an additional 0.25% interest on a new Fixed Deposit Account. We currently offer the best interest rates  on fixed deposits in South Africa². See below:

Investment Period (months)	3	6	12	18	24	36
Current interest rate (55 years and over) 3	5.60%	6.45%	7.20%	7.55%	8.00%	8.25%
New interest rate (55 years and over) 3	5.15%	5.85%	6.95%	7.10%	7.55%	8.25%
Current Interest Rate (54 years and under) 3	5.35%	6.20%	6.95%	7.30%	7.75%	8.00%
New interest rate (54 years and under) 3	4.90%	5.60%	6.70%	6.85%	7.30%	8.00%

Quoted interest rates including promotional 0.25%^* savings boost for clients aged 55 and older.

How the repo rate will affect short-term saving solutions

Discovery Bank account	Current savings interest rate	New savings interest rate (effective 6 August 2020)
Discovery Bank transaction and credit card accounts	3% to 4.5%	2.25% to 3.75%
Demand Savings Account	3.5% to 5%	3.25% to 4.75%
Notice Savings Account (24-hour and 32-day notice account options)	4% to 5.5%	3.75% to 5.25%
Tax-Free Notice Savings Account	6.5%	6.25%

A new short-term savings solution

We've recently launched the new 24-hour Notice Savings Account, which offers clients fast and easy access to their money. Other benefits include:

• Earning up to 5.50% (which will be decreased to 5.25% on 6 Aug 2020) with Vitality Money and the Dynamic Interest Rate boost
• Access to funds after 24 hours
• Zero monthly account fee and free transactions⁴.

Clients will pay less on credit

In line with the repo rate cut, personal borrowing rates will decrease. With our Dynamic Interest Rates, clients have the opportunity to reduce their interest rate by up to 6% more.

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The improved Discovery Bank web experience

We've been hard at work improving the online experience for our existing and potential clients so they can get the information they need easily. This means we've enhanced a few key pages on our website, which include our products, savings and account selection pages.

Changes to our webpages

All pages include smoother navigation, links to relevant information, and rewritten our content to make understanding easier. We've also added a sign-up form across all our pages to make it simpler for clients to join Discovery Bank. Plus, our new look is in line with other marketing collateral, which makes the entire experience more consistent.

The Explore our Products page

This page allows clients to find out more about the Discovery Bank products available to them based on their income segment. It provides information about the different banking products, rewards such as Dynamic Discounts, Dynamic Interest Rates and Discovery Miles that clients qualify for depending on their product selection, and the fees that apply. It also allows clients to compare these products across the different accounts available.

Enhancements include:

• Highlighting benefits and rewards upfront
• Showing qualifying criteria for each product
• A comparative view of various accounts showing value and rewards.

Visit the Explore our Products page.

The Saving with Discovery Bank page

This page allows clients and potential clients to find out more about our different savings accounts, the interest rates they can earn, what they can get out of each account, as well as more information about fees and bank charges that apply to each account.

Soon, clients will also be able to compare these savings accounts using an interactive savings tool that will allow them to see what they stand to earn in interest across the different savings accounts.

Enhancements include:

• Highlighting the reasons to save with Discovery Bank
• Showcasing our market-leading interest rates and the reasons to select each account
• Coming soon: Clients will be able to compare accounts, and there will be a savings tool that recommends products and calculates savings.

Visit the Saving with Discovery page.

The Choose an account page

This page provides an overview of all the accounts that Discovery Bank offers and allows clients to find more information on products they're interested in easily. Brochures for each collection are available to clients here as well.

Enhancements include:

• A better user experience, which is clean, clear, concise
• A new space for campaigns and promotions.

Visit the Choose an account page.

Accessing account confirmation letters

Clients no longer have to call Discovery Bank to ask for an account confirmation letter. They can now access them on our digital platforms.

Self-service on the Discovery Bank app

Discovery Bank clients can now access certified account confirmation letters from the Discovery Bank app. They must simply:

• Log in to the Discovery Bank app.
• Tap on More on the bottom-right of the screen and choose Other documents.
• Select Account Confirmation Letters and choose the relevant account.

Discovery Card holders get confirmation letters online

Clients with a Discovery Card issued before the launch of Discovery Bank and who have not joined Discovery Bank can access account confirmation letters by logging in to the new-look Discovery Bank website using their existing login details. If they don't have login details, they must click on the REGISTER button and follow the prompts.

To access account confirmation letters, they must:

• Log in to https://online.discovery.bank/login
• Find the account on the default ACCOUNTS page
• Select Account confirmation letter in the tile of the account to download the letter.

Remember, you can find updated marketing material and support documents under Marketing Support on the Financial Adviser Zone.

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We've revamped our content to support you

Nothing stands still at Discovery Bank because we take continuous improvement seriously. It also means that we are constantly enhancing our supporting material to give you the right tools to advise clients on products benefits and rewards.

Find the content you need  in one convenient spot

We've added a wealth of new content to the Financial Adviser Zone (FAZ) and we've updated some of the existing content. You can look forward to updated brochures, new brochures, product comparisons, articles, and updated webpages. Plus, we've moved the Info and Tips page, which has answers to frequently asked questions as well as tips and how-to videos to the Marketing Support tab too.

Other updates you can find on FAZ include:

Updated and new brochures
We've updated our Discovery Bank brochures with the latest Discovery Miles, Vitality Active Rewards money goal and interest rate information. Updated brochures include:

• The New to Bank brochure
• The Migration brochure
• Segment brochures
• Understanding your rewards percentages one-pagers

We've added new comparison brochures to FAZ to help you provide better advice to your clients. These comparison brochures benchmark Discovery Bank products against previous Discovery Card (Discovery Cards that were first issued before the launch of Discovery Bank) offerings as well as products and rewards offered by other banks. This includes:

Discovery Miles comparisons:

• Previous Discovery Blue and Gold Cards vs Discovery Bank Gold accounts
• Previous Discovery Platinum Card vs Discovery Bank Platinum accounts
• Previous Discovery Platinum Card vs Discovery Bank Black accounts
• Previous Discovery Platinum Card vs Discovery Bank Purple Suite

Competitor product comparisons:

• Absa products
• Capitec products
• FNB products
• Investec products
• Nedbank products
• Standard Bank products

You can find these brochures on FAZ under the Marketing Support section.

Published articles will be available on FAZ
In future, all Discovery Bank eDiscoverer articles will be available on FAZ. If you missed an update, all you have to do is access it through the eDiscoverer articles and updates dropdown added to the Marketing Support section on FAZ.

To access FAZ, simply log in to the Discovery website, go to the Financial Adviser Zone, and click on Marketing Support.

Chat to your Partner Relationship Manager

You have your own Partner Relationship Manager to assist you. Your Partner Relationship Manager is available weekdays between 08:00 and 17:00. If you need assistance, email them directly and you will receive feedback within 24 hours or sooner.

If you don't know who your Relationship Manager is, please send an email to distributionsupport@discovery.bank and your Partner Relationship Manager will contact you directly.

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Remuneration manual update

We recently launched a new remuneration structure for Discovery Life accredited financial advisers and updated the remuneration manual to provide further clarity. This clarifies the remuneration processes and timelines when applying for a new Discovery Life policy and servicing an existing Discovery Life policy.

Applying for a new Discovery Life policy

1. The financial adviser submits a Bank Integrator application with a new Discovery Life policy.
2. The client begins the onboarding journey by opening their primary Discovery Bank account using the Discovery Bank app.

Servicing an existing Discovery Life policy

1. The client begins the onboarding journey by opening their primary Discovery Bank account using the Discovery Bank app.
2. A financial adviser then activates the Bank Integrator when servicing the client's existing Discovery Life policy.

Activation

The client must receive and activate their Discovery Bank card in the qualifying period:

• Servicing an existing Discovery Life policy: Within the 21 days before activating the Bank Integrator.
• Application for a Bank Integrator on a new Discovery Life policy: Within 21 days after the application.

We've updated the information on our website. You can also find the updated Discovery Bank remuneration manual under Marketing Support on the Financial Adviser Zone (FAZ).

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Credit application: quick guide

Applying for credit on the Discovery Bank app is quick and seamless for clients. Sometimes, however, they get stuck along the way and could need help. So, we've outlined the Discovery Bank credit application process to help you become familiar with it and assist your clients with any queries. In the process outline, you'll see the five stages of the process, the documents your client may need and some answers to common questions. 

Refer to this credit application outline.

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June 2020

New remuneration structure

Discovery Bank is proud to announce a new remuneration structure for Discovery Life accredited financial advisers. This applies if a client joins Discovery Bank with a qualifying Discovery Bank account and opts for the Discovery Bank Integrator through a Discovery Life Plan.

How it works

1. Clients sign up for the Bank integrator on a new or existing Discovery Life Plan.
2. Clients join Discovery Bank with a qualifying product.
3. Clients activate their Discovery Bank card within 21 days of the Bank Integrator sale.

You will be eligible for receiving the activation fee based on whether applicable criteria are met. You'll receive half of the fee upfront when your client activates their card. You will receive the remainder of the fee after six months, if your client's accounts meet certain criteria.

You can also earn a Vitality Money booster fee if your client has a Discovery Bank credit card or Discovery Bank Suite and is on Vitality Money Diamond status at the time of the second fee payment.

Get the info you need

Please read the full remuneration article here. You can also find the Discovery Bank remuneration manual under Marketing Support on the Financial Adviser Zone (FAZ).

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Get the support you need

We recently hosted the Discovery Bank Master Class presentation. An informative online session that covered the following topics:

• Joining Discovery Bank and understanding our products, services and features
• The Vitality Money Assessment and how to get to Diamond Vitality Money status
• Discovery Miles 2.0
• How Discovery Bank compares to the rest
• The new broker remuneration structure and marketing support.

We want to make sure that you have access to all the information on Discovery Bank that you need. Therefore, we've made the Master Class presentation and its supporting content available on the Financial Adviser Zone (FAZ). We will also share the recording soon.

You also have access to all Discovery Bank material, such as brochures, one pagers, comparisons, fees guides and more, under the Marketing Support tab on FAZ.

Reach out to your Relationship Manager

Remember that your Relationship Manager is there to assist you. Your Relationship Manager is available weekdays between 08:00 and 17:00. If you need assistance, email them directly and you will receive feedback in 24 hours or sooner.

If you don't know who your Relationship Manager is, please send an email to distributionsupport@discovery.bank and your Relationship Manager will contact you directly as soon as possible.

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May 2020

Discovery Bank now administers Discovery Cards

When we launched Discovery Bank, we started a phased process to end our joint venture agreements with FNB. Part of this phased separation includes Discovery Bank taking over the administration of Discovery Card clients, who have not yet moved their Discovery Card to Discovery Bank.

More than 80 000 successful transfers

This phased process takes place according to card colour and BIN number. We've successfully carried two Discovery Card "BINs" across to our platform, involving more than 80 000 transfers, with more to follow in the coming months.

Keeping clients in the loop

To make sure affected clients are aware of what is happening, one month before starting the process, we sent all clients an email notifying them of the move. We're also keeping clients informed every step of the way with further communications leading up to and after the move.  

What has changed for clients? 

Clients will continue to use their Discovery Card as they usually do, and they will earn Discovery Miles with every swipe. Their Miles Multiplier will also continue to work as usual. All pricing, fees and billing cycles will also remain unchanged.

Once Discovery Bank administers their Discovery Card, clients will no longer need to access the FNB platform. Instead, clients will be able to service their accounts by logging in to www.discovery.co.za to:

• View account information
• View transactions and balances
• View and change their PIN
• Download statements.

Other important changes to note

To access features such as adding new secondary or motor cards, making scheduled or recurring payments, or completing account upgrades and downgrades, clients will need to join Discovery Bank. 

For more information, please visit the Moving to the Discovery Bank platform page.

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Anyone can determine their Discovery Bank rewards

Clients can get up to 100% back on HealthyFood purchases with Discovery Bank and Vitality Money. Now, anyone who visits the Discovery website can find out exactly what HealthyFood rewards they could get if they joined Discovery Bank.

The Vitality Money calculator

Discovery Bank clients get their Vitality Money status by setting up Vitality Money on the Discovery Bank app and completing the Vitality Money Assessment. But, with the newly launched Vitality Money Calculator, anyone can complete the assessment on the Discovery website and find out their status and unique HealthyFood rewards.

Please urge potential clients to calculate their Vitality Money status using this tool. It's quick and easy to complete and measures their current financial situation across five key financial behaviours. The only thing that potential clients need to do is fill in their data.

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Discovery Bank updates 2020

Since its market launch in September 2019, Discovery Bank has grown from strength to strength. We might be the newcomer to the market, but with over 110 000 clients, R1.8 billion in deposits and 8.3 million transactions processed, we're well on our way to help South Africa bank healthier.

Why clients should join Discovery Bank

We offer clients a range of savings, credit and transaction accounts for them to tailor-build a financial solution that is perfect for them. Besides this, the added value that Discovery Bank brings to the table really makes the difference. This includes features such as:

• Unrivalled rewards with enhanced Discovery Miles
• Up to 15% off Discovery Life premiums with the Discovery Life Integrator
• A secure banking app with increased functionality for all their banking needs
• The ability to fully fund an Apple Watch or Apple iPhone with Vitality Active Rewards.

Getting rewarded with Discovery Miles

Since the introduction of Discovery's one rewards currency, Discovery Bank clients have earned over 365 million Discovery Miles. For everything related to Discovery Miles - whether earning, spending, monetising or transferring them - refer to the Discovery Miles brochure on the Financial Adviser Zone.

A banking app for all clients' needs

We constantly strive to make our banking app the most intuitive and secure app on clients' phones. Enhanced app functionality now lets clients purchase airtime and data - and soon electricity - at preferential rates (when using Discovery Miles), add credit card accounts and apply for credit, download bank-stamped statements, upgrade their card colour, and more.

Tools to help you and your clients

To assist you with answering your clients' queries and marketing our products to your clients, we have made a range of new and updated brochures, one-pagers and other support material available to you. Whether it's understanding what's included in a Discovery full banking suite, how rewards are calculated, or how the Discovery Miles programme has been enhanced, you can find all the information in the material we've uploaded to the Financial Adviser Zone for your reference.

Advisers can earn up to R3 500 commission for Discovery Bank account sales

For more information on how to earn up to R3 500 commission for Discovery Bank account sales, see the latest remuneration manual on the Financial Adviser Zone.

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Airtime, data and SMS bundles now live on app

The Discovery Bank app just became even more useful ‐ and rewarding. Along with being able to manage their whole banking profile from the app, clients can now manage their family's airtime and data needs as well. Discovery Bank clients can now buy airtime, data and SMS bundles through the Discovery Bank app.

Clients get 15% off with Discovery Miles

While clients can use any of their bank accounts to purchase airtime, SMS and data vouchers, we know that many clients rely on rewards and use Discovery Miles to help manage expenses and shopping needs.

That's why we're giving Discovery Bank clients who've activated Vitality Money the opportunity to use their Discovery Miles to buy airtime, data and SMS bundles. Not only that, but we're also giving them an exclusive 15% discount when redeeming Discovery Miles.

Prepaid water and electricity vouchers will soon be available for purchase on the banking app too. For more information on Discovery Miles, please refer to the Discovery Miles brochure.

*The 15% discount when redeeming Discovery Miles for purchases is a limited time offer and the validity period is subject to change.

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Up to 75% back on HealthyGear

Discovery Bank and Vitality Health are giving clients boosted rewards of up to 100% back on HealthyFood purchases and up to 75% back on HealthyCare items. And now, we've made exercising at home more affordable too. Our clients can get up to 75% back on essential home exercise equipment - from yoga mats to new bikes and winter fitness gear - from Sportsmans Warehouse or Totalsports.

Discovery Bank clients get even more rewards

Vitality Health members with an active HealthyGear benefit get up to 50% off HealthyGear items when they shop online or in-store with our HealthyGear partners. Discovery Bank clients can earn an additional up to 25% back through Vitality Money. This means that Vitality Health members with Vitality Money, who have activated the HealthyGear benefit, will be able to get up to 75% back on HealthyGear purchases.

How to qualify

In order to receive the maximum HealthyGear rewards from Vitality Health and Vitality Money, clients need to activate the Vitality HealthyGear benefit, shop at their preferred HealthyGear partner, and have completed the relevant health assessments. To ensure that clients still receive their maximum rewards, Vitality Health is extending the validity period of clients' Vitality Fitness Assessments while the COVID-19 lockdown levels are in place.

The client's Vitality Money rewards are also based on their Vitality Money status and their selected Discovery Bank products.

If you need more information about any of our benefits, please log in to the Financial Adviser Zone.

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April 2020

Getting Vitality rewards in Discovery Miles

Your Discovery Bank clients with Vitality Money get selected Vitality rewards awarded to them in Discovery Miles from 14 April 2020.

This includes:

• Up to 100% back on HealthyFood items from Pick n Pay or Woolworths.
• Up to 75% back on HealthyCare items from Clicks or Dis-Chem.
• Up to 50% back on HealthyGear items from Sportsmans Warehouse or Totalsports.

Discovery Bank clients with Vitality Money will also receive their Team Vitality, HealthyDining, Shoe Booster, Device Booster and Bike Booster rewards in Discovery Miles. These rewards will be awarded to them at a rate of 10 Discovery Miles per R1 earned back. They will continue to receive cash back or upfront discounts as usual for flights, Dream Destinations holidays, gym, and the Apple Watch and iPhone benefits.

The Discovery Miles for each individual Vitality reward will be added to the client's Discovery Miles account in line with the specific benefit's reward date.

For more information, see the Discovery Miles brochure

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Bank clients get the max rewards on HealthyFood

Vitality Health has doubled the rewards that members get on HealthyFood items at Pick n Pay or Woolworths with the HealthyFood benefit. For Discovery Bank clients this means that they can get up to 100% back on HealthyFood items by combining their Vitality Health rewards and their Dynamic Discounts from Vitality Money.

Bank clients get the maximum rewards percentages

Clients' monthly spend may be lower at this time and we want them to benefit by getting the max rewards for their healthy shopping.

Therefore, until further notice, Discovery Bank is giving clients the maximum Vitality Money HealthyFood reward percentage available on their Discovery Bank product at their preferred partner. This will be based on their Vitality Money status, regardless of how much they spend on their Discovery Bank credit card each month.

They'll receive these rewards in Discovery Miles at a rate of 10 Discovery Miles for every R1 earned back.

For more information or for the exact steps clients need to take to earn the maximum HealthyFood rewards, read the full update here

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Clients can save 15% on airtime and electricity

From May 2020 Discovery Bank clients will be able to buy airtime and electricity straight from the Discovery Bank app. Vitality Money members can even get airtime and electricity by redeeming their available Discovery Miles.

Get 15% off when redeeming Discovery Miles

Discovery Bank knows that everyone's budgets could do with a little help right now. So, we're giving clients who redeem their Discovery Miles for airtime and electricity on the banking app an exclusive limited offer of 15% off during the COVID-19 period.

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Clients get Discovery Miles for being active

We know it isn't easy for clients to work out and keep moving while they're at home. This is why Discovery Bank clients with both Vitality Money and Vitality Health are rewarded even more for making the effort to exercise during this challenging time.

For each exercise point they earn from Vitality, Discovery Bank will reward them with one Discovery Mile.

That means if they earn 100 Vitality exercise points this week, we'll reward them with 100 Discovery Miles in their Discovery Miles account. All the exercise points they earn from 18 April 2020 until 29 May 2020 will be rewarded with additional Discovery Miles.

Encourage your clients to make the most of this offer because staying fit has never been more rewarding!

You can see the full terms and conditions here

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March 2020

Discovery Bank's Income Tax Calculator

The Income Tax Calculator is a useful tool available to everyone on the Discovery Bank website. It has been updated with the latest data from the Budget Speech 2020 announcement and is a simple tool clients can use to quickly and efficiently determine their income tax amounts.

Look out for even more content

Our #BudgetSpeech2020 campaign runs until 19 March. Be sure to check the various channels for updated content and tools. These include:

• Latest news and post Budget Speech 2020 analysis on the FIN24 Budget Hub
• Financial literacy and behavioural banking articles on Discovery Bank's blog

Also look out for more from Discovery Bank on our social media platforms.

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Some important updates from Discovery Bank

At Discovery Bank, the health of your clients, both personal and financial, is of the utmost importance to us. In light of COVID-19, we have put the following measures in place with immediate effect:

No card collections at Discovery Stores

As Discovery Stores have closed until further notice, these will not be available as collection points for Discovery Bank card deliveries. This delivery option has also been removed from the banking app. Our courier will contact affected clients to re-arrange delivery.

Closing the Discovery Bank Client Centre

The Discovery Bank Client Centre at 1 Discovery Place, including the Department of Home Affairs, will be closed until further notice. No walk-in servicing will be available.

Clients can still enjoy the advantages of a digital bank

The Discovery Bank app is a branch in the palm of your clients' hands. Your clients benefit from being able to do many banking functions from the comfort of their homes instead of visiting a branch. These include requesting and downloading stamped bank statements, ordering new cards, changing limits, adding additional accounts, and upgrading accounts.

Shift work for Call Centre

While the Discovery Bank Call Centre will be implementing shifts, we expect no delays and servicing is expected to continue as normal. Clients can continue calling 0860 11 2265 (BANK) for assistance.

Rotational access for Partner Relationship Managers

We are implementing a work-from-home schedule for all employees, with rotational access to the office and specific systems. While we do not expect disruptions, this may cause a small dip in resolution time. For most efficient resolution to queries, use distributionsupport@discovery.bank for all communication and refrain from calling Partner Relationship managers.

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Important servicing update during COVID-19 pandemic

Our support to you will continue as normal, with a reduced capacity, through the Personal Relationship Manager team. We urge you to communicate using distributionsupport@discovery.bank

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Heineken F1 Joburg Festival postponed

Please let your clients know that, in light of what has been going on around the world regarding the COVID-19 outbreak, Formula One have decided to postpone the Heineken F1 Joburg Festival, which was scheduled to take place on Sunday, 29 March 2020.

We fully support Formula One's decision. We are a company and bank that gets behind you and your clients' health, and personal and financial wellbeing. We are committed to always taking steps to ensure that all our stakeholders are supported and protected.

If you or your clients need reliable information about COVID-19, you can find everything you need on Discovery's COVID-19 information hub

The next steps for the F1 Festival

For now, you and your clients can keep up with all the news by joining the conversation on F1's social media platforms.

All fans who purchased tickets for the event will be offered a full refund. People can also return their tickets at any Shoprite, Checkers, Checkers Hyper, Computicket outlet or House and Home store for a full refund until 13 April 2020.

All uncollected tickets and print-at-home transactions made through the call centre and website will be refunded automatically and will reflect within three to seven working days.