How to claim

How to submit a claim

You can send us your claims in one of these ways:

Smartphone App

Scan the document – use the scan option on your device to scan in your claim
Scan the QR code on the claim
Take a photo of the claim

Upload - scan and upload your claims. Upload now

Email - scan and email your claims to claims@discovery.co.za.

If you are submitting a claim that you have submitted before, but it now has extra or updated information, please send the claim to claimsadjustments@discovery.co.za.

Post send your claims to Discovery Claims, PO Box 784262, Sandton 2146

Remember: If your healthcare professional has already sent us the claim, you do not have to send us another copy.

What to remember

Claims must be submitted within four months. Older claims will be considered expired and will not be paid
Make sure that your membership number, the healthcare professional’s details including the practice number are clear on the claim
Send a detailed claim and not just a receipt as we need the details of what you are claiming for in order to process your claim quickly and correctly.

Remember: That if your medical professional sends the claim to us electronically, you don’t need to send a copy in.

Manage your claims

Everything you need to know about your claims. From how to submit your claim to what information we need on your claim. You can also use the Claim Search tool to see the status of your claims.

Start here